epassporte problems? - GoFuckYourself.com

codymc12 · 01-02-2004, 05:32 AM

Anyone else having troubles with epassporte? Every email I send to support bounces back - basically all email to anyone at epassporte.com

Cash · 01-02-2004, 05:56 AM

Yes, I have the same, it should be temporary, the email area is working now, the account stats area should be back soon probably.

Paul Markham · 01-02-2004, 06:19 AM

I'm being screwed up by this bunch of incompetents as well.

Tried tolog in to get my email address so someone could pay us to our email address, 3 times it told me it was the wrong password and now I'm locked out for 24 hours.

So as they refuse to send an email to confirm payment I have no way of verifing they did.

Just as well they gat abot 2% of our business and I see it going down not up.

Does KK still work for them?

alexg · 01-02-2004, 06:30 AM

I manage to send them an email, but it's more problematic to actually get a reply.
It takes them forever to reply, and all they say is they will contact me again once my issue is resolved.
All I asked for was my virtual credit card info, since I deleted the welcome e-mail that contained it by mistake

dd2 · 01-02-2004, 08:24 AM

Quote:

Originally posted by charly
I'm being screwed up by this bunch of incompetents as well.

Tried tolog in to get my email address so someone could pay us to our email address, 3 times it told me it was the wrong password and now I'm locked out for 24 hours.

So as they refuse to send an email to confirm payment I have no way of verifing they did.

Just as well they gat abot 2% of our business and I see it going down not up.

Does KK still work for them?

I had exzactly the same thing earlier, said I have been locked from my account.
Went to a local cash machine and was able to withdraw money fine though.

01-02-2004, 09:02 AM

Yeah, I also had the problem signing in, and my account is blocked for 24 hours now (because of the 3 times false login)

I hope it's just a temporary problem

Cash · 01-02-2004, 11:31 AM

It still shows the same message, but I could withdraw money today from an ATM, so it's some sort of a temporary server problem.

Kimmykim · 01-02-2004, 12:59 PM

If you'll email me your logins, I'll be happy to have someone check it out -- there was an email server issue the other day but there are no problems with it today that I know of.

On another note -- our system periodically requires you to change your password -- your original email you used to sign up for the account is the one that is used to notify you of this when it is required. If you've changed up something in your details there is a slim possibility this may not have reached you.

But instead of bitching (ahem, charly) and never getting with me to see about a resolution, try contacting me when you have a problem. I'm almost never more than 12 hours away from an answer.

The Other Steve · 01-02-2004, 01:17 PM

Now I'm locked out for 24 hours for using the wrong password - which happened to be the right password.

No-one has written to me telling me to change my password - this is not the sort of service you want from someone who is handling your money.

Kimmykim · 01-02-2004, 02:56 PM

Steve, I did not say that ALL the passwords had been changed. I know that is not the case. One of my accounts was changed the other day, but not the others, and it had been probably a good ten months or more since it had been changed, so it's not something thats being done frequently either.

I just checked my [email protected] email and darned if I can find anyone emailing me their account name and telling me they are locked out and want some help. Am I missing something here? ;)

I can't help if you don't ask.

01-02-2004, 03:29 PM

I've just made this:

I've clicked on the "Lost password / User ID" link and chose a new password. I can now login without any problems.

codymc12 · 01-02-2004, 04:42 PM

Kimmy,

There was some kind of problem. I never got an email re: change of password, but got locked out. I just got a response from support, asking me to call epassporte on the customer service number. On hold now - so hopefully it will get sorted.

Cody

The Other Steve · 01-02-2004, 05:02 PM

Quote:

Originally posted by Kimmykim
Steve, I did not say that ALL the passwords had been changed. I know that is not the case. One of my accounts was changed the other day, but not the others, and it had been probably a good ten months or more since it had been changed, so it's not something thats being done frequently either.

I just checked my [email protected] email and darned if I can find anyone emailing me their account name and telling me they are locked out and want some help. Am I missing something here? ;)

I can't help if you don't ask.

Back on the 11th of June 03 I emailed you with an epassporte problem - I never got a reply - is it any wonder I'm in no hurry to ask this time?

Smokey The Bear · 01-02-2004, 06:00 PM

The login problems were happening to everyone.

The support has never been a problem, always very quick to reply and very effecient service.

Smokey The Bear · 01-02-2004, 06:01 PM

Quote:

Originally posted by alexg
I manage to send them an email, but it's more problematic to actually get a reply.
It takes them forever to reply, and all they say is they will contact me again once my issue is resolved.
All I asked for was my virtual credit card info, since I deleted the welcome e-mail that contained it by mistake

Your virtual card info , is contained in the main account area

Kimmykim · 01-02-2004, 06:05 PM

Quote:

Originally posted by The Other Steve

Back on the 11th of June 03 I emailed you with an epassporte problem - I never got a reply - is it any wonder I'm in no hurry to ask this time?

If I got an email from you, it was answered in less than a day. If you didn't get a reply, maybe you would have been better off to re-mail me and see what was up. Everyone here, happy or unhappy, that has emailed me for ePassporte stuff, has gotten an answer. In some cases it hasn't been one they liked, but they got it.

Kimmykim · 01-02-2004, 06:06 PM

Quote:

Originally posted by *Smokey The Bear*

Your virtual card info , is contained in the main account area

Yes but his cvv2 is not, I dont believe. That could pose a problem for him.

