Verotel chargeback INSANITY! - GoFuckYourself.com

daddynastee · 01-30-2004, 02:09 PM

This is fucking insane. Totally insane.

I just got off of the LIVE CHAT help on Verotel's website. When I asked the guy why I hadn't received a check in over a month he tells me that there's been no payment due me, because I "owe Verotel money."

When ask what him what in the hell he was talking about he said, that one of my weekly invoices showed close to $500.00 in chargebacks with $350.00 in fees to the bank -- thus I owe Verotel $850.00.

What I don't get is: How could there be close to $500.00 in chargebacks IN ONE WEEK. That's like 16 people, all in one week, deciding to call their phone company and challenge the 1 900 charge. The only service I use Verotel for.

I've been with them for over a year, and never, ever had bullshit like this go down

Has anyone else had similar problems?

doober · 01-30-2004, 02:16 PM

As soon as I saw all these check credits show up in my email I quickly removed the check option, debit option and the 900 option..
I heard smiliar crap about 900 and debit, Im still getting a few back here and there...

Use them for cc's only...i havent had a chargeback with them using cc's..knock on wood

jawanda · 01-30-2004, 02:19 PM

That sucks man, I don't know what to tell ya!

The only thing I can think is maybe all of their 900 billing gets invoiced in one big chunk once a month ... I remember reading SOMETHING like that, but don't quote me on it.

Good luck to ya,

-Phil

daddynastee · 01-30-2004, 02:21 PM

Thanks for the tips -- but fuck, I've been with them for over a year; no I'm wondering if they accrue chargebacks over a year's time. That's nuts.

Catalinas · 01-30-2004, 02:23 PM

We used them several years ago and had the same problem. For us, they didn't generate the passwords right. The customer would call them and be told to call again and just don't pay one of the charges. Some nights we'd see 4 calls from the same person, it was stupid. Again, this was probably 3 years ago or more, so your experience may differ.

Catalina

axelcat · 01-30-2004, 02:26 PM

move on dont use them any longer

daddynastee · 01-30-2004, 02:57 PM

Who else does 1 900 billing?

mikesouth · 01-30-2004, 03:01 PM

I dumped them for the same reason.

a few months ago...I have learned first sign of trouble...get rid of them.

schilli · 01-30-2004, 03:15 PM

I stopped using Verotel for that exact reason. They are fine for checking or phone billing but you should not use them for credit cards as they do not scrub hard enough. If you do use them do not allow any asian transactions to go through as they will most likely all get charged back.

I use CCBill, 2000Charge and Billing France. Once Verotel takes me off there suspension list I will use them again for checking and 1-900.

Hope this helps.

Chris
www.chezchris.ca

daddynastee · 01-30-2004, 07:44 PM

I don't use them for cc, just the 1 900 thing. Which I'm thinking of dumping now. It boggles the mind that a company that makes millions can't have better customer support. They've yet to answer any of my emails or phone calls.

TonyL · 01-30-2004, 07:47 PM

We had $15,000 in 1-900 chargebacks once from Vertotel. Seems they like to spring them all on you at once. I think they get there returns every few months for 1-900

-Tony

psyko514 · 01-30-2004, 07:47 PM

Quote:

Originally posted by schilli
I stopped using Verotel for that exact reason. They are fine for checking or phone billing but you should not use them for credit cards as they do not scrub hard enough. If you do use them do not allow any asian transactions to go through as they will most likely all get charged back.

I use CCBill, 2000Charge and Billing France. Once Verotel takes me off there suspension list I will use them again for checking and 1-900.

Hope this helps.

Chris
www.chezchris.ca

What's Billing France? Do they process credit cards? Are they a viable option for Canadians?

schilli · 01-30-2004, 07:59 PM

Quote:

Originally posted by psyko514

What's Billing France? Do they process credit cards? Are they a viable option for Canadians?

