That's what I call support - GoFuckYourself.com

Arty · 12-22-2003, 12:49 PM

Greetings,

Approximately 22 Minutes ago at 11:15 AM PST (19:15:56 UTC) a 6.5 Magnitude earthquake struck Central California. The earthquake epicenter was approximately 195 km (121 miles) SSE (158°) from the Jupiter Hosting Data Center.

Here is what we know:

- Minimal movement in our facility was felt by staff.

- All customer systems are up and functioning normally.

- The Jupiter Neework Backbone and all upstream providers are showing GREEN. No loss in carrier service is being experienced.

- Facility staff are conducting a visual inspection of all critical facility components. We are electronically monitoring for any facility issues as well. Full facility inspection should be complete within the next hour.

Best Regards,

Support

pradaboy · 12-22-2003, 12:52 PM

whoah... dude that's no support!

it's plain awesome!!!! *jaw drops on the floor*

12-22-2003, 01:16 PM

Jupiter Neework Backbone ?

typo?

JSA Matt · 12-22-2003, 01:17 PM

I got 2 of those, nice!

HomeO · 12-22-2003, 01:18 PM

Furious_Male · 12-22-2003, 01:21 PM

Nice to see great support still exists out there.

AaronM · 12-22-2003, 01:22 PM

Support can hardly be measured in an email that addresses a problem that did not occur in the first place.

If people wanted to know if their shit was still up, they could have simply typed in their own domain.

Real suppot is not talked about, it's shown if and when the shit really does hit the fan.

Alky · 12-22-2003, 01:23 PM

Quote:

Originally posted by AaronM
Support can hardly be measured in an email that addresses a problem that did not occur in the first place.

If people wanted to know if their shit was still up, they could have simply typed in their own domain.

Real suppot is not talked about, it's shown if and when the shit really does hit the fan.

true dat!

Smegma · 12-22-2003, 01:24 PM

AaronM,

I would like to think it is both.

The fact is, customers were concerned as many do not know exactly where we are located. Sending out an e-mail helps elevate any feelings of fear.

~Ray

AaronM · 12-22-2003, 01:25 PM

Quote:

Originally posted by Smegma
AaronM,

I would like to think it is both.

The fact is, customers were concerned as many do not know exactly where we are located. Sending out an e-mail helps elevate any feelings of fear.

~Ray

I commend you for the email. I just don't consider it support. It's more PR than anything else.

Arty · 12-22-2003, 03:11 PM

Quote:

Originally posted by AaronM
Support can hardly be measured in an email that addresses a problem that did not occur in the first place.

If people wanted to know if their shit was still up, they could have simply typed in their own domain.

Real suppot is not talked about, it's shown if and when the shit really does hit the fan.

Point is not being up, being reachable... You can reach your domain and assume it's up but other half of the net might not depending on the routes.

Anyway, they are also great with "occured problems" so I don't have any problems with my thread title..

12-22-2003, 12:49 PM	#1
Arty Confirmed User Join Date: Nov 2002 Posts: 880	That's what I call support Greetings, Approximately 22 Minutes ago at 11:15 AM PST (19:15:56 UTC) a 6.5 Magnitude earthquake struck Central California. The earthquake epicenter was approximately 195 km (121 miles) SSE (158°) from the Jupiter Hosting Data Center. Here is what we know: - Minimal movement in our facility was felt by staff. - All customer systems are up and functioning normally. - The Jupiter Neework Backbone and all upstream providers are showing GREEN. No loss in carrier service is being experienced. - Facility staff are conducting a visual inspection of all critical facility components. We are electronically monitoring for any facility issues as well. Full facility inspection should be complete within the next hour. Best Regards, Support

12-22-2003, 12:52 PM	#2
pradaboy sell me your banners Industry Role: Join Date: Dec 2003 Location: on the tubes Posts: 12,931	whoah... dude that's no support! it's plain awesome!!!! jaw drops on the floor __________________ Media Buyer - Sell me your traffic! FREE to register domains... Better than 99% of the crap sold here!

12-22-2003, 01:21 PM	#6
Furious_Male Doing the grind since 99 Industry Role: Join Date: Oct 2003 Location: Buffalo NY Posts: 16,881	Nice to see great support still exists out there. __________________ Living in Virtual Reality Contact: Email (preferred): furiousmale .at. gmail - Skype: live:shanedws

12-22-2003, 01:24 PM	#9
Smegma Confirmed User Join Date: Feb 2002 Posts: 1,751	AaronM, I would like to think it is both. The fact is, customers were concerned as many do not know exactly where we are located. Sending out an e-mail helps elevate any feelings of fear. ~Ray __________________ <a href="http://www.jupiterhosting.com"><img src="http://www.jupiterhosting.com/banners/55x55.jupiter.gif" alt="" border="0" align=""></a>

12-22-2003, 01:16 PM	#3
buddyjuf Guest Posts: n/a	Jupiter Neework Backbone ? typo?

12-22-2003, 01:17 PM	#4
JSA Matt So Fucking Banned Join Date: Aug 2003 Location: San Diego, CA Posts: 5,464	I got 2 of those, nice!

12-22-2003, 01:18 PM	#5
HomeO So Fucking Banned Join Date: Jun 2003 Posts: 213	nice

12-22-2003, 01:22 PM	#7
AaronM Too lazy to set a custom title Industry Role: Join Date: Oct 2001 Location: ┌∩┐ ◣_◢ ┌∩┐ Posts: 46,909	Support can hardly be measured in an email that addresses a problem that did not occur in the first place. If people wanted to know if their shit was still up, they could have simply typed in their own domain. Real suppot is not talked about, it's shown if and when the shit really does hit the fan.