Paxum not transferring funds to cards

**CaptainHowdy** · 04-27-2019, 11:17 AM

Ruth to the rescue . . .

**RuthB** · 04-27-2019, 11:36 AM

Paxum account-holders with Trucash issued cards please be advised that unfortunately transfers to the card are temporarily unavailable. We understand how much some of our clients rely on the card services that Paxum provides, and we know that you expect those services to be available anytime you need them. We are committed to get to the bottom of this issue as quickly as possible, and we apologize for the inconvenience. We are awaiting communication from the card issuer and we will update you as soon as we have more information. In the meantime please remember we do offer alternative withdrawal options including withdrawal to external card, EFT and Wire withdrawal. These options can be found inside the Withdrawal section of your Paxum account.
We will provide an update as soon as one is available.

**brassmonkey** · 04-27-2019, 12:07 PM

all this time past and cards are still temps

**Mr. Deltoid** · 04-27-2019, 12:14 PM

Originally posted by RuthB

Paxum account-holders with Trucash issued cards please be advised that unfortunately transfers to the card are temporarily unavailable. We understand how much some of our clients rely on the card services that Paxum provides, and we know that you expect those services to be available anytime you need them. We are committed to get to the bottom of this issue as quickly as possible, and we apologize for the inconvenience. We are awaiting communication from the card issuer and we will update you as soon as we have more information. In the meantime please remember we do offer alternative withdrawal options including withdrawal to external card, EFT and Wire withdrawal. These options can be found inside the Withdrawal section of your Paxum account.
We will provide an update as soon as one is available.

Thanks for the prompt response. Do you have any kind of estimate as to when this will be resolved? If it will take longer than one week, I'll need to switch to cheques instead of Paxum.

Does it look like it might not be resolved, in which case you'll need to partner with someone else for cards?

**Mr. Deltoid** · 04-27-2019, 12:18 PM

Also, which is faster, wire or EFT? What's the turnaround time? I'm in Canada and I'm assuming EFT.

**RuthB** · 04-27-2019, 12:21 PM

Trucash issued cards with funds on them are still functional, the only thing affected are transfers to those cards.

Originally posted by Mr. Deltoid

Also, which is faster, wire or EFT? What's the turnaround time? I'm in Canada and I'm assuming EFT.

EFT takes a day or two longer typically, but results do vary. EFT is a lower fee than Wire.

Wire typically takes 3-5 business days
EFT typically takes 3-7 business days

**Mr. Deltoid** · 04-27-2019, 12:25 PM

Originally posted by RuthB

Trucash issued cards with funds on them are still functional, the only thing affected are transfers to those cards.

EFT takes a day or two longer typically, but results do vary. EFT is a lower fee than Wire.

Wire typically takes 3-5 business days
EFT typically takes 3-7 business days

Thank you. I'll probably proceed with the EFT. When do you expect the card issue to be resolved? Why is this an issue in the first place?

I really appreciate the quick responses.

**RuthB** · 04-27-2019, 12:29 PM

Originally posted by Mr. Deltoid

Thank you. I'll probably proceed with the EFT. When do you expect the card issue to be resolved? Why is this an issue in the first place?

I really appreciate the quick responses.

As previously stated

"We are committed to get to the bottom of this issue as quickly as possible, and we apologize for the inconvenience. We are awaiting communication from the card issuer and we will update you as soon as we have more information."

**Mr. Deltoid** · 04-27-2019, 12:30 PM

Originally posted by RuthB

As previously stated

"We are committed to get to the bottom of this issue as quickly as possible, and we apologize for the inconvenience. We are awaiting communication from the card issuer and we will update you as soon as we have more information."

Thanks again Ruth. One more question from me:

I've completed the EFT withdrawal. Where can I track the status of the funds? It looks like it went through, but is there a page showing that it's being processed/sent?

I did receive an email.

**RuthB** · 04-27-2019, 12:42 PM

Originally posted by Mr. Deltoid

Thanks again Ruth. One more question from me:

I've completed the EFT withdrawal. Where can I track the status of the funds? It looks like it went through, but is there a page showing that it's being processed/sent?