I just implemented them for my site www.chezchris.ca. They process CC only both visa and MC and a couple others. I have no idea if they are any good - had them online for one day. However they are in France - charge only in Euros so I figured they'd be a valuable addition to my payment processing.

psyko514 · 01-30-2004, 08:02 PM

Quote:

Originally posted by schilli

I just implemented them for my site www.chezchris.ca. They process CC only both visa and MC and a couple others. I have no idea if they are any good - had them online for one day. However they are in France - charge only in Euros so I figured they'd be a valuable addition to my payment processing.

Interesting... what percentage do they charge?

schilli · 01-30-2004, 08:06 PM

Quote:

Originally posted by psyko514

Interesting... what percentage do they charge?

19% --- which sucks... yeah i know.... but hey $$ is $$ eh!

I use them alongside CCBill and 2000Charge.

lock · 01-30-2004, 08:37 PM

The big advise is always to move on but there is only a limited number of processors it is all trial and error. so keep the credit card and get a different company to build you a dialer if your doing minutes.

xdcdave · 01-30-2004, 08:39 PM

Quote:

Originally posted by daddynastee
Who else does 1 900 billing?

iBill

directfiesta · 01-30-2004, 09:01 PM

Quote:

Originally posted by psyko514

Interesting... what percentage do they charge?

I have them as secondary since last may.

Not a single chargeback. You have to fill their lenghty contract, and send them an invoice every month according to the pdf file they send you. Up to now, I have been paid according to the agreement.

Recurring is weaker with them than with Ibill, for who knows reasons.

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fuckerWAD · 01-30-2004, 10:10 PM

Reading this crap just infuriates the hell out of me. I don't understand how people chargeback so easily. If you are afraid of seeing it on your bill, stay the hell away.

I guess it is just beyond me.

Good luck, I hope it works out for you. ;)

Shoplifter · 01-30-2004, 11:17 PM

Doesn't Verotel email clients before rebilling?

Chargebacks seem unlikely unless it's fraud.

Lord_Austin · 01-31-2004, 12:33 AM

Verotel has always been a little squirrelly.

bdld · 01-31-2004, 12:40 AM

I only use the verotel CC option.. was always "unsure" about the others, now I see I made the right decision

01-30-2004, 02:09 PM	#1
daddynastee Confirmed User Join Date: Oct 2002 Location: Texas Posts: 310	Verotel chargeback INSANITY! This is fucking insane. Totally insane. I just got off of the LIVE CHAT help on Verotel's website. When I asked the guy why I hadn't received a check in over a month he tells me that there's been no payment due me, because I "owe Verotel money." When ask what him what in the hell he was talking about he said, that one of my weekly invoices showed close to $500.00 in chargebacks with $350.00 in fees to the bank -- thus I owe Verotel $850.00. What I don't get is: How could there be close to $500.00 in chargebacks IN ONE WEEK. That's like 16 people, all in one week, deciding to call their phone company and challenge the 1 900 charge. The only service I use Verotel for. I've been with them for over a year, and never, ever had bullshit like this go down Has anyone else had similar problems?

01-30-2004, 03:01 PM	#8
mikesouth Confirmed User Industry Role: Join Date: Jun 2003 Location: My High Horse Posts: 6,334	I dumped them for the same reason. a few months ago...I have learned first sign of trouble...get rid of them. __________________ Mike South It's No wonder I took up drugs and alcohol, it's the only way I could dumb myself down enough to cope with the morons in this biz.

