Best Support Ticket software

I like your name.

Ray

This is a legit question. I'd also like to know where one could find a great trouble ticket software application at a reasonable price. I've seen some enterprise stuff out there but nothing remotely affordable.

You should build suck a thing rather than joke about it. It would make a nice product for your adultdevil.com site. I'm sure most of the sponsors out there would be interested. If you do, I want a free copy for the idea.

hey armed... thats a good idea! most of the enterprise apps are WAY overpriced and the script kiddy versions don't seem to work well for me.....

check out http://dotproject.net




yes, it's true...today I'm a veritable warehouse of useful information



PS: it's the best price - FREE

also has a calendaring system, and a contact list inside, etc...

check the demos...

Yeah, I actually was considering it but there are some really nice ones out there already. I am looking for the sites right now.

http://www.perldesk.com/

I personally prefer the post-its though. It's hard to ignore something that's stuck to your monitor.

MMM ? Post it's ...Do they come in mysql ?

I wrote my own.

There are good projects out there, but the better they are, the more dead their development is..

Stonekeep was AWESOME but it's pretty much dead..

IspDB was great but seems to be dead.. I wrote mine around this.

Perldesk is nice.

bugzilla is good, but NOT userfriendly at all. it's more work to make a good interface around bugzilla than to write your own.

Resourcetracker is great, but it took me 3 days to get it working properly, and it was still buggy.. anything that takes me more than 4 hours to get working isn't worth my time.

What features do you want out of a trouble ticketing system? When I went searching, here's what I wanted (in order of priority)

1. e-mail based submissions/responses
2. Web based issues/responses
3. Issue tracking & resolving capabilities
4. Statistics on bugs and bug classifcations (and the ability to classify the tickets of course)
5. WAP .. I wanted to see it on my palm and cell phone
6. Open Source (which mine isn't because it's not really mine but a company I work for)
7. Perl or Php. I HATE python.

RT (Request Tracker) is used by many major players, fortune 500's and such. Might be looking into.

It is not, however, very "plug and play" unless you need the REAL basics.

-Phil

Not just that it's not plug and play, the installation is pretty buggy. Both the latest stable and beta versions caused me no ends to grief.

You begin in Perl dependency hell, which is 99% fixed with CPAN, but there are about 60 modules you end up having to install and a couple of them will fail, causing you dinstall manually (tested both on a stock freebsd 4.8 box, a stock redhat 7.3 and a stock redhat 9 box.. i'm going to see if I have any better luck now that I have a copy of redhat advanced server.. things seem to install with less bitchiness on AS).

Then the conrfiguration kind of sucks.. I had to fix about 5 problems in their configure script...

RT is great once it's setup.

That be told, I'lll set it up for you for $500.