Rackshack is on Fire

**foolio** · 06-03-2003, 12:53 AM

Originally posted by manilaheat
- From Rackshack:

At just after 7 PM CST, a major transformer in the Rackshack data center parking lot exploded. At this time, it is still on fire.

We have implemented our emergency response plans.

Our backup generators are working as designed and a fuel truck has been dispatched.

We are also bringing in 2 truck mounted generators as additional backup due to teh length of time we anticipate running on generator.

LIMITED staff is working in the building at this time as a precaution.

HOWEVER, our full management and administrative staff has been dispached to the facility.

Please bear with us if you have reboot or restore tickets pending, we will get to them as fast as possible given the limited in building staff.

Just to put the magnitude of this in perspective, we currently have 8 fire trucks, 6 vpolice cars, and two ambulances on our property and in the roadway ... this in addition to several news helicopters.

Thanks for your patience.

LOL, and they send out an email during the fire? Now THAT is customer service!

And the peep that have to stay in the building and work better be getting overtime AND hazzard pay!

lol

KC · 06-03-2003, 12:54 AM

damn.. what's the address? I'll bring the mashmellows..

seriously though, that sucks ass

**quiet** · 06-03-2003, 12:54 AM

wow.

**manilaheat** · 06-03-2003, 12:59 AM

Originally posted by foolio

LOL, and they send out an email during the fire? Now THAT is customer service!

And the peep that have to stay in the building and work better be getting overtime AND hazzard pay!

lol

I hope that guy is getting hazard pay, fuck.. Running into a burning building to reboot some fuckers server ...

**gofuckyourself** · 06-03-2003, 01:00 AM

**foolio** · 06-03-2003, 01:01 AM

Originally posted by gofuckyourself

LOL!!!!!!!!!!!!!

**manilaheat** · 06-03-2003, 01:05 AM

good one

**Moose** · 06-03-2003, 01:06 AM

strange

2 datacenters in one week catch on fire.

what is the odds.

**foolio** · 06-03-2003, 01:07 AM

Originally posted by manilaheat
good one

I wonder if he was saving that pic for this moment...

wait- where was he when the fire started??

hmmmm.....

**Machete_** · 06-03-2003, 01:08 AM

THAT is dedicated customer service

**gofuckyourself** · 06-03-2003, 01:09 AM

**Gutterboy** · 06-03-2003, 01:11 AM

Originally posted by gofuckyourself

**Gutterboy** · 06-03-2003, 01:11 AM

But damn, that sucks.

**telcohost** · 06-03-2003, 01:13 AM

Originally posted by ebus_dk
THAT is dedicated customer service

too funny !

**slavdogg** · 06-03-2003, 01:16 AM

Originally posted by Moose
strange

2 datacenters in one week catch on fire.

what is the odds.

what was the other one ?

**foolio** · 06-03-2003, 01:18 AM

Originally posted by slavdogg

what was the other one ?

it has not hit the news yet - their customer service took the fuck off when the fire started.

**funkmaster** · 06-03-2003, 01:19 AM

Originally posted by slavdogg

what was the other one ?

candidhosting.com -> they are on fire 365 days a year !!

**billie** · 06-03-2003, 01:20 AM

Thanks, I'm working way too late, but that Trailer pic cracked me up. I feel my second wind now.

**Moose** · 06-03-2003, 01:24 AM

Originally posted by slavdogg

what was the other one ?

At 10:20 am this morning, we had a component failure in the UPS at our Site B co-location facility in Parsippany, NJ. We had no warning of this failure, and we are currently investigating the cause. This failure triggered the fire alarms and the fire suppression system, and caused the UPS unit to drop all power to Site B. In addition, because this failure caused the fire alarms to be set off, the entire building had to be evacuated while the fire department investigated. NAC personnel worked with the fire department to ensure the building environment was safe to re-enter.

Some of the core switching equipment in Parsippany was affected by this UPS failure and power outage and had to be moved to a backup power system. At approximately 12:00pm the fire department allowed all personnel to re-enter the building.

The power failure did not affect any customers located at our Newark, NJ site or any services in any other states.

We are currently assessing any on-going issues, but most services have been restored. We will post an additional update as more information becomes available.

If you have any questions please feel free to call us.

http://www.nac.net/Announcements.asp?Action=View&ID=22

**Moose** · 06-03-2003, 01:25 AM

Originally posted by funkmaster

candidhosting.com -> they are on fire 365 days a year !!

I know Travis is a flamer, but didnt know it was public

EDIT:
travis is cool ass mofo

**foolio** · 06-03-2003, 01:27 AM

Originally posted by Moose
Parsippany, NJ.

lol, nice location

**Carrie** · 06-03-2003, 02:33 AM

That's too fucking strange. Bob Marshall was supposed to have a little radio show today over the net (like our adult radio shows) to make a huge announcement. Wonder if he'll still do that?

**The Click** · 06-03-2003, 02:48 AM

ya sorry about the fire, i will stop getting my gallery posted on the hun

**NoCarrier** · 06-03-2003, 02:52 AM

Rackshack's noc : "Shit.. I think I forgot to turn off the computers, be right back.."

**Shoplifter** · 06-03-2003, 02:58 AM

Originally posted by foolio

LOL, and they send out an email during the fire? Now THAT is customer service!

And the peep that have to stay in the building and work better be getting overtime AND hazzard pay!

lol

My rackshack sites are all still up.....

Compare and contrast this level of service with other recent notable outages.

**Groove** · 06-03-2003, 03:17 AM

Here's more details from the RS forums:

http://forum.rackshack.net/showthrea...5&pagenumber=1

Seems like they're handling the crisis very professionally

**Hazchem** · 06-03-2003, 03:25 AM

lmao u guys r nutz

**Paul Markham** · 06-03-2003, 03:30 AM

Originally posted by Shoplifter

My rackshack sites are all still up.....

Compare and contrast this level of service with other recent notable outages.

**OzKaNoz** · 06-03-2003, 04:40 AM

Originally posted by The Click
ya sorry about the fire, i will stop getting my gallery posted on the hun

Lol, I was thinking the same thing.

Oz

**Wilbo** · 06-03-2003, 04:45 AM

Originally posted by Shoplifter

My rackshack sites are all still up.....

Compare and contrast this level of service with other recent notable outages.

All 3 of my servers there are cranking also.....

**strobi** · 06-03-2003, 05:10 AM

too funny!!!

**keyDet79** · 06-03-2003, 05:29 AM

Originally posted by Moose
strange

2 datacenters in one week catch on fire.

what is the odds.

Publicity stunt if you ask me. They are pretty big, maybe some piece of hardware melted, computers don't explode.

**Groove** · 06-03-2003, 05:31 AM

Originally posted by keyDet79
computers don't explode.

Transformers can.

**machineg** · 06-03-2003, 05:36 AM

Originally posted by keyDet79

Publicity stunt if you ask me. They are pretty big, maybe some piece of hardware melted, computers don't explode.

Re read the FIRST sentance in this thread .

**manuelk** · 06-03-2003, 05:41 AM

Originally posted by keyDet79

Publicity stunt if you ask me. They are pretty big, maybe some piece of hardware melted, computers don't explode.

check their board.. they posted pics of the fire etc

**bagel** · 06-03-2003, 06:02 AM

Originally posted by keyDet79

Publicity stunt if you ask me. They are pretty big, maybe some piece of hardware melted, computers don't explode.

doubt they are going to do much business today.

Rackshack is on Fire

Rackshack is on Fire

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