Listening to jact try to get service from Bell sympatico.. - GoFuckYourself.com

LadyMischief · 10-27-2003, 08:42 AM

We've been having problems with their DNS... He called, and first was told that "DNS is not important".. after he proceeded to explain why the idiot was full of shit, he then had to explain WHAT A DNS WAS to the idiot on tech support.

So, with all this in mind, I wonder if I should be confident in their tech support services? Somehow I doubt it.

Fucking idiots.

Kenneth K · 10-27-2003, 08:49 AM

sad to hear you got problems, but its always the same no matter the ISP... remember calling an ISP to tell them that their SMTP server was open for relaying, and their tech department did knew what open relay ment...

wonder how they find those supporters with no knowledge at all...

jact · 10-27-2003, 08:54 AM

It took me 10 minutes to convince him to get me working DNS numbers so I could enter them into my router and not have this problem anymore.

He told me that because they assign them dynamically that I shouldn't enter any information there. I informed him that several of the servers that they were dynamically assigning were down, he said it made no difference to me, don't enter any information.

I informed him that he needs to try to get it through his thick skull that he needs to give these numbers to his supervisor and tell them that they're down as they're affecting customers (I gave him a list of down DNS servers that they dynamically assign).

I then proceeded to inform him that he's in customer service, and I'm a customer and this was effecting me, so he damn well better service me (I got loud by this point) and then slammed the phone down.

Do they not teach these kids at least a rudimentry understanding of the internet? "Is your mail slow?" Fuck off, I explained my problem.

LadyMischief · 10-27-2003, 08:56 AM

I guess tech support anywhere automatically assume they know more than you, just by what end of the line they're on. Idiots.

SENSEX · 10-27-2003, 08:56 AM

Quote:

Originally posted by LadyMischief
We've been having problems with their DNS... He called, and first was told that "DNS is not important".. after he proceeded to explain why the idiot was full of shit, he then had to explain WHAT A DNS WAS to the idiot on tech support.

So, with all this in mind, I wonder if I should be confident in their tech support services? Somehow I doubt it.

Fucking idiots.

Their tech support is a joke. But they are still better then dealing with Rogers.

XxXotic · 10-27-2003, 08:57 AM

DNS?? whats that??

next thing you know they'll tell you there's no such thing as an IP Address!

dangfangled kids and their fancy schmancy computer lingo!

LadyMischief · 10-27-2003, 09:00 AM

Quote:

Originally posted by XxXotic
DNS?? whats that??

next thing you know they'll tell you there's no such thing as an IP Address!

dangfangled kids and their fancy schmancy computer lingo!

Just us old fogies spinning tales to entertain the youngin's!

XxXotic · 10-27-2003, 09:01 AM

Quote:

Originally posted by LadyMischief

Just us old fogies spinning tales to entertain the youngin's!

tell us another one ma!

doober · 10-27-2003, 09:14 AM

ya bell is a royal pain in the ass....
they are so clueless, it makes me wonder how they can have so much control over our lives between phones and internet...scary shit

BlackCrayon · 10-27-2003, 09:34 AM

Quote:

Originally posted by doober
ya bell is a royal pain in the ass....
they are so clueless, it makes me wonder how they can have so much control over our lives between phones and internet...scary shit

yeah bell has the worst service ever, the stupid fucks let some ass steal my phone line 2 times. he called pretending to be me. such a bullshit hassle. im convinced for customer support they just hire someone who can read, and stick a piece of paper in front of them and tell them to go through it when someone calls. i've never used their internet service but my sister while trying to get it setup on her computer was told to re install windows. i would never use sympatico since they have the most shitty caps. is it still 6 gigs a month for their regular package? i like my local isp, they use bells lines but no caps.

sexyclicks · 10-27-2003, 09:40 AM

MY BELL STORY:

So I had videotron and they have this sweet package at Bell with Satelite and Internet so I go for it. I call them etc. and request to BUY a new modem so I don't pay their monthly rental shit.
After a week or so the modem arrives. They are so stupid that they forgot a letter inside the modem box from a previous customer saying "Hi, my name is Shakira etc. your service sucks ass etc. so I decided to return the modem and cancel my service".
So they sent me a used modem and asked me to pay full price for it as new so I told them to fuck off.

BELL IS GAY

WiredGuy · 10-27-2003, 01:43 PM

Quote:

Originally posted by LadyMischief
We've been having problems with their DNS... He called, and first was told that "DNS is not important".. after he proceeded to explain why the idiot was full of shit, he then had to explain WHAT A DNS WAS to the idiot on tech support.

So, with all this in mind, I wonder if I should be confident in their tech support services? Somehow I doubt it.

Fucking idiots.

Sympatico sucks...
WG

skillfull · 10-27-2003, 02:15 PM

illimited bandwidth!!!!
... at 80k/sec :P

NetRodent · 10-27-2003, 02:27 PM

Quote:

Originally posted by LadyMischief
I guess tech support anywhere automatically assume they know more than you, just by what end of the line they're on. Idiots.