01-30-2004, 08:37 PM	#16
lock Confirmed User Industry Role: Join Date: Jul 2003 Location: Australia Posts: 5,065	The big advise is always to move on but there is only a limited number of processors it is all trial and error. so keep the credit card and get a different company to build you a dialer if your doing minutes. __________________ Traffic.Tools - 40+ Free Tools Free.Marketing - 150+ Free Tools Submission.Tools - 20+ Free Tools

01-31-2004, 12:33 AM	#21
Lord_Austin Registered User Join Date: Dec 2002 Location: Texas Posts: 28	Verotel has always been a little squirrelly. __________________

01-30-2004, 02:16 PM	#2
doober Confirmed User Join Date: Jul 2003 Location: in yoOoo kitchen Posts: 6,984	As soon as I saw all these check credits show up in my email I quickly removed the check option, debit option and the 900 option.. I heard smiliar crap about 900 and debit, Im still getting a few back here and there... Use them for cc's only...i havent had a chargeback with them using cc's..knock on wood

01-30-2004, 02:19 PM	#3
jawanda Confirmed User Join Date: Feb 2003 Posts: 6,040	That sucks man, I don't know what to tell ya! The only thing I can think is maybe all of their 900 billing gets invoiced in one big chunk once a month ... I remember reading SOMETHING like that, but don't quote me on it. Good luck to ya, -Phil

01-30-2004, 02:21 PM	#4
daddynastee Confirmed User Join Date: Oct 2002 Location: Texas Posts: 310	Thanks for the tips -- but fuck, I've been with them for over a year; no I'm wondering if they accrue chargebacks over a year's time. That's nuts.

01-30-2004, 02:23 PM	#5
Catalinas Registered User Join Date: Jun 2001 Location: Las Vegas, Nevada Posts: 346	We used them several years ago and had the same problem. For us, they didn't generate the passwords right. The customer would call them and be told to call again and just don't pay one of the charges. Some nights we'd see 4 calls from the same person, it was stupid. Again, this was probably 3 years ago or more, so your experience may differ. Catalina

01-30-2004, 02:26 PM	#6
axelcat Adult Locals Join Date: Jun 2002 Location: West Coast Posts: 25,450	move on dont use them any longer

01-30-2004, 02:57 PM	#7
daddynastee Confirmed User Join Date: Oct 2002 Location: Texas Posts: 310	Who else does 1 900 billing?

01-30-2004, 03:15 PM	#9
schilli Confirmed User Join Date: Jun 2002 Location: Toronto, Ontario, Canada Posts: 265	I stopped using Verotel for that exact reason. They are fine for checking or phone billing but you should not use them for credit cards as they do not scrub hard enough. If you do use them do not allow any asian transactions to go through as they will most likely all get charged back. I use CCBill, 2000Charge and Billing France. Once Verotel takes me off there suspension list I will use them again for checking and 1-900. Hope this helps. Chris www.chezchris.ca

01-30-2004, 07:44 PM	#10
daddynastee Confirmed User Join Date: Oct 2002 Location: Texas Posts: 310	I don't use them for cc, just the 1 900 thing. Which I'm thinking of dumping now. It boggles the mind that a company that makes millions can't have better customer support. They've yet to answer any of my emails or phone calls.

01-30-2004, 07:47 PM	#11
TonyL Confirmed User Join Date: Feb 2002 Location: "A measure of a man is his post count". Write that down. Posts: 900	We had $15,000 in 1-900 chargebacks once from Vertotel. Seems they like to spring them all on you at once. I think they get there returns every few months for 1-900 -Tony

01-30-2004, 10:10 PM	#19
fuckerWAD Registered User Join Date: Jan 2004 Posts: 80	Reading this crap just infuriates the hell out of me. I don't understand how people chargeback so easily. If you are afraid of seeing it on your bill, stay the hell away. I guess it is just beyond me. Good luck, I hope it works out for you. ;)

01-30-2004, 11:17 PM	#20
Shoplifter Richest man in Babylon Industry Role: Join Date: Jan 2002 Location: Posts: 10,002 Posts: 5,734	Doesn't Verotel email clients before rebilling? Chargebacks seem unlikely unless it's fraud.

01-31-2004, 12:40 AM	#22
bdld $100,000 Join Date: Dec 2001 Posts: 11,452	I only use the verotel CC option.. was always "unsure" about the others, now I see I made the right decision