Business Paxum: external verification, stricter KYC, refusing my valid ID? - GoFuckYourself.com

rowan · 09-24-2023, 09:30 PM

My driver's licence expired recently. Paxum gave me 5 days notice that I needed to re-verify. I did the verification process (which is now via an external AI "take a selfie" site) twice and after some confusing replies they've come back and said that my driver's licence is not an acceptable form of ID. This is despite them accepting it on two prior occasions. It's a valid government issued ID that is possessed by hundreds of thousands of people in my state.

Anyone else having problems with Paxum rejecting an ID that was previously accepted?

Does RuthB still work for them? She's been idle on this board for 3+ months

Okaro · 09-25-2023, 02:25 AM

A few months back, I have a similar problem. They need a residence proof, and don't take the ofificial ID of my country, because they don't want to be same as de proof of ID.

They want to be two differentes documents.

It was hell, I had to make a new passport only for paxum, because with other documents that they said could be valid, they always threw them back...

They suppport mail was not helpfull, always same response, like a fucking robot...

Klen · 09-25-2023, 02:36 AM

Well , driver ID is not really real ID, so strange how they accepted it before. Only personal ID and passport are considered real ID's.

Okaro · 09-25-2023, 02:45 AM

A few months back, I have a similar problem. They need a residence proof, and don't take the ofificial ID of my country, because they don't want to be same as de proof of ID.

They want to be two differentes documents.

It was hell, I had to make a new passport only for paxum, because with other documents that they said could be valid, they always threw them back...

They suppport mail was not helpfull, always same response, like a fucking robot...

trevesty · 09-25-2023, 02:48 AM

Quote:

Originally Posted by Klen

Well , driver ID is not really real ID, so strange how they accepted it before. Only personal ID and passport are considered real ID's.

Not in the US or Australia. In both countries, a DL is very much a valid form of ID and in many cases, the only form people have.

rowan · 09-25-2023, 03:02 AM

Quote:

Originally Posted by Okaro

It was hell, I had to make a new passport only for paxum, because with other documents that they said could be valid, they always threw them back...

They suppport mail was not helpfull, always same response, like a fucking robot...

Damn, that looks like the situation I'm in right now. I have asked for more suggestions on acceptable documents, but so far the only one is a passport - which I do not have, and will have to apply for.

It was a pain in the ass to upload photos of my ID (usually took 2 or 3 tries) but surely they should have warned us well in advance that their KYC requirements were now so much more strict.

It will take me at least 6 weeks to get a passport. Paxum gave me 5 days notice of the expiring ID, then took a week to tell me that they would not accept my new licence.

Quote:

Originally Posted by Klen

Well , driver ID is not really real ID, so strange how they accepted it before. Only personal ID and passport are considered real ID's.

It's a primary ID here in Australia. You can usually open a bank account with a driver's licence plus a utility bill to prove your address.

Klen · 09-25-2023, 03:27 AM

Quote:

Originally Posted by trevesty

Not in the US or Australia. In both countries, a DL is very much a valid form of ID and in many cases, the only form people have.

Well, paxum is not based in AU or US unfortunately. In my country it's even mandatory to have personal ID, you cant just have driver ID.

rowan · 09-25-2023, 03:43 AM

Quote:

Originally Posted by Klen

Well, paxum is not based in AU or US unfortunately. In my country it's even mandatory to have personal ID, you cant just have driver ID.

Right, but Paxum considered my ID & utility bill acceptable for the past 6 years, including right up to the day it expired. If there was suddenly some major issue with using an Australian driver's licence as ID then I would have been going through this much earlier.

Klen · 09-25-2023, 03:49 AM

Quote:

Originally Posted by rowan

Right, but Paxum considered my ID & utility bill acceptable for the past 6 years, including right up to the day it expired. If there was suddenly some major issue with using an Australian driver's licence as ID then I would have been going through this much earlier.

It is probably because KYC laws getting stricter.

Marshal · 09-25-2023, 03:56 AM

Quote:

Originally Posted by Klen

Well, paxum is not based in AU or US unfortunately. In my country it's even mandatory to have personal ID, you cant just have driver ID.

