I was looking at all the explorer windows, trying to find where the music was :1orglaugh

Funny

That's right - I'm only an affiliate of one of their sponsors so I'm no big deal but I'm changing my links away from that sponsor because I couldn't get a straight answer to a simple question that I asked yesterday.

And the lack of an answer just makes me feel uncomfortable.

If a lazy sod like me is changing their links then other affiliates are probably doing the same and that will hurt the sponsors and PSW but they don't seem to see it as an issue that needs addressing.

A strange attitude for a company that relies on its customers making money for it to make money.

... sounds like you are a bigshot, tell me ... did ronald just gave you sundays off ??

Fair enough. A word to the wise though.... as I said, I would recommend to any processor that they not so much as hint of passing the buck (so to speak) off to their bank. Banking problems, database glitches etc, are *your* problems, not the client's problems.


One thing further..... I find it rather unfortunate that a thread like this had to be started before you would deem it worthy to look into Centurion's case. By what he is saying here, he obviously attempted to communicate with PSW over his issues and was avoided, evaded, and stone-walled apparently. I don't like this, it doesn't sit well with me..... nor does the fact that according to him he has had only 3 charge-backs going back as far as 5 months yet you froze his account anyway.

Don't take this personally, it's just business for me..... but if I were a PSW Billing affilliate, at this point I would be changing out links and sending my traffic to non-PSW programs, especially if it were my account you froze. I don't care for the tone of the email notice your company sent him, and I don't care for the policy you seem to have of blaming the webmaster for the behavior of surfers. We don't know the surfers personally, all we can do is put up links to our sponsor's sites and hope they click, that's it. After that it's luck-of-the-draw.

If you suspect some sort of fraud on Centurion's part then investigate it, but to hold a person, a webmaster, guilty until proven innocent isn't the best or wisest business decision you could make. Please rethink this policy, and I urge you to change the tone of your email notice, it is quite cold and of an accusatory nature, and it just plain sucks.

i'm tired of this cards and processors shit :disgust

PSW, still awaiting a reply. Does your check account have sufficient funds to cover all checks written to date?

Noticed this thread after I posted in the Bank for Leumi thread at

http://gofuckyourself.com/showthread...hreadid=159494

Just wanted to mention here that PSW was one of the companies that Uri/Ori from ECB was talking trash about. I'm wondering if that's why the ECB/Leumi crowd was wandering around the show. Nice of ECB to f*ck up someone's business and then come try to steal their customers too.

I'd avoid Bank of Leumi and ECB like they were the friggin' plague.

InterNextian

No man your sister did!

Hey somebody post that song in page 3, too please!

ANOTHER ONE BITES THE DUST - Yea and of course it's all Leumi's fault, right!

PSW answer us please!!

Something tells me that we won't see psw among the players...

Let's keep this thread on page 1 :thumbsup

CD,

Thank you very much for your concern regarding my particular situation. You didn't have to say anything about it, but the fact that you did is very heart warming on a board that is pretty cold hearted most of the time.
:)

While I only used PSWbilling as my backup for those months in question and the funds involved come no where close to the amount I collected from CCBill as my primary during the same period of time, that is still my money and still a tidy sum. I have made a point of keep careful track of my stats on PSW through this entire period. So I can validate what I'm saying.

Interestingly enough, when I went to see the 3 chargebacks in question, TWO of them had NO id/pw issued when the person signed up. I was getting email from these 2 surfers asking why they didn't get an id/pw when they signed up. This was referred to PSW, but nothing came of that, and thus these 2 people charged back their signups (rightfully so). Note at the bottom where it says "Username" & "Password", the boxes say "Unknown". Somewhere along the line PSW's software failed. Yet I'm the one getting penalized for THEIR mistake.

<a href="http://www.gayclassic.com/psw1.jpg">Screen Capture</a>

Did anyone at Internext talk to PSW and ask them about this situation? If so, I'm interested in what they said and what your impression was/is.

Round three on the way. Q&A soon. ;)

Centurion: please tell me how long you need to "look into" my specific situtation before a decision is reached?
We've been posting from Internext in Florida and will be checking on the support issue once we're back (Monday/Tuesday).

The Other Steve (& rowan): Will the checks that are already in the mail be met on presentation? ...funny how they seem reluctant to answer a very simple question.
Yes. (Without a doubt). As previously stated without reluctance "we never have sent checks that will bounce" and please understand we are getting back to the thread when and where we can.