I did receive an email.

Withdraw Funds >> Withdraw Funds History

You should be able to see the status of the EFT withdrawal in that section

**ladida** · 04-27-2019, 12:51 PM

https://paxum.trucash.com is no longer available for some time now. Any url where we can see card details now (fees etc)?

**RuthB** · 04-27-2019, 12:58 PM

Originally posted by ladida

https://paxum.trucash.com is no longer available for some time now. Any url where we can see card details now (fees etc)?

You should be able to log in at trucash.com directly

**Sharon1974** · 04-28-2019, 01:48 AM

Bump for a update

**MatureKing** · 04-28-2019, 02:21 AM

Ruth what about New cards?

**zerovic** · 04-28-2019, 02:54 AM

Originally posted by MatureKing

Ruth what about New cards?

The cards are on their way. Or if you want an automated, and probably pre-written support answer

Unfortunately we don't have any control over the post office and, since your card was shipped on 2018-05-10, we can assume it has been lost.

In this situation, we can issue a replacement card for a $7 fee. If you wish to submit the request for a replacement card please post a reply (in this ticket) in which you confirm the request and authorize us to deduct the replacement fee.

Before submitting your request please make sure that the shipping address is written correctly in Profile Settings >> Street address confirmation.

Please also check if your phone number is confirmed in Profile Settings >> Phone numbers. If it is not you can add it as Mobile - Primary and click the Confirm Now button for the confirmation SMS. Failing to do so will lead to the impossibility of submitting your card application.

**davidjp** · 04-28-2019, 02:55 AM

Bump for a update

**just a punk** · 04-28-2019, 05:39 AM

Originally posted by brassmonkey

all this time past and cards are still temps

Paxum itself is a temporary thing between Epassporte and the void. I don't want to offend anybody (especially to offend Ruth). I'm just telling ya that Paxum a temporary thing and you should not consider it somehow else. Consider it as a way to get paid right now, not forever.

**gorillaz_** · 04-28-2019, 05:51 AM

paxum is trash service for poor .

**AllAboutCams** · 04-28-2019, 09:04 PM

Any update?

**Darkhorse** · 04-28-2019, 10:00 PM

Be too much trouble for us to get an ETA or at least an update on this??

**Sharon1974** · 04-29-2019, 11:01 AM

Thanks for the update...

**3xmedia** · 04-29-2019, 11:26 AM

seems fixed.

**romeo22** · 04-29-2019, 11:42 AM

Ruth replay fastest then any custom.per

**Freedoom** · 04-29-2019, 01:17 PM

Originally posted by 3xmedia

seems fixed.

I'm still getting this message:

"Transfer to the card is currently unavailable due to our card issuer, Trucash difficulties. We apologize for the inconvenience however it is out of our control. Cards can be used as normal however no new funds can be added to the cards at this time. We expect to have an update from the issuer within the next 3 business days. In the meantime please use our other withdrawal methods; EFT, external card, Wire."

**Sid70** · 04-29-2019, 01:22 PM

Meanwhile in Europe Sepa transfers are nearly instant. LOL ? Yes, LOL.

**Sid70** · 04-29-2019, 01:23 PM

Originally posted by romeo22

Ruth replay fastest then any custom.per

Indeed.

**hdbuilder** · 04-29-2019, 03:01 PM

not again, hope this one gets resolved

**Bladewire** · 04-29-2019, 03:07 PM

So who's the new provider replacing Trucash that you'll get a temporary card for in 6 months and pay $50 to expedite temporary card delivery service to 5 months, while being charged your monthly fees?

**adultchatpay** · 04-29-2019, 06:31 PM

Errors :

<b style='color:#dd2222'>Transfer to the card is currently unavailable due to our card issuer, Trucash difficulties. We apologize for the inconvenience however it is out of our control. Cards can be used as normal however no new funds can be added to the cards at this time. We expect to have an update from the issuer within the next 3 business days. In the meantime please use our other withdrawal methods; EFT, external card, Wire.</b>

**Freedoom** · 04-30-2019, 05:29 AM

I'm not able to withdraw from the card anymore. Did anyone try it?

