ccbill woes? - GoFuckYourself.com

pamphage · 10-11-2003, 12:40 PM

three issues i'm concerned about. 1) the problems reported yesterday in a thread about ccbill sign up pages not working after info was inputted 2) this letter from diesel cash (a ccbill affiliate):

"Dear Webmasters,
First of all we would like to inform you about the technical problem, we experienced during the last 7 days. Due to the error in the signup forms a noticeable part of the sales referred by you was not counted and for this reason you have probably noticed a lower then usual signup rates.
We feel ourselves responsible for this matter and ask you to accept our apologies. In addition to this, we would like to offer you compensation and therefore starting today and during 7 days from now, for each sale you refer and for each rebill from the sales you referred in the past you will be credited for 80% of the sale amount. So taking the standard subscription price of $34.96, you will be credited for each sale and rebill by $27.96."

and 3) something my friend just told me about her personal signups: "yes they are and in fact I have had like 7 or 8 expirations of people in the past few days who sign up almost every single month and they have not re-signed up yet..."

not to mention my affiliate sales were down in the last week (though up until now i was just writing it off to a bad week).

so were the diesel cash problems widespread ccbill problems? it's really nice of them to take responsibility for it if so. too bad they aren't the sponser i'm missing all the sign ups from.

i would assume however, if this was widespread i'd already see a thread about it, which i don't........

corvette · 10-11-2003, 01:37 PM

The ccbill signup pages should have been working fine as of yesterday afternoon. If you notice anything unusual, email [email protected].

The dieselcash issue was an isolate one and completely unrelated

As for #3, if you send me the details, I c an check it out

[email protected]

Nima · 10-11-2003, 01:39 PM

my CCbill signups ar fine

Furious_Female · 10-11-2003, 01:45 PM

Isn't it "odd" how we were complaining when we had iBill and now now that many sponsors switched to CCBill, we complain about CCBill?

Personally, I have seen some of the patterns mentioned in this original post, since 2000 for an AVS I promoted that used CCBill. Sometimes my sales dump and I get 10 in 5 minutes and then the next day, my ratio goes straight to hell. It's the same ole story, all the time. Great sales for a week and then "suddenly" sales are half the next week. It's really annoying

Anyone know if CCBill reports check sign ups in real time or is there a holding period?

PerfectionGirls · 10-11-2003, 02:01 PM

We spent several hours on the phone yesterday with ccbill staff including the head of tech support. As many program owners we were wantng information on what was going on and when this issue would be fixed.

It appears that everything is running well now and the form issue was only a couple hour event yesterday and all is working fine. Its my understanding that they had a database issue... basically it got way to big and needed to be moved to other servers in order to make the new upgrades and system (stats) work. It is my understanding that the change over is now complete and its working well. It was also made clear that any sale that did not show up on the stats would show up as soon as the situation was brought under control. That has happened also. All affiliate sales have now shown up and the sales that were missing from our admin have also shown up. Looks as if everything is back on track and our "adds" in our log files match our sales. It also looks as if any affiliate issues have been resolved and everyone received full credit for sales that did not show during there down time, with the exception of the time that the forms were down.

However, one area I feel ccbill really dropped the ball was in there communication with there webmasters. When people are left to speculate on what is happening... many different opinions of whats going on can develop. After spending a ton of time yesterday on the phone with them I am totally comfortable and understand the situation they ran into. But, it took a very pointed pone ocnversation to get the information I needed to help me understand. That should have never happened.

CCbill is a great company and one that will be around for years. It just appears that they had a huge growth spurt over the past few months and there system was not totally prepared to handle it. Remember, when Globill went down over night nad ccbill ended up gettting a very large percentage of Globill accounts? It seems it was an unxpected spurt of growth, they, or there systems were not prepared to at that time. However, it appears they have gotten there system all upgraded and its working great.

Furious_Male · 10-11-2003, 03:02 PM

Maybe this is the wrong thread for this question. I will start a new one if I dont get an answer here.