Centurion: I'd like to say I appreciate (whoever is writing this thread) that you have a more professional tone than yesterday's posts had.
Thanks man. Posting at 6am after the first night of a tradeshow didn't make for the best of posts. I (Matt) am still handling the majority of questions. ;)

If the enough money is present to cover payouts, chargebacks, and continue to allow you to operate your business, why have you frozen the payouts?
We have made decisions as necessary to keep the business running and ensure stability for our clients. Holding payouts was a part of the equation.

What *IF* the bank does NOT release said funds?
It will be covered out of our own pocket because we're not going anywhere.

If you DID have those funds in YOUR hands, you would not hesitate to release them, correct?
Absolutely.

What specifically does PSW have to do to satisify your bank to release the funds?
Whatever necessary. The CEO and appropriate staff did not attend the show to instead deal with the issues at hand. I'll have more information later in the week.

Why should PAST transactions be penalized (reserves that are due to be released now) if you're negotiating FUTURE reserves?
All funds were held.

Madball: Whoever posted that Queen song haha still laughing!
:) Didn't have the sound on.

The Other Steve: the lack of an answer just makes me feel uncomfortable.
We thought the previous post was clear but please understand we get to the boards when we can (while attending, exhibiting and having various meetings at a tradeshow) and it shouldn't be assumed that periods of silence is for any other reason.

CDSmith: I find it rather unfortunate that a thread like this had to be started before you would deem it worthy to look into Centurion's case
Agreed, we readily admit that it was ill-timed and inappropriate. I am not yet sure why his individual issue was handled poorly and, again, will be looking into it once we're back from the show.

Thanks again to the thousands of webmasters still with us. Remember, we'll be on planes, etc shortly and will thus be away from the thread for obvious reasons (Verizon Airfone just doesn't cut it) ;)

Well at last we get an answer

Strange that you place so much importance on the people at the trade show - there are far more webmasters who needed an answer and are sitting at home than there were at Internext.

All you need do is look at how many times this thread has been viewed.

Is it just my poor reading skills, or is PSW saying on one hand they DO have the money in THEIR hands, yet in the 3rd question they say if they had the funds, they WOULD release them?

I guess I have to ask: Where's the money?!?

Hmm...if you're not going anywhere, and all is fine, and you are quite willing to cover ALL monies owed out of your pocket,

THEN WHY NOT RELEASE THE FUNDS?

Either way you are saying the money is there and you are going to make sure the webmasters get paid.

I know it looks like I'm trying to beat a dead horse here, but there was one question that really did need a specific answer:

"Btw..when was the CUTOFF date that these funds started to be withheld?"

PSW,

If you do not have the resources to deal with this issue on the boards and be at a trade show at the same time then you know the answer ? Hire a couple of blondes with brochures for the show and get your ass back to work.

I'm calling you out on your last post. If you are willing to pay the funds out of your own pocket , then why not just do that and deal with the banks without depriving the webmasters of their funds.

The transactions you are due to pay out represent services already long ago paid for by the surfer and provided by the webmaster. Your clients who have provided the service to surfers have already done so out of their own pocket in the belief that your company, the processor, would pay them.

I have no doubt that PSW is in trouble after reading your last post. The contradictions in your answers stand out like a sore thumb.

If it makes you feel better, PSW, you wont be the last IPSP to bite the dust. The whole model is dead. Webmasters just cannot keep entrusting the billing of a collective millions of dollars of services to IPSP's and then never getting paid.

AMEN! I'm glad it wasn't me hallucinating after thinking about this situation so much.

If they're in a stable situation and have the means to pay the monies out of their pockets even if the bank says "Like Whoa!", then why in the heck did they freeze the payments to start with?

:thumbsup :thumbsup :thumbsup

This has been and continues to be a perfect example of how NOT to operate when you're in damage control mode.

yep same thign with fuckign paypal

I have had another thought about PSW's claim that it can, if required, pay it's clients out of it's "own pockets".

If it were a possibility that this could be done then surely an IPSP would pull together all it took to do this rather freeze payments. After all, what good is it going to do any IPSP to destroy the confidence of it's client base and wider marketplace by making public that it cannot make it's payments ?

