I don't like their sign up form. It's not as obvious as it should be for first time users.. it should be more than a text link, and the text should be proactive.
Fuck a non bold "would you like an epassporte account?"
it sounds like you want to let them sample some cookies in the supermarket.. and at the bottom of the tally it looks like an upsell.

it should be

>> CLICK HERE TO GET AN EPASSPORTE ACCOUNT TO BUY THIS PRODUCT <<

CURRENT EPASSPORTE USERS LOGIN HERE:
------------------------------------------------------

and if they enter in an email when they're not a current user it should take them to the sign up page with their email already filled out.


or something to that effect. It's not the biggest deal but it's enough to think i'd be losing sales if i used them. Total morons should be able to purchase your product, I hate making it harder than neccessary for them it's just a few basic usability issues that could be ironed out in 2 seconds

maybe i'm being too harsh.. and maybe i'd only lose out on 5% of sales.. but still.

IMO all they need to do to improve ePassporte 10000% is......

1. Put the login password on the same page as username.

This would stop users without existing accounts from being able
to "half" login to other peoples accounts.

2. Put huge big fuckin images saying "NEW CUSTOMERS SIGN THE
FUCK UP OVER HERE".

Instead of this tiny "Click Here" link BS.

Been waiting a good number of months for them to pull their
heads outta their asses.

10 mins work guys.
10 mins work.

-Ben