A driver's license in your country is a valid form of identification (unless somebody asks for an ID number) since it contains a photo and is issued by the same authority as a personal ID. Yet it cannot be used in nearby countries even though a personal ID could.

Regional state-issued driver's license in the USA and Australia (and some other countries) is typically the only means of identifying a person. In the USA, an SSN card could be an alternative (this could be an issue elsewhere since it doesn't contain all the elements needed). You cannot use your social insurance number (SIN) card as an ID in Canada.

Usually, a document has to meet the following requirements to be considered an ID in most countries:
- to be valid,
- to include your name,
- to include date of birth,
- to include a photo,
- to include a signature,
- to be issued by a federal, provincial, territorial or state government authority or the equivalent abroad.

That usually means a passport, a personal ID and/or a driver's license.

If any of those elements is not met, that ID is usually not considered a valid way to identify a person.

In Dominica, Canada and Romania, all 3 documents could be used interchangeably for identifying within the country. For international identification, it's a standard norm that a passport is required (excluding within the EU, where a personal ID is acceptable).

Whatever their KYC policy is, that only means that Paxum should update their pages if they don't allow a specific document to be used (like anything other than a passport) or if they need more documents. Usually, the best thing is to provide them with a bill under your name, which is used as proof of address.

But Klen, you are right on point - those are usually two different documents that are not interchangeable in some countries. And yes, Paxum should update its KYC policy if there are any changes. Unless Paxum does not want any clients, they should take a different approach and be proactive by educating their support and their users.

INever · 10-06-2023, 08:44 PM

Quote:

Originally Posted by rowan

...plus a utility bill to prove your address.

Which is racist against those who have sugar mommies or live in hotels.

brassmonkey · 10-06-2023, 11:50 PM

maple nightmares...

jamezon · 10-07-2023, 01:46 AM

gosh guys, there are excellent photoshop templates out there to solve those problems

pornmasta · 10-07-2023, 02:40 AM

Thank your governments.
It's for your safety they say

Klen · 10-07-2023, 11:44 AM

Quote:

Originally Posted by jamezon

gosh guys, there are excellent photoshop templates out there to solve those problems

Or you can just use AI generator

femdomdestiny · 10-07-2023, 05:01 PM

so what exactly are they looking for now, what kind of damn documents for a private account?

wankawonk · 10-07-2023, 06:53 PM

i'm not tryiing to bash paxum, they've been a reliable and consistent asset in the industry for ages, but...

literally every company I work with has other payout options, and they're all way less of a pain in the ass.

brassmonkey · 10-07-2023, 08:56 PM

Quote:

Originally Posted by Klen

Or you can just use AI generator

you can buy them cheap... with the state holo

rowan · 10-19-2023, 03:05 PM

Paxum have now accepted the ID after manual review, despite having previously said they had manually reviewed the ID and it was not acceptable

NALEM · 10-19-2023, 03:15 PM

Quote:

Originally Posted by trevesty

Not in the US or Australia. In both countries, a DL is very much a valid form of ID and in many cases, the only form people have.

Absolutely this ^^^^

rowan · 11-23-2023, 10:29 PM

Enforcing of Paxum app means I have to go through the verification process again, and once more, it has been rejected.

Now I have to wait a few weeks for Ruth to reply and kick someone into gear.

rowan · 02-16-2024, 10:30 PM

At this point I've been waiting for a reply from Ruth for 2 months.

Support has been in contact but it's a very slow process. It took them 6 weeks to come back with "how about you try this" and now they've closed the ticket.

Pretty pissed off with Paxum, and Ruth, right now.

Holy Damage · 02-17-2024, 08:48 AM

Time to move

09-24-2023, 09:30 PM	#1
rowan Too lazy to set a custom title Join Date: Mar 2002 Location: Australia Posts: 17,373	Paxum: external verification, stricter KYC, refusing my valid ID? My driver's licence expired recently. Paxum gave me 5 days notice that I needed to re-verify. I did the verification process (which is now via an external AI "take a selfie" site) twice and after some confusing replies they've come back and said that my driver's licence is not an acceptable form of ID. This is despite them accepting it on two prior occasions. It's a valid government issued ID that is possessed by hundreds of thousands of people in my state. Anyone else having problems with Paxum rejecting an ID that was previously accepted? Does RuthB still work for them? She's been idle on this board for 3+ months

09-25-2023, 02:36 AM	#3
Klen Industry Role: Join Date: Aug 2006 Location: Little Vienna Posts: 32,234	Well , driver ID is not really real ID, so strange how they accepted it before. Only personal ID and passport are considered real ID's. __________________ For GFY administration inquiries- email info at gfy.com or send PM. For advertising inquiries - email marketing at gfy.com Inquiries which are not related to administration or advertising on GFY wont be processed.

