paxum getting cash problem

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  • Alexreal
    Back to the business
    • Dec 2006
    • 518
    #1

    paxum getting cash problem

    I got e-mail from them, see below,

    specified time is finished but my account is still not normally working and I can t tranfer money from my account to the card to get cash now. Is someone else has problem like this? I sent message to the support but have no anwer for now. Is paxum still working normally for you now???

    > On Thursday, 6th July 2017 the Paxum website will be undergoing scheduled system >maintenance. During system maintenance the Paxum log-in and account access will be >unavailable.

    >System maintenance is scheduled to:

    >Begin ? July 6th at 6:00 AM (UTC)

    >End ? July 6th at 10:00 AM (UTC )

    >We urge all Paxum Account-Holders to complete any necessary transfers or transactions >prior to scheduled maintenance.

    >All Paxum prepaid Mastercards will be unaffected, and will continue to function normally >during system maintenance.

    >We appreciate your understanding while we make necessary upgrades and >improvements to our system.


    >Best regards!
    >The Paxum Team


    >Paxum Inc
    >3484 Des Sources Blvd., suite 205, Dollard-des-Ormeaux, Quebec, H9B 1Z9, Canada
    Signal: @alex.8120
    Tags: None
    • RuthB
      Let's Get Paxumized!
      • May 2005
      • 7248
      #2
      Hi Alex,

      Everything is working normally in the system after our scheduled maintenance. You should not be encountering any issues transferring to your card.

      What is your ticket ID?

      Thanks,
      Ruth
      Send & Receive Mass Global Payments - Mass P2P/Wire/EFT/SEPA - Adult Industry Friendly - Award Winning Payment Service - Fast, Reliable & Secure!
      Paxum ...... Paxum Bank
      Email: [email protected] ~ Telegram: PaxumRuth

        Comment

        • Denny
          Too lazy to set a custom title
          • Feb 2005
          • 17393
          #3
          Same problem here, but only in FF, it seems to be working normally in Chrome.

          If I use FF, then "To Account" drop down menu on the transfer page is empty and there are also some strange items like "Exchange Rate 1 USD=null", "Exchange Date: undefined".

          Already reported it by a ticket, they said they forwarded it to their technical department.

            Comment

            • RuthB
              Let's Get Paxumized!
              • May 2005
              • 7248
              #4
              Originally posted by Denny
              Same problem here, but only in FF, it seems to be working normally in Chrome.

              If I use FF, then "To Account" drop down menu on the transfer page is empty and there are also some strange items like "Exchange Rate 1 USD=null", "Exchange Date: undefined".

              Already reported it by a ticket, they said they forwarded it to their technical department.
              Hi Denny,

              Could you please check to see if you still encounter this error in FF? If you do, can you please send me a screenshot, as we cannot duplicate this issue.

              Thanks,
              Ruth
              Send & Receive Mass Global Payments - Mass P2P/Wire/EFT/SEPA - Adult Industry Friendly - Award Winning Payment Service - Fast, Reliable & Secure!
              Paxum ...... Paxum Bank
              Email: [email protected] ~ Telegram: PaxumRuth

                Comment

                • Denny
                  Too lazy to set a custom title
                  • Feb 2005
                  • 17393
                  #5
                  Originally posted by RuthB
                  Hi Denny,

                  Could you please check to see if you still encounter this error in FF? If you do, can you please send me a screenshot, as we cannot duplicate this issue.

                  Thanks,
                  Ruth
                  Hi Ruth,

                  I just checked both FF and Chrome and it's not working in Chrome either (worked fine earlier today). I can send you a screenshot of what I see there.

                    Comment

                    • Alexreal
                      Back to the business
                      • Dec 2006
                      • 518
                      #6
                      Originally posted by RuthB
                      Hi Alex,

                      Everything is working normally in the system after our scheduled maintenance. You should not be encountering any issues transferring to your card.

                      What is your ticket ID?

