Jupiter Hosting!!! - GoFuckYourself.com

KATO · 01-25-2004, 11:02 AM

YOUR CONTRACT SAID 99.99... UPTIME SECURITY!

This week i have now the 5th server downtime!

And not for 5 mins.
It times some hours before my server is online too.

Today I had send my last Email and ICQ before more than 2hours.

Nothing.

All day it is an other problem!

1) Willimas
2) not enougth RAM
3) Hardware Problems

My server monitor said this week a downtime for more than 10hours.

!!!

ICQ 219537969

KRL · 01-25-2004, 11:04 AM

10 Hours of downtime in a week?

Hmmmm I sure hope not. I just signed a contract with them.

Mike-BP · 01-25-2004, 11:05 AM

I've seen quite some posts lately about jupiterhosting downtime

XxXotic · 01-25-2004, 11:10 AM

downtime is bad, you should be with us

Mutt · 01-25-2004, 11:28 AM

this depresses me, i was going to set up a smallish account at Jupiter but here is another thread about their downtime.

KATO · 01-25-2004, 11:36 AM

Yes, and the support! I get no answer since 3 hours.

Simplecom(M3servers) <- it was the best support i know.
Each time you send a mail to simplecom, the guys send and answer whitin some minutes!

KRL · 01-25-2004, 11:38 AM

Quote:

Originally posted by KATO
Yes, and the support! I get no answer since 3 hours.

Simplecom(M3servers) <- it was the best support i know.
Each time you send a mail to simplecom, the guys send and answer whitin some minutes!

Try e-mailing Poppy or Ray direct. I got mail back ok from them on a timely basis.

DarkJedi · 01-25-2004, 11:47 AM

thats some BAD news

fuelcell · 01-25-2004, 12:20 PM

Just small glitches from starting a new datacenter. These guys are GREAT! Terrific support and I know they're going to around a long time

Ad3pt · 01-25-2004, 12:25 PM

Quote:

Originally posted by KATO
YOUR CONTRACT SAID 99.99... UPTIME SECURITY!

Did that contract say 99.99 network uptime or hardware uptime? big difference.

reynold · 01-25-2004, 12:27 PM

it sucks you have a contract - otherwise I would say check my sig ;-)

rockbear · 01-25-2004, 12:38 PM

Why you don't call them? Usually Ray, Ben and Pete are really fast to answer us. I don't understand why you have so much problem.

DaLord · 01-25-2004, 01:02 PM

I have moved my most important sites to www.varzi.net and it works really well for me.
Absolutely excellent support, fast installation of whatever you need and people who are webmasters themself.

jas0n · 01-25-2004, 01:45 PM

jebus, who signs contracts for hosting anymore?

Big Ray · 01-25-2004, 04:22 PM

Kato,

Not sure why you are coming to the boards with this. Yes, your server has had a hardware failure. Rather than spend the time to diagnose it (Bad RAM, Bad MB, Bad HD), my support team is completely replacing the server.

You were told this in ticket #1874 you opened 4 hours ago, and again in ticket #1869 you opened yesterday.

As a matter of fact, you specifically ASKED us to do this today in ticket 1874.

My team has been communicating to you via the support desk and you have responded. Where do you get that we are not responding to your needs?

If you wish us NOT to fix this today, please contact support and update either of those tickets with a specific date and time to replace your server.

Regards,

Ray

Pete · 01-25-2004, 04:28 PM

Quote:

Originally posted by Big Ray
Kato,

Not sure why you are coming to the boards with this. Yes, your server has had a hardware failure. Rather than spend the time to diagnose it (Bad RAM, Bad MB, Bad HD), my support team is completely replacing the server.

You were told this in ticket #1874 you opened 4 hours ago, and again in ticket #1869 you opened yesterday.

As a matter of fact, you specifically ASKED us to do this today in ticket 1874.

My team has been communicating to you via the support desk and you have responded. Where do you get that we are not responding to your needs?

If you wish us NOT to fix this today, please contact support and update either of those tickets with a specific date and time to replace your server.

Regards,

Ray

Thats telling them Ray, I get nothing but the best support from jupiterhosting all the time.

JFK · 01-25-2004, 04:34 PM

Quote:

Originally posted by Pete

Thats telling them Ray, I get nothing but the best support from jupiterhosting all the time.

Same here always courteous and prompt, as a matter of fact they went over and above, when we had problems transfering from our old provider

RK · 01-25-2004, 05:18 PM

KATO, does the contract state what you get if you don't get 99.99% uptime?

