playa

One thing about owning your own merchant account is the pleasure of dealing with chargebacks.

When i get a chargeback i submit documents to prove to them that the charge was legit, Then in 30 days i get the yeah or neah of the dispute. the few that i had i have gotten the money back,

now what i wanna know is when there is a chargeback do these third-party billers credit us the money if they win the dispute?

I think this is a very valid question, hopefully there not pocketing this money

Cassie

ask yourself this question and be honest with your own answer: if you were a processor processing hundreds of thousands of webmasters who have chargebacks, would you really give that money back to the webmaster(s) in which the charge back incurred or would you keep the money in your account due to the fact that you have not only incurred the loss (well now the gain of 19.95) of the initial charge but the fees associated with that charge back?

not saying its right but a processor would have more of a reason to keep that money then visa/mc/discover has for helping the customer with the charge back!

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AcidMax

Um....isnt that what their 14% is supposed to cover??

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seven

exactly

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Toy Rev
Rouge Web Design

Gator

Do the 3rd party processors even dispute chargebacks?

playa

you bet they do, dispute is so easy they just show all the documented transaction,

a chargeback to me means it wasn't them that made the charge and obviously it was stolen.

If the customer didn't like the content then they can ask for a refund

playa

don't forget we get a big chargeback fee

Cassie

do you really think you are "covered" all the time or can you believe that some cookies are taken out of the jar when youre not looking?

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psyko514

name me a third party processor that disputes chargebacks.

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BJ

ive won 95% of chargebacks since switching merchant accounts, and get 50% less of them for some reason.

psyko514

are you selling tangible goods? or website memberships? it's easy to win chargebacks against tangible goods.

you probably get less chargebacks because if your website is "puremeds.com", the charge shows up as "puremeds.com" on the bill, as opposed to "globocreditbill.com"

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BJ

I was more illustrating that their are shitty merchant account providers you should avoid. among other things, you must have is a positive full avs. zipocde matchs dont cut it... you need full avs regardless if its tangible goods or not. so id say half the time the merchants fuck themselves by not following the rules.

Also, its perfectly legal to collect debt against a customer even after they win the chargeback. they fuck you, you fuck their credit.

psyko514

By AVS, I'm assuming you mean address verification system, right? If you, you're 100% correct. A lote of IPSPs fail when it comes to proper address verification. Many fail even when it comes to proper CVV2 verification.

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BJ

yes I was. more peole should pick up the phone and call their merchant banks chargeback dept. Good banks will work with you and bring you in to full compliance. additionally all the info you need to know can be downloaded at either visa or mastercards website. cvv2, although not necessary, closes the deal.

I feel really good selling the debt to a collector as well. Teaches the consumers a valuable lesson

playa

I assumed they did,, so they don't challenge a chargeback

psyko514

it's not worth the time or effort.

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BJ

well, its much easier to refund than it is to prepare documentation disputing a chargeback. Customer calls saying they didnt authorize the charge... the easiest answer is ok, heres your refund. Otherwise, theres is probalby like 10 different chargeback variables, each requiring different documentation to dispute... even with pre-made forms it still takes 5x longer than it does to refund. So a 3rd party biller basically takes adavantage of their clients by forcing them to accept the fees and refunds. their still taking 13% or whatver. so if you process 200k, and less subtract normal processing and discount rates so they, in reality are taking 7-8%. Well if you process 200k a month thats 16k you piss away. You can hire a call center to do the exact same role and handle the exact volume of calls and requests you would have processing at that level for 600-1000 per month.

so, you pocket an extra 15k by not being stupid