Ibill- Why the bad rep ??

or may be they are UnReal

LOL - you are blind.

Ibill sucks ass. Look at all of the crap they have caused and their shitty customer service, downtime, and staff turnover. They will fail, just like WSB. I give them 1 year nefore Intercept say "No more". It looks like Igallery all over again. Go public & get out of adult internet.

p.s. Have you gotten your WEB900 money?

Z

Epoch cares thats all that it comes down to.

When there arises a problem my rep calls me i dont even have to pickup the phone. When i was getting setup he called me 5 times a day and was so helpful it was annoying. When i speak with support they sit patiently on the line and tend to my needs large or small.

I send emails to support i have a reply within a few hours max. When i need somthing i know i can call and speak to a person and not a monkey. This is great i dont have to demand to speak with a supervisor when i cant get answers because everyone knows their job.

Most importantly Epoch has much lower rates and offers far superior service.
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With shitbill i could write a book and im still wating now over 3 months later for my sales rep to return my phone calls. They stole the $750 Visa fee from my rebills even after i refused on paper and by phone.

They got me for that Visa fee twice and it took them 2 months to fix the accounting error. They seem to have a quite a few accounting errors up till last month all because that extra fee they refunded was deducated again. So we went in a circle for 2 months adding and removing funds due to their poor accounting.

Basically as i see it they purposly fucked up so they could get some interest on those accounts which were double billed. I dont think it will be the last time either they are in need of rasing some quick cash and mistakes you dont catch would be in their favor. While the CMI is down god knows what they are doing maybe some serious auditing looking at where they can steal a few million from rebills.

Better make sure to save your rebill stats each week and not depend on that CMI to keep track of what you are owed.

I was told to go with Epoch or CCbill from the start and now i kick myself for not taking that advice because i to figured shitbill was king.

I'll tell you why Ibill is still growing. We use them for "real" products (dvds and tapes). Since PayPal exited adult, they are the *only* cc biller of any size that lets you sell actual products.

This fact alone will keep Ibill solvent until at least the end of this decade - they have a virtual monopoly on that business, and my guess is the chargebacks are lower too.

That may not be the case, because its quite easy to get your own merchant account if you have good credit and with products that you can deliver and obtain a return receipt for. We got ours in 7 days and use it to deliver CDs and DVD of content. Then most billing companies will do the scrub for you at a much lower % than the 15% or so that Ibill charge.

Cindy xx

Actually, we sell products and memberships through Netbilling. THier system kicks Ibills ass in features and flexibility and the company actually cares about their clients. They also charge alot less than IBill.

Z

They flat ass lied and told me that wires had been sent and never did.
If shit like that isn't enough for a bad rep, then what is.

noob

We stopped processing with IBill back in July of last year when the whole worldcom thing hit the fan. However, that isn't what made me lose confidence in them, rather it was how they handled the whole fiasco. We noticed we didn't receive our wire and had to contact them to find out why. No post to their website explaining the problem, no e-mail to their sponsored merchants, no effort to let people know they were not going to get paid, yet they continued to process the 1900 transactions allowing access to users all the while knowing we weren't going to get paid for those transactions. We were told this would all be cleared up by November of last year and we would be paid, as I am sure many of you were told....yet here it is June and still we haven't received our money, 1/3 of which IBill declares on our statement that they have collected on.

-joe

z,

Thanks for the plug. We do process for thousands of product web sites, both mainstrewam and adult . We offer a free shopping cart system as well.

Mitch

The main concern about Ibill IMHO is that you can never really be sure what is going wrong. The biggest problem I had faced with them was the November 2001 issue where a lot of users and rebills just disappeared from the CMI. I use a pincode system, and from time to time I still find users who signed up before November 2001 in my logs who are no where to be found in the CMI.

Another sweet issue was that last year they changed the way their system is polled externally to determine if users are expired without telling anyone. I am still tracking expired acounts down from that one.

At this point I have used pretty well every processor there has been...And despite some serious gaffes I can still recommend Ibill in comparison to other billers. Ibill can do better, but they generally don't have any fundamental bad surprises that we see on a weekly basis these days.

One criticism I have of the billing industry in general these days is there is no consistancy of product. Some scrub too hard, some not enough. Because of this it becomes nearly impossible to depend on only a single processor, and this makes it impossible to use any single processor's affiliate programs. These days you have to have MPA2 or the like, and multiple processors.

As well I am finding a few sites that use certain asian processors to have an outrageous competitive advantage over us, their scrub seems to be considerably more generous and they are stealing affiliates.

why the hell not? visa doesn't want to give up all the chargeback fees they're bringing in from us?

you are probably correct in your assumption


Cindy xx

It is always best to not keep all your eggs in one basket... You are absolutely right about that

Originally posted by RocHard
Contact me privately and I'll tell you myself why IBill sucks.
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"...and when you're done contacting RocHard you can contact me and I'll do the same" - FM
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FM, can you please give us a little info as to why you don't like iBill, or better yet, who do you use that you like? Thanks.