**MatureKing** · 04-30-2019, 05:35 AM

Ruth give it to me....................................

**Sharon1974** · 04-30-2019, 05:48 AM

Originally posted by Freedoom

I'm not able to withdraw from the card anymore. Did anyone try it?

Yes, same here. Not good...
But again: thanks for the updates Ruth!

**Brian mike** · 04-30-2019, 06:07 AM

Originally posted by Sid70

Meanwhile in Europe Sepa transfers are nearly instant. LOL ? Yes, LOL.

From Canada, Requested an EFT and LOL took 30 minutes from initiated to completed.
Got both email already.

**RuthB** · 04-30-2019, 08:21 AM

Originally posted by Sharon1974

Yes, same here. Not good...
But again: thanks for the updates Ruth!

Originally posted by Freedoom

I'm not able to withdraw from the card anymore. Did anyone try it?

This shouldn't be the case. Cards are working okay at ATMs and for POS purchases, it's just transfers to the cards that aren't working right now. If you're having an issue using the card please call the number on the back of the card to ask Trucash to look into it.

**Bryan G** · 04-30-2019, 09:25 AM

Originally posted by RuthB

This shouldn't be the case. Cards are working okay at ATMs and for POS purchases, it's just transfers to the cards that aren't working right now. If you're having an issue using the card please call the number on the back of the card to ask Trucash to look into it.

I used my card twice today with no issues at all.

**NiftyStats Jenna** · 04-30-2019, 11:49 AM

I have problem with CC , I can't withdraw money from an ATM

**hdbuilder** · 04-30-2019, 12:25 PM

Originally posted by NiftyStats Jenna

I have problem with CC , I can't withdraw money from an ATM

And if you login to trucash, do you see your balance?

**dzinerbear** · 04-30-2019, 12:39 PM

I just tried my Paxum MC at the ATM and the transaction wouldn't go through.

**the_spy_007** · 04-30-2019, 12:44 PM

Originally posted by RuthB

This shouldn't be the case. Cards are working okay at ATMs and for POS purchases, it's just transfers to the cards that aren't working right now. If you're having an issue using the card please call the number on the back of the card to ask Trucash to look into it.

Same problem, the mastercard is not anymore working at the ATM, but still working with online payments (and the balance is updated correctly on paxum.com after the online payments)

**CrazyMartin** · 04-30-2019, 02:28 PM

when they expect fix this?

should be info... where is the problem, or we are working on it, it takes 3 days max etc etc

it looks serious... maybe lost another cc provider?

**gorillaz_** · 04-30-2019, 06:19 PM

Originally posted by CrazyMartin

it looks serious... maybe lost another cc provider?

this.......

**Darkhorse** · 04-30-2019, 06:29 PM

Originally posted by gorillaz_

this.......

It seems to be the way that I am leaning towards as well.

**iceboi** · 04-30-2019, 10:20 PM

I expected this after paxum.trucash.com went down some weeks ago...at that time, customee service rep told me it would take a few hours to get the site back up and it's still down up to now.

**AllAboutCams** · 04-30-2019, 10:26 PM

Originally posted by iceboi

I expected this after paxum.trucash.com went down some weeks ago...at that time, customee service rep told me it would take a few hours to get the site back up and it's still down up to now.

I can still check my balance on there website trucash.com

**Klen** · 05-01-2019, 01:55 AM

I got funny e-mail from paxum, which is funny as i dont use them anymore and i cancelled their card even tho i did received it.
But if someone still have interest in them i suppose it will be useful info.

Code:

Dear ,

Thank you for choosing to use Paxum for your payments!

Your new Paxum card was shipped to your verified address some time ago,  and we noticed that you haven't yet chosen to activate it. We hope there is no problem, and we encourage you to activate the card so that you can enjoy the many benefits your card offers!

If you didn't receive the card that was shipped to you, please contact us immediately as we will replace it for FREE!

This new Paxum card is not temporary, it is the final version of our card and features Contactless Wave Technology so you can simply wave/tap your card to pay at POS (point-of-sale) terminals.


