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Nick_awt

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#1

Paxum Card Lost

10-14-2016, 04:54 AM

Hi

Has anyone here had problems with their Paxum Card getting lost in post ?

If so, please post your story and what happened next.

Thanks
Nick
Tags: card, lost, paxum, post, story
brassmonkey

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#2

10-14-2016, 05:14 AM

get your hair and stool sample ready. and take a pic with you and your dog holding your passport

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Nick_awt

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#3

10-14-2016, 05:27 AM

LOL - They are damn useless and their customer service is a joke.

Long story short is. I never received my new card. Then they tried to charge me $8 for a re-issue. I was like well, i didnt fucking lose it. Why should i pay ? So eventually they waived the fee.

Now my new card has been in the 'Submitted' phase for 15 working days (10 days max it says this should take) and only yesterday they ask me for a utility bill for proof of address !

I have been without a valid card now for 10 weeks + , and with this latest delay, I have again requested they send my new card by express post for FREE. I think they owe me that for all the inconvenience.
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#4

10-14-2016, 05:32 AM

Nope, always received it in time.
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#5

10-14-2016, 05:34 AM

rofl good luck with that
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#6

10-14-2016, 06:33 AM

Originally posted by brassmonkey

get your hair and stool sample ready. and take a pic with you and your dog holding your passport

LOL good one!

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#7

10-14-2016, 06:40 AM

mine got lost and they wanted another $45 to send a replacement. customer service is the worst I have experienced from any company I have ever dealt with in adult. I have nothing good to say about paxum

AlanAgus1 at gmail dot com
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Nick_awt

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#8

10-14-2016, 07:09 AM

$45 ? That is digusting. I hope you didnt end up paying that ?

I see there is a thread about Paxum cards not working atm, as well.
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#9

10-14-2016, 07:20 AM

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#10

10-14-2016, 07:46 AM

It's not working today so do not worry ...

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#11

10-14-2016, 12:06 PM

Always on time ...

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#12

10-14-2016, 05:48 PM

Originally posted by CaptainHowdy

Always on time ...

What the "Maintenance"

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#13

10-14-2016, 08:23 PM

Originally posted by Nick_awt

Hi

Has anyone here had problems with their Paxum Card getting lost in post ?

If so, please post your story and what happened next.

Thanks
Nick

I had 10 paxum cards sent to me at once be4
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#14

10-14-2016, 11:35 PM

it will come to you much later snce it might get lost and will be returned to you
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Nick_awt

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#15

10-14-2016, 11:50 PM

Originally posted by marlboroack

I had 10 paxum cards sent to me at once be4

PMSL. Where they in 10 different names ? That might explain what happened to my card !

@romeo22 - Even if it does eventually turn up, that card has already been cancelled, as a new one has been submitted for processing.

On top of all this I have heard sweet f all from Ruth. However, she managed to keep posting to the other Paxum threads created yesterday here on GFY.
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#16

10-15-2016, 02:57 AM

First card arrived in time, second and third were lost.
I contacted Paxum via their Tickets because their rep Ruth NEVER answer to her chats.
They answered something robotic and they will issue my last lost card which is going to be in WEEKS and will cost me again.
I never lost any envelope because the mailman brings everything to my hands especially international envelopes SO... I do NOT buy it with lost card TWICE!
It is pretty annoying to pay twice for their "mistakes" and to have my funds blocked.

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#17

10-15-2016, 04:17 AM

I am not sure is it Paxum to blame for this. Maybe someone on customs realized what is inside and stole it.
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Nick_awt

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#18

10-15-2016, 04:38 AM

@blonda80 - Sorry to hear about your Paxum troubles. Same here. First card turned up fine. Second card lost. Third card delayed. And unfortunately Ruth is pretty rubbish at getting back to people it seems. Support ticket answers robotic.

@KlenTelaris - It might not be Paxum's fault, but it is their responsibility to get you your Paxum card. You pay a $44.95 annual fee. For them to charge you for a card that YOU did NOT lose is unacceptable and seriously bad practice.
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brassmonkey

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#19

10-15-2016, 06:55 AM

Originally posted by Nick_awt

@blonda80 - Sorry to hear about your Paxum troubles. Same here. First card turned up fine. Second card lost. Third card delayed. And unfortunately Ruth is pretty rubbish at getting back to people it seems. Support ticket answers robotic.

@KlenTelaris - It might not be Paxum's fault, but it is their responsibility to get you your Paxum card. You pay a $44.95 annual fee. For them to charge you for a card that YOU did NOT lose is unacceptable and seriously bad practice.

not one payoneer card lost

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Nick_awt

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#20

10-15-2016, 10:46 AM

Good to know. Might be worth talking to a few of my sponsors, to consider making Payoneer an alternative/additional payout option.
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#21

10-15-2016, 10:57 AM

Thing is I supported paxum since day 1. Recommended it, used it with confidence and yeah when I see those robotic answers and ALWAYS close the ticket without giving the straight answer, Ruth ignore me every time and all the others is just meh!
It is not normal to pay twice for a card I am not sure they ever sent.
I never lose an envelope or a paper... happened only with paxum.