The problem comes from the fact that 99% of the customers they have to deal with are idiots. Even when a customer uses a technical term you can never be sure if they really know what they're talking about or if they just heard the term somewhere and thought it sounded cool.

doober · 10-27-2003, 02:36 PM

Quote:

Originally posted by sexyclicks
MY BELL STORY:

So I had videotron and they have this sweet package at Bell with Satelite and Internet so I go for it. I call them etc. and request to BUY a new modem so I don't pay their monthly rental shit.
After a week or so the modem arrives. They are so stupid that they forgot a letter inside the modem box from a previous customer saying "Hi, my name is Shakira etc. your service sucks ass etc. so I decided to return the modem and cancel my service".
So they sent me a used modem and asked me to pay full price for it as new so I told them to fuck off.

BELL IS GAY

Holy shit that is classic!

Bunch of fucking scam artists....I also have videotron, they aint that much better either...When they started charging for BW it was costing me 220 bucks for something i was paying 40 $ for.
Good thing the cap is gone.

My business dsl doesnt have any caps, its 3.0MB for like 100$ or something

Ic3m4nZ · 10-27-2003, 02:39 PM

You damn right Sympatico sucks cocks..

I'm with them and they sucks cocks believe that

tech support = 0

the fucking support is closed sunday & all the techs there are a bunch of fucking idiots.

10-27-2003, 08:42 AM	#1
LadyMischief Orgasms N Such! Industry Role: Join Date: Sep 2002 Location: Oakville, Ontario Posts: 18,135	Listening to jact try to get service from Bell sympatico.. We've been having problems with their DNS... He called, and first was told that "DNS is not important".. after he proceeded to explain why the idiot was full of shit, he then had to explain WHAT A DNS WAS to the idiot on tech support. So, with all this in mind, I wonder if I should be confident in their tech support services? Somehow I doubt it. Fucking idiots. __________________ ICQ 3522039 Content Manager - orgasm.com [email protected]

10-27-2003, 08:49 AM	#2
Kenneth K Confirmed User Join Date: Jan 2003 Location: 123Content.com, Denmark Posts: 459	sad to hear you got problems, but its always the same no matter the ISP... remember calling an ISP to tell them that their SMTP server was open for relaying, and their tech department did knew what open relay ment... wonder how they find those supporters with no knowledge at all... __________________ 123 Content - Formerly known as 1st Content \| ICQ: 128732055

10-27-2003, 08:54 AM	#3
jact Confirmed User Join Date: Sep 2002 Location: Oakville, Canada Posts: 9,134	It took me 10 minutes to convince him to get me working DNS numbers so I could enter them into my router and not have this problem anymore. He told me that because they assign them dynamically that I shouldn't enter any information there. I informed him that several of the servers that they were dynamically assigning were down, he said it made no difference to me, don't enter any information. I informed him that he needs to try to get it through his thick skull that he needs to give these numbers to his supervisor and tell them that they're down as they're affecting customers (I gave him a list of down DNS servers that they dynamically assign). I then proceeded to inform him that he's in customer service, and I'm a customer and this was effecting me, so he damn well better service me (I got loud by this point) and then slammed the phone down. Do they not teach these kids at least a rudimentry understanding of the internet? "Is your mail slow?" Fuck off, I explained my problem. __________________ Free agent

10-27-2003, 08:56 AM	#4
LadyMischief Orgasms N Such! Industry Role: Join Date: Sep 2002 Location: Oakville, Ontario Posts: 18,135	I guess tech support anywhere automatically assume they know more than you, just by what end of the line they're on. Idiots. __________________ ICQ 3522039 Content Manager - orgasm.com [email protected]

10-27-2003, 08:57 AM	#6
XxXotic Confirmed User Join Date: Jun 2002 Location: Da Swamps Posts: 8,500	DNS?? whats that?? next thing you know they'll tell you there's no such thing as an IP Address! dangfangled kids and their fancy schmancy computer lingo! __________________ Sponsors.. Tired of people not using your shitty RSS Feeds? Let Us Help You! Oxeo - Serious Hosting For Serious Webmasters. iCQ:135.887013

10-27-2003, 09:14 AM	#9
doober Confirmed User Join Date: Jul 2003 Location: in yoOoo kitchen Posts: 6,984	ya bell is a royal pain in the ass.... they are so clueless, it makes me wonder how they can have so much control over our lives between phones and internet...scary shit

10-27-2003, 09:40 AM	#11
sexyclicks Confirmed User Industry Role: Join Date: Mar 2002 Location: c9media.com Posts: 3,240	MY BELL STORY: So I had videotron and they have this sweet package at Bell with Satelite and Internet so I go for it. I call them etc. and request to BUY a new modem so I don't pay their monthly rental shit. After a week or so the modem arrives. They are so stupid that they forgot a letter inside the modem box from a previous customer saying "Hi, my name is Shakira etc. your service sucks ass etc. so I decided to return the modem and cancel my service". So they sent me a used modem and asked me to pay full price for it as new so I told them to fuck off. BELL IS GAY

10-27-2003, 02:15 PM	#13
skillfull Confirmed User Industry Role: Join Date: Apr 2003 Location: Quebec Calisse Posts: 4,716	illimited bandwidth!!!! ... at 80k/sec :P __________________ mind at underdark dot cc SEO Analyst Thunder-Ball.net - Member

10-27-2003, 02:39 PM	#16
Ic3m4nZ Confirmed User Join Date: Aug 2003 Location: Montreal! Posts: 6,285	You damn right Sympatico sucks cocks.. I'm with them and they sucks cocks believe that tech support = 0 the fucking support is closed sunday & all the techs there are a bunch of fucking idiots.