NetBilling Down from over 12 hours now!

Hi Mitch,

Good luck getting the problem fixed.

Dear Mitch,

huge amount of money has been wasted I beleive... I hope your system can recover it.. before we discuss thsi further... please give us proper information because its not just network outage... this is what I am thinking... may be i am wrong but please keep us updated... no point ringing office and listen recorded message.

I just want to give you some props man. I've been following your posts and you are always so helpful, clear and knowledgeable. It's very refreshing (especially around here lately). We met in person in Amsterdam I think along with Mitch (not Farber) and I didn't get a chance then to thank you for always posting such helpful info.

Mitch at NETbilling is great people so he will get this resolved as fast as humanly possible I am certain. But while it's going on it sure sucks and I hope most have alternate billers they can use while this is being fixed.

ditto.. now should I have those join pages sent to ibill ?

I have alot of rebills that come on the 1st of each Month, I wonder how that will work.

They said to us a couple of days

"Hello Phillip,

We will have a network re-port put together in the next couple of days
once things are resolved and we're very sorry for the trouble. We'll let
you know as soon as it's back up and running.

Regards"

There is a typo in the email you received " We will have a network report " not a network re-port. Meaning we will be able to provide everyone with a detailed incident report of what has happened.

Logged into my merchant bank account and see no rebills processed for the 1st and now 2nd.

I figure once NB is back online you'll see them processed all then and there. This makes me wonder if those subscribers are getting bonus days.

Also another issue: nobody can cancel their subscriptions right now. This could lead to chargebacks if NB doesn't get their back-end up soon.

We're pushing 26 hours of downtime now.

well, this explains a lot. NB's tech provider http://ezic.com/

= Totally down.

Error message:

This site can?t be reached
ezic.com took too long to respond.
ERR_CONNECTION_TIMED_OUT

Not sure why I never received this announcement. And, since I was out of town, I had no idea that it was down.

A note from Ezic (4 hours ago):

Dear Ezic Customers,

We have been working round the clock since the outage yesterday to
determine the cause of the outage and to troubleshoot possible solutions.
This outage has also affected our email and ticket system making
communication more difficult. And although we have not been able to
identify the initial cause, in the process of troubleshooting, there were
multiple other networking related issues that were corrupt (data
corruption) that needed to be repaired, which has unfortunately, taken a
significant amount of time. We are currently in the process of attempting
another reboot, while also exploring other options if this reboot fails. We
never would have anticipated the amount of time it has taken thus far so
we hesitate to provide a time frame for completion at this time.

We sincerely apologize and understand your concerns and frustrations as
we work to get back online. We will follow up with updates as they come
in from our engineering team.

Sincerely,

Katie Rudolph
Reseller Development
CELL: 847-915-8546

Hi Wendy! Thanks for coming in and look at this thread as well... Hope you remember me ;)

Thanks for the info!



Thanks Wendy!

sigh. I would sincerely hope that if a ransom is involved that could mitigate the downtime, you guys would take that up. I cannot emphasize this enough.