All my sites were back up within 24 hours.

$11?












































lol :1orglaugh

That $11 is a joke, right?

$11? Unbelievable.

Hey Everybody....

First, thanks to the "little birdie" that gave me a heads up that this thread may need some attention. I do not monitor the boards anymore so if anyone wants any more information you can always feel free to reach out to me. My direct email address is tony (DOT) morgan -AT- nationalnet (DOT) com.

For the record, I am going to assume that you are referring to an $11 credit from Certified Hosting and not NationalNet (as the thread title suggests). I know that at NationalNet we have written about $500,000 worth of credits for this outage. Additionally, I know that Certified Hosting has issued many, many thousands of dollars in credits, as well. My guess (and this is truly only a guess because I do not know anything about your specific account) is that $11 represents an entire month of hosting. If you would like to send me your account number or a ticket number I will be happy to research this further for you and see if I can be of any assistance.

Make no mistake, this outage is totally unacceptable to you and most definitely to me. We work very hard to make sure that these issues cannot happen but sometimes they do and it just mortifies me. I feel even worse for people like RN who were affected long after the two hour outage. Let me also be clear about one other thing, Certified Hosting did nothing wrong in this regard. Certified Hosting pays NationalNet just like every other customer and expects things to be done right. We dropped the ball on Certified Hosting just like we did our other customers. NationalNet owes every Certified Hosting customer an apology just like we do the rest of the NationalNet Family.

DISCLAIMER: Many of you already know that last year I bought Certified Hosting so while I, personally, own both companies they run totally independent other than the colocation contract which was always in place. The team at Certified is exactly the same as it always was and we are committed to the highest level of customer satisfaction available in the shared and virtual hosting space that NationalNet does not operate in.

Again, if anyone has any further questions, comments, or concerns please feel free to email me, directly, and I assure you that I will take your email seriously.

Thanks! Hope everyone enjoys the rest of their weekend!

--T