                      Thanks,
                      Ruth
                      My ticket ID is #408653. It is still not working now.
                      Signal: @alex.8120

                        Comment

                        • kane
                          Too lazy to set a custom title
                          • Aug 2001
                          • 20684
                          #7
                          I just logged into my account and seem to have an issue as well. When I go to the account overview page it doesn't load the Mastercard balance. It just gets stuck saying processing.

                            Comment

                            • Alexreal
                              Back to the business
                              • Dec 2006
                              • 518
                              #8
                              Originally posted by RuthB
                              Hi Denny,

                              Could you please check to see if you still encounter this error in FF? If you do, can you please send me a screenshot, as we cannot duplicate this issue.

                              Thanks,
                              Ruth
                              My issue is the same. It is in Chrome.This is screenshot
                              Signal: @alex.8120

                                Comment

                                • 3xmedia
                                  Confirmed User
                                  • Apr 2004
                                  • 5738
                                  #9
                                  Originally posted by kane
                                  I just logged into my account and seem to have an issue as well. When I go to the account overview page it doesn't load the Mastercard balance. It just gets stuck saying processing.
                                  same here and transfer from checking account to card doesn't work as well... as mentioned above.
                                  ---

                                    Comment

                                    • RuthB
                                      Let's Get Paxumized!
                                      • May 2005
                                      • 7248
                                      #10
                                      Thank you everyone for the feedback and information. Our techs are currently looking into it to try to locate the error. They are trying to duplicate the issue, so the information you have all provided is appreciated.

                                      If you already have the Paxum App, please perform your transfers through that, as the app should be working normally. We have the Paxum App available for both Android and iOS phone platforms.

                                      We apologize for the inconvenience. I will update this thread once I've received an update from the tech department about this issue.
                                      Send & Receive Mass Global Payments - Mass P2P/Wire/EFT/SEPA - Adult Industry Friendly - Award Winning Payment Service - Fast, Reliable & Secure!
                                      Paxum ...... Paxum Bank
                                      Email: [email protected] ~ Telegram: PaxumRuth

                                        Comment

                                        • Alexreal
                                          Back to the business
                                          • Dec 2006
                                          • 518
                                          #11
                                          It is normally work in IE! But still not working in Chrome on my side. Didn t check other browsers.
                                          Signal: @alex.8120

                                            Comment

                                            • RuthB
                                              Let's Get Paxumized!
                                              • May 2005
                                              • 7248
                                              #12
                                              Thank you for your patience. Please try again now, as the problem should be fixed and everything functioning normally.

                                              Please let me know if anyone does encounter any further issues.
                                              Ruth
                                              Send & Receive Mass Global Payments - Mass P2P/Wire/EFT/SEPA - Adult Industry Friendly - Award Winning Payment Service - Fast, Reliable & Secure!
                                              Paxum ...... Paxum Bank
                                              Email: [email protected] ~ Telegram: PaxumRuth

                                                Comment

                                                • kane
                                                  Too lazy to set a custom title
                                                  • Aug 2001
                                                  • 20684
                                                  #13
                                                  Looks like it is working fine for me.

                                                    Comment

                                                    • Alexreal
                                                      Back to the business
                                                      • Dec 2006
                                                      • 518
                                                      #14
                                                      Checked out in Chrome and Opera. All is working normally now.
                                                      Signal: @alex.8120

                                                        Comment

                                                        • lucas
                                                          Registered User
                                                          • Apr 2013
                                                          • 97
                                                          #15
                                                          Working in FF.

                                                            Comment

                                                            • CaptainHowdy
                                                              Too lazy to set a custom title
                                                              • Dec 2004
                                                              • 94733
                                                              #16
                                                              Originally posted by Alexreal
                                                              Checked out in Chrome and Opera. All is working normally now.
                                                              ... Paxum ROCKS!

                                                                Comment

                                                                • QNAdam
                                                                  Registered User
                                                                  • Jul 2014
                                                                  • 29
                                                                  #17
                                                                  Glad to see excellent customer service from Paxum right here on this forum!
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