| corvette |
01-23-2004 10:38 AM |
Quote:
Originally posted by stocktrader23
corvett, I don't want to say anything that will sound bad towards CCBill or anything but sometimes there is DEFINATELY something up with CCBill. I stopped promoting anything to do with them when our accounts would magically convert 10x worse overnight and not recover for weeks sometimes. I blame it on scrub, but every time you say that the scrub is not adjusted etc.
I analyze shit too much sometimes but when my conversions go from 1:60 to 1:1000 literally overnight after months of steady conversions I feel I can safely say something is funky. And no, this isn't TGP traffic and it's a variety of sources that all end up the same, shit conversions.
I do know that I won't even try CCBill unless there is an amazing program that I just have to push because I hate wasting time. When I have to go cut off 40 PPC campaigns all pushing traffic to CCBill sites because they go from +60% profit to -200% profit and just stay there for awhile I get a little irritated.
By no means am I saying this is exclusive to CCBill but you are always here to say that nothing is up no matter how many people experience the same thing. One of my main sponsors was having the same effect yesterday, I did a little test and found out that 90% of the customers that tried to sign up had their c/c declined. They do their own processing but still, this was obviously them scrubbing or a glitch and all was normal later on.
People just want to know what is up, we have money and time invested in these sites also.
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Stocktrader, I have been at CCBill for nearly 5 years and I like to think that I have a very good idea of how things work. I know how the scrubbing operates and a transaction, as well as groups of transactions, can be easily traced and audited. There is a huge misconception of how the scrubbing works; many people think that it changes on a daily basis, which is certainly not the case. I have heard constantly over the years that ratios are down, something is wrong, etc?countless times, and not just with CCBill. When I was in the Cavecreek side of it, I would hear the same thing with accounts with the other billing companies. That is just how the industry works?.there are blocks of days where a referrer?s ratio is suddenly 1:30, then on the reverse, there are days where they are on the opposite end?people tend to complain a lot more when things are going badly and sit smug and quiet when things are going well, which is great and I understand completely. I am not saying that is the case here, but overall, I tend to hear more complaints about ratios than have people come to me when ratios/traffic is doing well?I am asked to ?kick? the conversion machine
98% of the time that I hear complaints, I look at the other referrer ratios for the program and see some affiliates that are doing great, when a test transaction is attempted, it gets accepted and goes through fine, shows up in the stats, the works. Just a few days ago, I got my credit card statement and I had 5 charges from CCBill on there, all from test signups that I did that went through.
Ratios are going to go up and they are going to go down, they are typically better during holidays; weekends have a slightly lower decline rate, etc?that?s just how things work
If you think that something is wrong, it can be troubleshot. There might be something, there might not be?but it can easily be looked into. Our client support department can help check things out and I will ultimately make sure that you get taken care of?
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