I promote for companies that use CCbill as a processor. For example Traffic Cash and even AVSs like SexKey. I was curious does CCbill bulk any of our sales for any reason? Is there a common delay in transporting actual sales to stats for these big players?

The reason I ask is I have seen a trend (thats been going on for 2-3 years now- Not being sarcastic at all.) where I can go an entire day and see no sale yet at 12:30am I get 3 or 4 at once. I cant see how this is possible.

What are some possible causes for this?

Furious_Female · 10-11-2003, 03:07 PM

Quote:

Originally posted by Furious_Male
Maybe this is the wrong thread for this question. I will start a new one if I dont get an answer here.

I promote for companies that use CCbill as a processor. For example Traffic Cash and even AVSs like SexKey. I was curious does CCbill bulk any of our sales for any reason? Is there a common delay in transporting actual sales to stats for these big players?

The reason I ask is I have seen a trend (thats been going on for 2-3 years now- Not being sarcastic at all.) where I can go an entire day and see no sale yet at 12:30am I get 3 or 4 at once. I cant see how this is possible.

What are some possible causes for this?

Ditto. I'd like to know as well

Also my check hold period or real time question...

PerfectionGirls · 10-11-2003, 03:09 PM

Quote:

Anyone know if CCBill reports check sign ups in real time or is there a holding period?

Real time... there is no hold.

Furious_Female · 10-11-2003, 03:10 PM

Quote:

Originally posted by PerfectionGirls

Real time... there is no hold.

Interesting. Thanks

Resolute · 10-11-2003, 03:20 PM

My stats appear to be down a lot in CC today.
They may still be experiencing ? ?Challenges?

angelsofporn · 10-11-2003, 03:25 PM

sales are just groovy here

PerfectionGirls · 10-11-2003, 03:27 PM

Quote:

sales are just groovy here

Same..rocking actually

10-11-2003, 12:40 PM	#1
pamphage Confirmed User Join Date: Jan 2003 Location: Hollywood, CA Posts: 3,569	ccbill woes? three issues i'm concerned about. 1) the problems reported yesterday in a thread about ccbill sign up pages not working after info was inputted 2) this letter from diesel cash (a ccbill affiliate): "Dear Webmasters, First of all we would like to inform you about the technical problem, we experienced during the last 7 days. Due to the error in the signup forms a noticeable part of the sales referred by you was not counted and for this reason you have probably noticed a lower then usual signup rates. We feel ourselves responsible for this matter and ask you to accept our apologies. In addition to this, we would like to offer you compensation and therefore starting today and during 7 days from now, for each sale you refer and for each rebill from the sales you referred in the past you will be credited for 80% of the sale amount. So taking the standard subscription price of $34.96, you will be credited for each sale and rebill by $27.96." and 3) something my friend just told me about her personal signups: "yes they are and in fact I have had like 7 or 8 expirations of people in the past few days who sign up almost every single month and they have not re-signed up yet..." not to mention my affiliate sales were down in the last week (though up until now i was just writing it off to a bad week). so were the diesel cash problems widespread ccbill problems? it's really nice of them to take responsibility for it if so. too bad they aren't the sponser i'm missing all the sign ups from. i would assume however, if this was widespread i'd already see a thread about it, which i don't........ __________________ SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, you may use a 624x80 instead of a 120x60. Let me repeat... A 120 x 60 button and no more that 3 lines of DEFAULT SIZE AND COLOR text.