After activation you will enjoy the following card benefits:

   *  $3,000 USD daily limit

   *  $30,000 USD monthly limit

   *  Contactless Technology

   *  $2 USD ATM Fee

   *  FREE POS Transactions

   *  $0.25 USD Decline fee and Balance check


You can activate your card after you log-in to your Paxum account. Simply scroll down the Overview page (the first page after you log-in) and click the “Activate Card” link located beside the card entry inside your account interface. (If you're having any difficulties with this process our support staff is just a ticket away in the Message Center of your Paxum account.)

Once activated your card is immediately available to transfer funds to, and it can be used everywhere Mastercard is accepted!

If you haven't received the new Paxum Card we sent to you, then we urge you to check the address listed in your Paxum account (My Account >>  Profile Settings >>  Street Address Confirmation) and ensure your current address is verified.

If all is well with your address please open a ticket in the Message Center of your Paxum account as the previously shipped card must have become lost and our support staff can assist you in reissuing your new Paxum card for FREE.

The Paxum Card is designed to enhance your Paxum experience; providing you with instant access to your hard earned funds anywhere, anytime! We hope you will choose to activate and use your new card, and we welcome your feedback.


Sincerely

The Paxum Team

**Sharon1974** · 05-01-2019, 02:15 AM

Originally posted by RuthB

.. If you're having an issue using the card please call the number on the back of the card to ask Trucash to look into it.

As I am clearly not the only one maybe it's Paxum that should call them as a service to their clients. But in the end it's better/safer to use EFT or a external card

**gorillaz_** · 05-01-2019, 02:45 AM

Originally posted by KlenTelaris

I got funny e-mail from paxum, which is funny as i dont use them anymore and i cancelled their card even tho i did received it.
But if someone still have interest in them i suppose it will be useful info.

Code:

Dear ,

Thank you for choosing to use Paxum for your payments!

Your new Paxum card was shipped to your verified address some time ago,  and we noticed that you haven't yet chosen to activate it. We hope there is no problem, and we encourage you to activate the card so that you can enjoy the many benefits your card offers!

If you didn't receive the card that was shipped to you, please contact us immediately as we will replace it for FREE!

This new Paxum card is not temporary, it is the final version of our card and features Contactless Wave Technology so you can simply wave/tap your card to pay at POS (point-of-sale) terminals.


After activation you will enjoy the following card benefits:

   *  $3,000 USD daily limit

   *  $30,000 USD monthly limit

   *  Contactless Technology

   *  $2 USD ATM Fee

   *  FREE POS Transactions

   *  $0.25 USD Decline fee and Balance check


You can activate your card after you log-in to your Paxum account. Simply scroll down the Overview page (the first page after you log-in) and click the “Activate Card” link located beside the card entry inside your account interface. (If you're having any difficulties with this process our support staff is just a ticket away in the Message Center of your Paxum account.)

Once activated your card is immediately available to transfer funds to, and it can be used everywhere Mastercard is accepted!

If you haven't received the new Paxum Card we sent to you, then we urge you to check the address listed in your Paxum account (My Account >>  Profile Settings >>  Street Address Confirmation) and ensure your current address is verified.

If all is well with your address please open a ticket in the Message Center of your Paxum account as the previously shipped card must have become lost and our support staff can assist you in reissuing your new Paxum card for FREE.

The Paxum Card is designed to enhance your Paxum experience; providing you with instant access to your hard earned funds anywhere, anytime! We hope you will choose to activate and use your new card, and we welcome your feedback.


Sincerely

The Paxum Team

who issue new cards ? trucash...?

**Darkcrni** · 05-01-2019, 03:00 AM

This shit is getting funnier by the minute!

**overdose** · 05-01-2019, 04:13 AM

meanwhile I'm sitting here withdrawing cryptos to my local bank card literally in ONE SECOND... yes, one second... even on holidays

go with Cex guys...
https://cex.io/r/0/up112371917/0/

stop with this fuckery... I'm sure a lot of you can get paid in cryptos

Paxum not transferring funds to cards

Paxum not transferring funds to cards

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