What is going on with Epoch?

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  • MegaPussy
    Confirmed User
    • Mar 2003
    • 243
    #1

    What is going on with Epoch?

    This isn't a bankruptcy thread, but in the past week or two we have seen all sorts of rollercoaster results from Epoch.

    Long stretches of dry spells with low/no sales, their financial reports going down 3-4 times a week for 12+ hours at a time (they're still down now) and dodgy rebill/cancel/refund numbers.

    So far Epoch has opened some nice doors into cross/upselling our members without worrying about handling the customer service on our end, but after seeing the last week or two I'm really considering going back to merchant accounts. At 18% you're basically taking on another partner in your business, you shouldn't be constantly wondering if that partner is even functioning properly. Anyone having similar problems?

    - Titus
    Tabloid Cash - Fresh New Concept!
    www.tabloidcash.com
    [email protected]
    Tags: None
    • Digipimp
      BP4L OT DL
      • Mar 2003
      • 13481
      #2
      I know that since OxCash switched to using them as the primary biller, I can't make a fucking sale for shit or even sell a fucking trial. When it was Jettis processing for them I was making a killing. Then overnight when they switched I have sold virtually nothing and my traffic has even increased.

      Oh yeah did I mention they're processing for meatholes.com

        Comment

        • MegaPussy
          Confirmed User
          • Mar 2003
          • 243
          #3
          Yeah in no way am I saying this has anything to do with their financial situation or any of the current rumor, but numbers are numbers, and frankly we know what our numbers should be with the # of members we have and the amount of traffic we're sending. This isn't a payment or competence issue at this point, it seems like something on the backend is not doing what it has to do.
          Tabloid Cash - Fresh New Concept!
          www.tabloidcash.com
          [email protected]

            Comment

            • gregtx
              Confirmed User
              • Jan 2002
              • 1929
              #4
              why not email or call Epoch??

              not sure the answer is found on a public board...


              our joins ect have been fine for the last week.. in fact we have yet to see a summer slow down...
              Processing Partners http://www.processingpartners.com

                Comment

                • MegaPussy
                  Confirmed User
                  • Mar 2003
                  • 243
                  #5
                  Oh we've talked at length with Epoch. I think it's more of a technical thing, their batching process, the codes, etc.

                  We have seen great numbers with the memberplus/approval/etc features Epoch has, it's the normal sales, conversion notification, and something of the underlying structure that has me a little concerned. If that makes any sense.

                  Sorry if I'm being a little unclear but I'd like to hear what other peoples' experiences have been lately. As I said this seems to be a recent thing, and is unrelated to any slowdown, which interestingly we haven't seen either this summer.
                  Tabloid Cash - Fresh New Concept!
                  www.tabloidcash.com
                  [email protected]

                    Comment

                    • Epoch
                      Confirmed User
                      • Jan 2002
                      • 193
                      #6
                      Originally posted by MegaPussy
                      Oh we've talked at length with Epoch. I think it's more of a technical thing, their batching process, the codes, etc.

                      We have seen great numbers with the memberplus/approval/etc features Epoch has, it's the normal sales, conversion notification, and something of the underlying structure that has me a little concerned. If that makes any sense.

                      Sorry if I'm being a little unclear but I'd like to hear what other peoples' experiences have been lately. As I said this seems to be a recent thing, and is unrelated to any slowdown, which interestingly we haven't seen either this summer.
                      I just ran some test joins on a couple of your sites. You have problems with your flex post interface.

                      Please call me asap.

                      Clay
                      EPOCH
                      (310) 827-5880

                        Comment

                        • genomega
                          Confirmed User
                          • Feb 2002
                          • 1190
                          #7
                          Originally posted by gregtx
                          why not email or call Epoch??

                          not sure the answer is found on a public board...


                          our joins ect have been fine for the last week.. in fact we have yet to see a summer slow down...
                          Still not sure?


                          No Jerk TGP
                          Gallery Monitor
                          MoneyBookers

                            Comment

                            • MegaPussy
                              Confirmed User
                              • Mar 2003
                              • 243
                              #8
                              Wow, okay thanks Clay. Calling as soon as I'm done chasing my programmer around the office with a hatchet.

                              - Titus
                              Tabloid Cash - Fresh New Concept!
                              www.tabloidcash.com
                              [email protected]

                                Comment

                                • gregtx
                                  Confirmed User
                                  • Jan 2002
                                  • 1929
                                  #9
                                  and everyone lived happily ever after
                                  Processing Partners http://www.processingpartners.com

                                    Comment

                                    • Pornkings
                                      Confirmed User
                                      • Oct 2002
                                      • 5334
                                      #10
                                      we are kicking ass with Epoch Our conversions have gotten better
                                      since we redid our join pages.

                                      Its a never ending battle you have to tweak things all the time.
                                      Pornkings.com

                                        Comment

                                        • socalcash
                                          Confirmed User
                                          • Apr 2003
                                          • 323
                                          #11
                                          Our #'s have not changed one bit and we use epoch full time!
                                          SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, then you may use a 624x80 instead of a 120x60.

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