Hello!
Is anyone having issues with paxum this august (after they updated their UI, not sure if that has to do something with it)?
I have two.
1: One of my transactions has simply disappeared and they have been feeding me with some "we are waiting for confirmation" for three weeks now.
2: Two of my EUR EFT transactions have been charged some hefty fee (around 10% of the original amount) despite being performed in EUR to a bank that does not charge for incoming EUR payments.
After contacting the beneficiary bank it turned out that the charge came from an intermediate bank. When I contacted paxum support they came back with "We cannot control the route of the payment" which sounds like bs and something very unprofessional for a financial institution to say.
This had never happened before and it looks like they clearly changed something on their end.
Am I the only one experiencing issues lately or is somebody else suffering as well?
Is anyone having issues with paxum this august (after they updated their UI, not sure if that has to do something with it)?
I have two.
1: One of my transactions has simply disappeared and they have been feeding me with some "we are waiting for confirmation" for three weeks now.
2: Two of my EUR EFT transactions have been charged some hefty fee (around 10% of the original amount) despite being performed in EUR to a bank that does not charge for incoming EUR payments.
After contacting the beneficiary bank it turned out that the charge came from an intermediate bank. When I contacted paxum support they came back with "We cannot control the route of the payment" which sounds like bs and something very unprofessional for a financial institution to say.
This had never happened before and it looks like they clearly changed something on their end.
Am I the only one experiencing issues lately or is somebody else suffering as well?
Contact: 
Comment