10-06-2023, 11:50 PM	#12
brassmonkey Pay It Forward Industry Role: Join Date: Sep 2005 Location: Yo Mama House Posts: 75,394	maple nightmares... __________________ EMAIL ==>[email protected] ==> #NOBIDEN2024 TRUMP 2024!!! \| END DACA!!!! \| HCR2060 <= ILLEGAL ALIENS!!!!...👮 => TRUMPS PAYDAY!!!!... - Support The Laken Riley Act!!! - Trump Nobel Prize...

10-07-2023, 05:01 PM	#16
femdomdestiny Confirmed User Industry Role: Join Date: Apr 2007 Posts: 5,104	so what exactly are they looking for now, what kind of damn documents for a private account? __________________ Femdom Destiny -------------------------------------------- ICQ: 463-630-426 email: webmaster(at)femdomdestiny.com

09-25-2023, 02:25 AM	#2
Okaro Confirmed User Industry Role: Join Date: Jan 2020 Location: Spain Posts: 16	A few months back, I have a similar problem. They need a residence proof, and don't take the ofificial ID of my country, because they don't want to be same as de proof of ID. They want to be two differentes documents. It was hell, I had to make a new passport only for paxum, because with other documents that they said could be valid, they always threw them back... They suppport mail was not helpfull, always same response, like a fucking robot...

09-25-2023, 02:45 AM	#4
Okaro Confirmed User Industry Role: Join Date: Jan 2020 Location: Spain Posts: 16	A few months back, I have a similar problem. They need a residence proof, and don't take the ofificial ID of my country, because they don't want to be same as de proof of ID. They want to be two differentes documents. It was hell, I had to make a new passport only for paxum, because with other documents that they said could be valid, they always threw them back... They suppport mail was not helpfull, always same response, like a fucking robot...

10-07-2023, 01:46 AM	#13
jamezon Confirmed User Industry Role: Join Date: Apr 2019 Posts: 116	gosh guys, there are excellent photoshop templates out there to solve those problems

10-07-2023, 02:40 AM	#14
pornmasta Too lazy to set a custom title Join Date: Jun 2006 Posts: 17,561	Thank your governments. It's for your safety they say

10-07-2023, 06:53 PM	#17
wankawonk Confirmed User Industry Role: Join Date: Aug 2015 Posts: 999	i'm not tryiing to bash paxum, they've been a reliable and consistent asset in the industry for ages, but... literally every company I work with has other payout options, and they're all way less of a pain in the ass.

10-19-2023, 03:05 PM	#19
rowan Too lazy to set a custom title Join Date: Mar 2002 Location: Australia Posts: 17,373	Paxum have now accepted the ID after manual review, despite having previously said they had manually reviewed the ID and it was not acceptable

11-23-2023, 10:29 PM	#21
rowan Too lazy to set a custom title Join Date: Mar 2002 Location: Australia Posts: 17,373	Enforcing of Paxum app means I have to go through the verification process again, and once more, it has been rejected. Now I have to wait a few weeks for Ruth to reply and kick someone into gear.

02-16-2024, 10:30 PM	#22
rowan Too lazy to set a custom title Join Date: Mar 2002 Location: Australia Posts: 17,373	At this point I've been waiting for a reply from Ruth for 2 months. Support has been in contact but it's a very slow process. It took them 6 weeks to come back with "how about you try this" and now they've closed the ticket. Pretty pissed off with Paxum, and Ruth, right now.

02-17-2024, 08:48 AM	#23
Holy Damage Confirmed User Industry Role: Join Date: Oct 2013 Location: Between the legs Posts: 972	Time to move