Paxum doesn't give money

**zijlstravideo** · 06-25-2020, 01:21 AM

There's someone working at Paxum that is also a user here on GFY, she might be able to help out. She often responds to other Paxum related topics, so try searching for some older Paxum topics at GFY.

**zijlstravideo** · 06-25-2020, 01:23 AM

https://gfy.com/members/ruthb/

**Biggie Smalls Web Writing** · 06-25-2020, 01:37 AM

Originally posted by zijlstravideo

https://gfy.com/members/ruthb/

Yup, Ruth might be able to help

**CaptainHowdy** · 06-25-2020, 02:45 AM

Originally posted by zijlstravideo

https://gfy.com/members/ruthb/

There you go . . .

**j3rkules** · 06-25-2020, 03:57 AM

You need to contact Ruth.

**SekobA** · 06-25-2020, 10:20 AM

You have to provide the requested document to solve the problem

**RuthB** · 06-25-2020, 10:30 AM

Originally posted by ArtStudioDesign

Hi all!
For about a week Paxum doesn't give money back from a personal account. The status is Limited because of the address confirmation request. My ID with registration and utility bill they didn't confirm. The account has more than 3 years old and has never had any problems. Support doesn't help to solve the situation. They only said to send documents using the form so I did everything they said: gave my utility bills and ID.
Can you help me, please? Maybe someone had similar problems and resolved them? I would like to get money back.
Thank you!

From time to time our verification/compliance department does request additional documentation for KYC purposes. I'd be happy to check into this for you. Please feel free to pop me an email or post a ticket ID. Thanks

**CaptainHowdy** · 06-25-2020, 10:59 AM

I too asked Paxum for money but they said I had to work for it ;/ . . .

**AleXRated** · 06-25-2020, 08:25 PM

Originally posted by RuthB

From time to time our verification/compliance department does request additional documentation for KYC purposes. I'd be happy to check into this for you. Please feel free to pop me an email or post a ticket ID. Thanks

Hello, Ruth, please take a look at 947158 as well, it's like 10 days passed, and things are still the same

**adultchatpay** · 06-26-2020, 04:41 AM

Ruth to the rescue! Support ticket is somewhat slow.

**ArtStudioDesign** · 06-30-2020, 12:08 AM

Originally posted by RuthB

From time to time our verification/compliance department does request additional documentation for KYC purposes. I'd be happy to check into this for you. Please feel free to pop me an email or post a ticket ID. Thanks

My ticket ID 951307.
I don’t like the way the support service works and the fact that my funds can be blocked at any time. Paxum has not given me my money for more than week. I want to close my account and get my money. I sent all the necessary documents. The account is more than 3 years old and all this time I followed all the rules. I sent a scan of two passports, a driver’s license, a military ID, a utility bill. If this is not enough for KYC, then I have no desire to cooperate with you. Just give back my money that you blocked, they are not yours and I will gladly stop working with you.

**brassmonkey** · 06-30-2020, 10:46 PM

you should just be able to get your money. if the company has fraud protection there is no bs. why are u a holes still using them??

**Biggie Smalls Web Writing** · 07-01-2020, 12:09 AM

They always give money eventually

**Royal Cash** · 07-09-2020, 07:04 AM

Originally posted by RuthB

From time to time our verification/compliance department does request additional documentation for KYC purposes. I'd be happy to check into this for you. Please feel free to pop me an email or post a ticket ID. Thanks

similar situation..
Please help with Ticket # 962064 and Ticket # 965578

Thanks

Paxum doesn't give money

Paxum doesn't give money

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