AmeriNOC customer support now sucks? - GoFuckYourself.com - Adult Webmaster Forum

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TheSquealer

Mayor of Thneedville

Join Date: Oct 2004

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#16

08-18-2019, 01:35 PM

HAHA!

They began to suck over 10 years ago. They were in the beginning, one of the best hosting companies in the biz.

Webair? Another bunch of terminal fucking idiots that caused us 100X more problems than they ever solved.

.
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j3rkules

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#17

08-18-2019, 03:06 PM

M3server is solid as well.

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Axeman

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#18

08-18-2019, 03:43 PM

Vacares and MojoHost for the win.

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brassmonkey

Pay It Forward

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#19

08-18-2019, 04:15 PM

Originally posted by j3rkules

M3server is solid as well.

yeah and none of them say it.

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King Mark

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#20

08-18-2019, 06:06 PM

Brass, you throwing salt bro? Lol
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brassmonkey

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#21

08-18-2019, 06:21 PM

Originally posted by Dead Eye

Brass, you throwing salt bro? Lol

that e.t. is fryin yo mind!

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247mg

Yellowplum / 247mg

Join Date: Feb 2008

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#22

08-19-2019, 12:24 AM

Originally posted by Mr. Deltoid

I'm hosting with AmeriNOC and, overall, it's fine. I've been there for approximately 7 years.

The support from one particular individual sucks, however. They're refusing to diagnose something fairly simple, something that would have been diagnosed a few years ago without hesitation, and this person also has an attitude problem. Does anyone know if Mike or Chris Eastman are still there? I've been a customer for about 7 years and their point-person is eminently unhelpful.

Can someone recommend a contact? I'm being told that, in order to resolve an issue as basic as this, I'd need to switch plans or pay $125/hour for technical support. This is pretty ridiculous. I'm installing a script which is crashing my site -- I simply need to determine which file is responsible (and any other details). To reiterate, this exact type of problem -- involving a different script -- is something they did diagnose as recently as 2016.

Given the amount of money they've received from me over the years, I'm taken aback by how shitty their (front-line) support has become.

We used to be Amerinoc client for about 19 years and 3 years back when they sold to Omnis Network without informing clients and down time was about 72 hours when servers were moved in a trucks to different data center we werre done with them....

Mike Wessen is with Vacares, Don’t know about Chris Eastmen.

You should moved either to Mojo, Vacares or Total Server Solutions......

We are now with TSS ( Total server Solution ) and happen client

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Markul

Likes Pie

Join Date: Dec 2007

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#23

08-19-2019, 03:50 AM

Originally posted by Mr. Deltoid

An amazing 180 in terms of service. I'll be in touch for sure Sly (thanks to all who made recommendations).

Does anyone know what happened to Webair lol? Is it used by anyone at this point? I signed up in 2012 and cancelled a few months later -- horrible hosting service but so many people were pumping it up here.

I was with webair until they turned abysmal, then with amerinoc until they turned abysmal. This was many years ago though. Pretty impressive that you stuck with them so long.

But.... I pulled out...
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NatalieMojoHost

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Join Date: Aug 2013

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#24

08-19-2019, 04:41 AM

Hi Mr. Deltoid, If you'd like a quote, please let me know. Our team can take care of your migration and while those are never truly simple, we have a ton of experience and will take care of it for you. You can reach us by emailing sales at mojohost dot com or message me directly on email or skype (see sig).

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SBJ

So Fucking Fabulous

Join Date: Apr 2003

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#25

08-19-2019, 07:12 AM

Originally posted by Sly

Mike works with me now at Vacares. :-)

I'm available now, let's talk about fixing your problem.

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I'd highly recommend going with Vacares! I was with phatservers/AmeriNOC from 2003-2016 and they did drop off in the last decade or so but I was too afraid to change but I've been with Vacares for like 3 years and never been happier.

Mojo is also a great company but I still have nightmares of working with webair over a decade ago with another company I worked for.

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Lace

Too lazy to set a custom title

Join Date: Mar 2004

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#26

08-19-2019, 08:35 AM

Originally posted by NatalieMojoHost

Hi Mr. Deltoid, If you'd like a quote, please let me know. Our team can take care of your migration and while those are never truly simple, we have a ton of experience and will take care of it for you. You can reach us by emailing sales at mojohost dot com or message me directly on email or skype (see sig).

I was with Amerinoc/PhatServers for a very, very long time and recently made the switch to Mojo. Brad and Natalie have been absolutely fantastic so far. I could not be happier.

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Denny

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#27

08-19-2019, 10:46 AM

Originally posted by Axeman

Vacares and MojoHost for the win.
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gornyhuy

Chafed.

Join Date: May 2002

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#28

08-20-2019, 09:36 AM

Originally posted by 247mg

We used to be Amerinoc client for about 19 years and 3 years back when they sold to Omnis Network without informing clients and down time was about 72 hours when servers were moved in a trucks to different data center we werre done with them....

I got fucked so super hard at that transition. It was pretty devestating. I left as soon as I could after that.

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Sly

Let's do some business!

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#29

08-20-2019, 10:18 AM

Originally posted by gornyhuy

I got fucked so super hard at that transition. It was pretty devestating. I left as soon as I could after that.

Wow I haven't talked to you in years!

Would love to catch up. Skype?

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Shoplifter

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#30

08-20-2019, 11:23 AM

Originally posted by gornyhuy

I got fucked so super hard at that transition. It was pretty devestating. I left as soon as I could after that.

Same thing here. They deleted all of our backups without bothering to tell us and despite being customers for more than 10 years never gave us a heads up.

Took us nearly a month to get everything moved.
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