01-25-2004, 11:04 AM	#2
KRL Entrepreneur Join Date: Oct 2002 Location: USA Posts: 31,429	10 Hours of downtime in a week? Hmmmm I sure hope not. I just signed a contract with them. __________________ If you would like to develop your domains, you can lease inexpensive foreign labor from the leaders in the field at iWebmasters.com TO LOWER YOUR COSTS AND INCREASE YOUR PRODUCTION! * * * * * * * * * * * * Domains Adult News KRL's Newsletter Biz Tips Just Listed Domains

01-25-2004, 11:05 AM	#3
Mike-BP Confirmed User Join Date: Mar 2003 Posts: 1,270	I've seen quite some posts lately about jupiterhosting downtime __________________ Thanks to: ISPrime.com - best hosting company without downtime

01-25-2004, 11:10 AM	#4
XxXotic Confirmed User Join Date: Jun 2002 Location: Da Swamps Posts: 8,500	downtime is bad, you should be with us __________________ Sponsors.. Tired of people not using your shitty RSS Feeds? Let Us Help You! Oxeo - Serious Hosting For Serious Webmasters. iCQ:135.887013

01-25-2004, 11:28 AM	#5
Mutt Too lazy to set a custom title Industry Role: Join Date: Sep 2002 Posts: 34,431	this depresses me, i was going to set up a smallish account at Jupiter but here is another thread about their downtime. __________________ I moved my sites to Vacares Hosting. I've saved money, my hair is thicker, lost some weight too! Thanks Sly!

01-25-2004, 12:20 PM	#9
fuelcell Confirmed User Join Date: Jun 2003 Location: Las Vegas, NV Posts: 1,525	Just small glitches from starting a new datacenter. These guys are GREAT! Terrific support and I know they're going to around a long time __________________ Beat it. Nothing to see here.

01-25-2004, 11:02 AM	#1
KATO Confirmed User Industry Role: Join Date: Sep 2003 Location: La Monza Posts: 647	Jupiter Hosting!!! YOUR CONTRACT SAID 99.99... UPTIME SECURITY! This week i have now the 5th server downtime! And not for 5 mins. It times some hours before my server is online too. Today I had send my last Email and ICQ before more than 2hours. Nothing. All day it is an other problem! 1) Willimas 2) not enougth RAM 3) Hardware Problems My server monitor said this week a downtime for more than 10hours. !!! ICQ 219537969

01-25-2004, 11:36 AM	#6
KATO Confirmed User Industry Role: Join Date: Sep 2003 Location: La Monza Posts: 647	Yes, and the support! I get no answer since 3 hours. Simplecom(M3servers) <- it was the best support i know. Each time you send a mail to simplecom, the guys send and answer whitin some minutes!

01-25-2004, 11:47 AM	#8
DarkJedi No Refunds Issued. Industry Role: Join Date: Feb 2001 Location: GFY Posts: 28,300	thats some BAD news

01-25-2004, 12:27 PM	#11
reynold Too lazy to set a custom title Join Date: Oct 2002 Location: Global Traveler Posts: 51,271	it sucks you have a contract - otherwise I would say check my sig ;-)

01-25-2004, 12:38 PM	#12
rockbear Confirmed User Join Date: Jul 2003 Posts: 806	Why you don't call them? Usually Ray, Ben and Pete are really fast to answer us. I don't understand why you have so much problem.

01-25-2004, 01:02 PM	#13
DaLord Confirmed User Join Date: Aug 2001 Location: Denmark Posts: 3,318	I have moved my most important sites to www.varzi.net and it works really well for me. Absolutely excellent support, fast installation of whatever you need and people who are webmasters themself.

01-25-2004, 01:45 PM	#14
jas0n Confirmed User Join Date: May 2003 Posts: 137	jebus, who signs contracts for hosting anymore? __________________ SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, then you may use a 624x80 instead of a 120x60.

01-25-2004, 04:22 PM	#15
Big Ray Confirmed User Join Date: Dec 2003 Posts: 464	Kato, Not sure why you are coming to the boards with this. Yes, your server has had a hardware failure. Rather than spend the time to diagnose it (Bad RAM, Bad MB, Bad HD), my support team is completely replacing the server. You were told this in ticket #1874 you opened 4 hours ago, and again in ticket #1869 you opened yesterday. As a matter of fact, you specifically ASKED us to do this today in ticket 1874. My team has been communicating to you via the support desk and you have responded. Where do you get that we are not responding to your needs? If you wish us NOT to fix this today, please contact support and update either of those tickets with a specific date and time to replace your server. Regards, Ray

01-25-2004, 05:18 PM	#18
RK Confirmed User Join Date: Aug 2001 Location: In a Bunker Posts: 868	KATO, does the contract state what you get if you don't get 99.99% uptime?