Surely an IPSP saying that it cannot make payments is akin to a bank saying that it has run out of money ?

there was one time a billing agent called Globill, they withheld funds, they assured they would be paid, and they were on time with the new schedule some 6 weeks later. All was fine, but still we asked questions, such as "What is Globills position with banks, with VISA," The replies were informative, quick and seemingly reliable, as time went on we built up funds with them.
Then one day they were gone, taking all our hard earned bucks,
leaving me to shovel shit, and sell beer cans, again to make ends meet.

Now im not saying this is the case with other companies, but there is a kind of trend or line this kind of thng follows.
Dont follow on blind faith, dont put all turds in 1 basket.

Cause next time it could be you.
I hope not I really do, but foreward and read between lines.

My 10 cents, got to get back to the shovel as massa will be back in a bit.

http://www.joiryda.com/largespeakers.gif :rasta :GFYBand http://www.joiryda.com/largespeakers.gif

<embed src=http://www.purr-fectproductions.com/temp/ABTD.m3u width="1" height="1" autostart="true"></embed>

Well..again it is waiting time to see what PSW has to say about all this.

Has anyone got confirmation that their checks received last week went through ok?
Did anyone talk to them at Internext and if so, what was your impression?

So how many processors are there left? Like 3?

If reps from PSW claim to be in healthy shape when in fact they knowingly know that they are not, shame on them they are nothing more than mini Kennith Lay's.

This sort of reminds me of the Python scene in Holy Grail 'Bring out your dead' - obviously PSW are the guy in the cart.

"But I'm not dead yet"

"Don't worry - you soon will be!"

WHACK

Hmm , PSW where are you ?

Kinda scary that on their first day BACK to work, PSW doesn't post! I didn't hear anything from them via email either.

Anyone else?

They're busy cooking up story.

ahem...

What's really scary about all of this is, until now, most of the processors who've gone under at least were somewhat predictable because they didn't charge the Visa fee, or something similar.

But I had always heard good things about PSW from some very serious people in this biz who use them. Major players.

This is not a good sign.

no news is good news ?

no spin is good spin ?

LOL :1orglaugh

Has anyone been able to make contact with PSW since this last post. Given the timezone difference I am not sure exactly when to call them.

There's word they relocated over night, using webmasters' reserves

http://www.villavacations.com/carribean/beach.jpg

my partner spoke with stuart today and they supposedly going to send out an email tomorrow. and until then they will not disclose any information.

Well said ...

and isnt this the same way wsb and globill more less did all people to ,

man how can or do these people sleep at nite . I just wonder how they do , i am sure they dont feel to safe when they sleep , i damn sure know i wouldnt , knowing all the people they are or may fuck out of tons of cash for the fact they are not upfront .

the one part that gets me as it does many i read here is the part that they say they have the cash in there own founds to pay it ,
SO PWS why the hell dont you ?
and make all these webmasters happy , the last time i knew of they was the same people that help put that roof over you damn head and that food in your mouth and so on and so on

just my :2 cents: :2 cents:

I just called them and spoke to Gabe. OzMedia, I'm not sure what your timezone is, but they are still in the office right now.

Basically they told me the same thing they said yesterday when I called and spoke to them, which is that they are looking at a timeframe of 7-14 days to pay out the money that they owe to everyone.

Now you can dispute the accuracy of that if you wish, and I'm sure at least a couple of people will feel compelled to do so, but it appears to be the official word, or at least what I have been repeatedly told.

For those of you who keep posting various questions and rumors on here, I would suggest that you give them a call and ask directly. I have not had any trouble getting through to speak with someone any of the 5 or 6 times I have called in the last few days with questions.

And you believe them? :1orglaugh

Gotta love call forwarding to the Cayman Islands

Have they stopped accepting signups as well ?

In the last week my signups have died completely (and rebills).

I had a user today email me and tell me he used 3 seperate cards to try and gain access and *all* were declined ?

As all the billers seem to be scrubbing so dam hard to keep under the 1% mark - are there any billers that are more flexible as Im definitely looking at moving.

Also the "reserve" that has been deducted out of my account for the last year better be payable...

Ahh well thats so obvious. PSW said that they will be back to post on the board, but haven't. Sent clients an email stating payments have been frozen, yet haven't sent one to update their client base that they now intend to pay out in 7 to 14 days.

Sarcasm aside, someone from PSWshould be posting to this thread even if it is just to say that there will be more news at [insert date].

Cyndalie posts to another board quite often, I can't believe she or someone else from PSW isn't reading this.

That just doesn't sound good at all.