10-11-2003, 01:37 PM	#2
corvette Confirmed User Join Date: Oct 2001 Location: scottsdale Posts: 7,880	The ccbill signup pages should have been working fine as of yesterday afternoon. If you notice anything unusual, email [email protected]. The dieselcash issue was an isolate one and completely unrelated As for #3, if you send me the details, I c an check it out [email protected] __________________ If you need a good company for check writing services, then check out checkissuing, and for webhosting, check out Phoenix NAP

10-11-2003, 01:45 PM	#4
Furious_Female Confirmed User Industry Role: Join Date: Oct 2002 Location: Upstate, New York Posts: 8,187	Isn't it "odd" how we were complaining when we had iBill and now now that many sponsors switched to CCBill, we complain about CCBill? Personally, I have seen some of the patterns mentioned in this original post, since 2000 for an AVS I promoted that used CCBill. Sometimes my sales dump and I get 10 in 5 minutes and then the next day, my ratio goes straight to hell. It's the same ole story, all the time. Great sales for a week and then "suddenly" sales are half the next week. It's really annoying Anyone know if CCBill reports check sign ups in real time or is there a holding period? __________________ Skype: j3nn.com ICQ 160370494 My current favorite high-converting sponsor: CrakRevenue

10-11-2003, 02:01 PM	#5
PerfectionGirls Too lazy to set a custom title Join Date: Oct 2002 Location: MI Posts: 4,484	We spent several hours on the phone yesterday with ccbill staff including the head of tech support. As many program owners we were wantng information on what was going on and when this issue would be fixed. It appears that everything is running well now and the form issue was only a couple hour event yesterday and all is working fine. Its my understanding that they had a database issue... basically it got way to big and needed to be moved to other servers in order to make the new upgrades and system (stats) work. It is my understanding that the change over is now complete and its working well. It was also made clear that any sale that did not show up on the stats would show up as soon as the situation was brought under control. That has happened also. All affiliate sales have now shown up and the sales that were missing from our admin have also shown up. Looks as if everything is back on track and our "adds" in our log files match our sales. It also looks as if any affiliate issues have been resolved and everyone received full credit for sales that did not show during there down time, with the exception of the time that the forms were down. However, one area I feel ccbill really dropped the ball was in there communication with there webmasters. When people are left to speculate on what is happening... many different opinions of whats going on can develop. After spending a ton of time yesterday on the phone with them I am totally comfortable and understand the situation they ran into. But, it took a very pointed pone ocnversation to get the information I needed to help me understand. That should have never happened. CCbill is a great company and one that will be around for years. It just appears that they had a huge growth spurt over the past few months and there system was not totally prepared to handle it. Remember, when Globill went down over night nad ccbill ended up gettting a very large percentage of Globill accounts? It seems it was an unxpected spurt of growth, they, or there systems were not prepared to at that time. However, it appears they have gotten there system all upgraded and its working great. __________________ SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, then you may use a 624x80 instead of a 120x60. Last edited by PerfectionGirls; 10-11-2003 at 02:04 PM..

10-11-2003, 03:20 PM	#10
Resolute Confirmed User Join Date: Feb 2003 Posts: 1,143	My stats appear to be down a lot in CC today. They may still be experiencing ? ?Challenges? __________________ [email protected] ICQ 325624405

10-11-2003, 01:39 PM	#3
Nima Confirmed User Join Date: Feb 2003 Posts: 2,192	my CCbill signups ar fine

10-11-2003, 03:02 PM	#6
Furious_Male Doing the grind since 99 Industry Role: Join Date: Oct 2003 Location: Buffalo NY Posts: 16,881	Maybe this is the wrong thread for this question. I will start a new one if I dont get an answer here. I promote for companies that use CCbill as a processor. For example Traffic Cash and even AVSs like SexKey. I was curious does CCbill bulk any of our sales for any reason? Is there a common delay in transporting actual sales to stats for these big players? The reason I ask is I have seen a trend (thats been going on for 2-3 years now- Not being sarcastic at all.) where I can go an entire day and see no sale yet at 12:30am I get 3 or 4 at once. I cant see how this is possible. What are some possible causes for this?

10-11-2003, 03:25 PM	#11
angelsofporn Confirmed User Join Date: Mar 2002 Location: CA Posts: 3,218	sales are just groovy here