Kimmykim · 01-02-2004, 06:08 PM

I got emails to my eP acct from 7 people on 6.11 -- I dont see one from you, and yes, I save them all

If you ever send me something and dont get a reply, by all means send again so I can help you.

01-02-2004, 05:32 AM	#1
codymc12 Confirmed User Join Date: May 2003 Posts: 719	epassporte problems? Anyone else having troubles with epassporte? Every email I send to support bounces back - basically all email to anyone at epassporte.com

01-02-2004, 05:56 AM	#2
Cash Click on my TCG signature Join Date: Feb 2002 Posts: 20,825	Yes, I have the same, it should be temporary, the email area is working now, the account stats area should be back soon probably. __________________ $9.95/month for 15000 GB bandwidth monthly, unlimited (sub)domains and MySQL5, PHP4/5, 500 GB disk storage! ; use any of these invitation codes: 216263692101; 408636009193; 846090586647; my ICQ 30160426!

01-02-2004, 06:19 AM	#3
Paul Markham Too old to care Industry Role: Join Date: Jun 2001 Location: On the sofa, watching TV or doing my jigsaws. Posts: 52,943	I'm being screwed up by this bunch of incompetents as well. Tried tolog in to get my email address so someone could pay us to our email address, 3 times it told me it was the wrong password and now I'm locked out for 24 hours. So as they refuse to send an email to confirm payment I have no way of verifing they did. Just as well they gat abot 2% of our business and I see it going down not up. Does KK still work for them? __________________ Blowout deal. 880 videos, 2,400 image sets, plus many RAW videos. $500. PM me for a deal. Skype Paulmarkham70

01-02-2004, 06:30 AM	#4
alexg IL4L.com Join Date: Aug 2003 Location: Israel - ICQ: 162136565 Posts: 11,287	I manage to send them an email, but it's more problematic to actually get a reply. It takes them forever to reply, and all they say is they will contact me again once my issue is resolved. All I asked for was my virtual credit card info, since I deleted the welcome e-mail that contained it by mistake __________________ Find fuck buddies in your area!

01-02-2004, 11:31 AM	#7
Cash Click on my TCG signature Join Date: Feb 2002 Posts: 20,825	It still shows the same message, but I could withdraw money today from an ATM, so it's some sort of a temporary server problem. __________________ $9.95/month for 15000 GB bandwidth monthly, unlimited (sub)domains and MySQL5, PHP4/5, 500 GB disk storage! ; use any of these invitation codes: 216263692101; 408636009193; 846090586647; my ICQ 30160426!

01-02-2004, 09:02 AM	#6
Gasper Guest Posts: n/a	Yeah, I also had the problem signing in, and my account is blocked for 24 hours now (because of the 3 times false login) I hope it's just a temporary problem

01-02-2004, 12:59 PM	#8
Kimmykim bitchslapping zebras!!!!! Industry Role: Join Date: Jun 2001 Location: In a shack by the beach Posts: 16,015	If you'll email me your logins, I'll be happy to have someone check it out -- there was an email server issue the other day but there are no problems with it today that I know of. On another note -- our system periodically requires you to change your password -- your original email you used to sign up for the account is the one that is used to notify you of this when it is required. If you've changed up something in your details there is a slim possibility this may not have reached you. But instead of bitching (ahem, charly) and never getting with me to see about a resolution, try contacting me when you have a problem. I'm almost never more than 12 hours away from an answer.

01-02-2004, 01:17 PM	#9
The Other Steve Confirmed User Join Date: Dec 2001 Location: Sunny Queensland - perfect one day and better the next. Posts: 2,106	Now I'm locked out for 24 hours for using the wrong password - which happened to be the right password. No-one has written to me telling me to change my password - this is not the sort of service you want from someone who is handling your money. __________________ Left intentionally blank ... just like my brain

01-02-2004, 02:56 PM	#10
Kimmykim bitchslapping zebras!!!!! Industry Role: Join Date: Jun 2001 Location: In a shack by the beach Posts: 16,015	Steve, I did not say that ALL the passwords had been changed. I know that is not the case. One of my accounts was changed the other day, but not the others, and it had been probably a good ten months or more since it had been changed, so it's not something thats being done frequently either. I just checked my [email protected] email and darned if I can find anyone emailing me their account name and telling me they are locked out and want some help. Am I missing something here? ;) I can't help if you don't ask.

01-02-2004, 03:29 PM	#11
Gasper Guest Posts: n/a	I've just made this: I've clicked on the "Lost password / User ID" link and chose a new password. I can now login without any problems.

01-02-2004, 04:42 PM	#12
codymc12 Confirmed User Join Date: May 2003 Posts: 719	Kimmy, There was some kind of problem. I never got an email re: change of password, but got locked out. I just got a response from support, asking me to call epassporte on the customer service number. On hold now - so hopefully it will get sorted. Cody

01-02-2004, 06:00 PM	#14
Smokey The Bear So Fucking Banned Join Date: Dec 2003 Location: South Of Heaven™ Posts: 3,880	The login problems were happening to everyone. The support has never been a problem, always very quick to reply and very effecient service.

01-02-2004, 06:08 PM	#18
Kimmykim bitchslapping zebras!!!!! Industry Role: Join Date: Jun 2001 Location: In a shack by the beach Posts: 16,015	I got emails to my eP acct from 7 people on 6.11 -- I dont see one from you, and yes, I save them all If you ever send me something and dont get a reply, by all means send again so I can help you.