WTF is verotel doing

[uptowno]

any body use verotel wtf is this shit them clowns about to loose every webmaster they have.

what kind of shit is this im switching right now

On June 2nd Verotel created two special invoices. Please read the text below for a full explanation of the reasons:

RECONCILIATION US CHECK TRANSACTIONS
Since the launch of Verotel, back in 1998, Verotel offers Verotel US Check transactions. For these transactions, a 'live' authorization cannot be obtained. US Banks are simply not connected to provide bank-balance information in real-time. Therefore, these transactions are directly pre-approved after an extensive internal fraud check and then posted batch-wise (once per day) to the thousands of banks in the United States.

Verotel has two different 'returns':

credit / refund = this takes place when your customer is not happy with the content or didn't authorize the transaction (fraud). He/she calls our 24x7 support center and we refund the transaction amount.
bounce = this takes place when your customer does not have enough funds in their bank account.
In March 2001, Verotel started to use new software to process Verotel US Check transactions. Due to an error in this software two mistakes were made:
Transactions that were pre-approved could have been directly invoiced. As you know, Verotel pays invoices on time, two weeks after the transaction period. However, a transaction that was pre-approved and invoiced, could later also be bounced or credited.
Because the software did not record the second transaction (the bounced transaction) after March 2001, Verotel has paid out funds that were supposed to be subsequently deducted from your account. Verotel has not debited your account for these bounces that have taken place.


Some debit-transactions were not recorded in the sales overview in the Verotel Control Center. Transactions that were pre-approved could have been credited (reversed) before they were invoiced (and thus paid to you). A credit transaction was subtracted from the balance due, but the original transaction was never taken into account resulting in a negative charge.
In these situations, Verotel has to pay out the amount of the original debit transaction(s).

RECONCILIATION DD EU TRANSACTIONS
The first three months of 2003, Verotel didn't pay you the Direct Debit EU transactions, due to the fact that no authorization (offline or online) for German and Dutch checking accounts could take place.

Verotel has now verified and reconciled all applicable transactions.

In these situations, Verotel has to pay out the amount of the original (DDEU) debit transaction(s) for the first three months of 2003.

RECONCILIATION AND IMPLEMENTATION VEROTEL 1-900 EU TRANSACTIONS Since August 2002 Verotel has experimented with the Verotel 1-900 EU Transactions. Due to a lack of interest by our customers, the Verotel 1-900 EU was never popular. However, in the last few months we have seen an increase in these transactions. That's why Verotel will pay out all transactions between August 2002 and March 21st 2003. Starting the invoice of June 16th, these transactions will normally be paid every week, with a twelve-week lag period.

SPECIAL INVOICE 28XXXX Special invoice 28XXXX has the following transaction information:

all previously invoiced Verotel US Check transactions, in the period of 01/01/2001 to 05/09/2003.
all previously invoiced Verotel DDEU transactions, in the period of 01/01/2001 to 05/09/2003.
all previously invoiced linker commissions related to Verotel US Check and Verotel DDEU Transactions that took place in the period of 01/01/2001 to 05/09/2003.
all previously invoiced Reseller Income from Verotel US Check and Verotel DDEU transactions that took place in the period of 01/01/2001 to 05/09/2003.
minus all previously paid commissions to your resellers, if these transactions were related to Verotel US Check and Verotel DDEU Service and if they took place in the period of 01/01/2001 to 05/09/2003.
Please note that the applicable invoice information can be found in the Verotel Control Center for all invoices with invoice dates 02/01/2001 to 05/26/2003.
SPECIAL INVOICE 29XXXX

all approved and processed Verotel US Check transactions, in the period of 01/01/2001 to 05/09/2003.
all approved and processed Verotel DDEU transactions, in the period of 01/01/2001 to 05/09/2003 (including the first three months of 2003).
All approved and processed Verotel 1-900 Europe transactions, in the period of 08/01/2001 to 03/21/2003.
your linker commission (if applicable) related to Verotel US Check and Verotel DDEU transactions that took place in the period of 01/01/2001 to 05/09/2003.
your reseller commission (if applicable) related to Verotel US Check and Verotel DDEU tranactions take took place in the period of 01/01/2001 to 05/09/2003.
minus the real amount of paid commissions to your resellers, if these transactions were related to Verotel US Check and Verotel DDEU Service and if they took place in the period of 01/01/2001 to 05/09/2003.
THE BALANCE
If the balance of the invoice with number 28XXXX and 29XXXX is positive, the amount will be added to your payment of June 2nd 2003.

If the balance of these two invoices is negative, and there are enough funds in your payment of June 2nd 2003, we will automatically deduct the amount from this payment.

If the balance of these two invoices is negative, and there are not enough funds in your payment of June 2nd 2003, we will try to deduct it from your June 2nd payment, as well from your June 9th payment. If we are unsuccessful in that, we will notify you with ways you can repay the amount.

We apologize for the confusion this reconciliation may have caused. If you have any specific questions or

[tony286]

Boy I am glad I have ibill lol.

[NetRodent]

Too much to read... Basically, they paid out on invalid check transactions and now want the money back?