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brassmonkey

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#22

10-15-2016, 11:02 AM

Originally posted by blonda80

Thing is I supported paxum since day 1. Recommended it, used it with confidence and yeah when I see those robotic answers and ALWAYS close the ticket without giving the straight answer, Ruth ignore me every time and all the others is just meh!
It is not normal to pay twice for a card I am not sure they ever sent.
I never lose an envelope or a paper... happened only with paxum.

if your car broke down at random (keep in mind this is normal for this car) would you continue to drive it? i don't understand why you guys are so hooked on bad service.

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Nick_awt

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#23

10-15-2016, 11:09 AM

Not a question of being hooked. Payoneer isnt available on most of my sponsors. Hopefully that will change. So at least there is a choice.
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#24

10-15-2016, 11:43 AM

Originally posted by Nick_awt

Hi

Has anyone here had problems with their Paxum Card getting lost in post ?

If so, please post your story and what happened next.

Thanks
Nick

I never ordered one and it never arrived.

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#25

10-15-2016, 11:52 AM

Originally posted by Nick_awt

Hi

Has anyone here had problems with their Paxum Card getting lost in post ?

If so, please post your story and what happened next.

Thanks
Nick

Yes. Ordered my card 2 times - never arrived.

Had to pay for expensive express delivery.

Could be some kind of scam from Paxum to get you to pay up $100 for express delivery.
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#26

10-15-2016, 12:03 PM

Originally posted by brassmonkey

if your car broke down at random (keep in mind this is normal for this car) would you continue to drive it? i don't understand why you guys are so hooked on bad service.

there are moments in life when you can`t chose other services, especially when you are in a Est EU country.
I will try to avoid it I guess but until then I have my money blocked in there and this is not that funny. Getting those shitty answers back doesn`t help either.

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Nick_awt

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#27

10-15-2016, 12:27 PM

Originally posted by blonda80

Thing is I supported paxum since day 1. Recommended it, used it with confidence and yeah when I see those robotic answers and ALWAYS close the ticket without giving the straight answer, Ruth ignore me every time and all the others is just meh!
It is not normal to pay twice for a card I am not sure they ever sent.
I never lose an envelope or a paper... happened only with paxum.

For sure, what reassurances do we have they ever sent out the cards to begin with ?

You certainly should NOT of had to pay for the card to be re-issued. The Paxum cards are sent from Canada, so if they were sent AIR MAIL, they would arrive in Europe in around 1 week. Paxum say to allow 4-6 weeks ! So they must be sent out by boat.

If so, the only reason they would do this is to save themselves money on postage. So if they are doing this and a few get lost on the way, they should use those savings to pay for express shipping. They should not be able to have it both ways.

In fact i would like to know everyones opinion on this. Should Paxum be covering express delivery costs if your card gets lost in the post ?
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Nick_awt

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#28

10-15-2016, 12:32 PM

Originally posted by Sid70

I never ordered one and it never arrived.

Originally posted by Muad'Dib

Yes. Ordered my card 2 times - never arrived.

Had to pay for expensive express delivery.

Could be some kind of scam from Paxum to get you to pay up $100 for express delivery.

Sorry to hear about your problems guys and thanks for posting them here.
Maybe Ruth will actually get involved and resolve this. I think she should reimburse you for the express delivery.

Paxum should be covering the costs, especially when your cards were lost TWICE !
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brassmonkey

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#29

10-15-2016, 12:35 PM

Originally posted by Nick_awt

For sure, what reassurances do we have they ever sent out the cards to begin with ?

You certainly should NOT of had to pay for the card to be re-issued. The Paxum cards are sent from Canada, so if they were sent AIR MAIL, they would arrive in Europe in around 1 week. Paxum say to allow 4-6 weeks ! So they must be sent out by boat.

If so, the only reason they would do this is to save themselves money on postage. So if they are doing this and a few get lost on the way, they should use those savings to pay for express shipping. They should not be able to have it both ways.

well the cards should have been sent with tracking. it's too little too late for that. keep in mind they don't make the cards

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Nick_awt

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#30

10-15-2016, 12:48 PM

Yup exactly. Then Paxum would be off the hook and it really would be the post office or couriers fault. Instead they choose to send it via the cheapest option. Cheap ass clowns.

ps. Yeah i know they don't make the cards, but Paxum can put measures in place and they are the ones we are doing the business with. So they have the ultimate responsibility to get us our cards to us and on time.
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brassmonkey

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#31

10-15-2016, 12:57 PM

Originally posted by Nick_awt

Yup exactly. Then Paxum would be off the hook and it really would be the post office or couriers fault. Instead they choose to send it via the cheapest option. Cheap ass clowns.

ps. Yeah i know they don't make the cards, but Paxum can put measures in place and they are the ones we are doing the business with. So they have the ultimate responsibility to get us our cards to us and on time.

i wonder where they are made. usa or a 3rd world country?

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#32

10-15-2016, 01:00 PM

Originally posted by brassmonkey

i wonder where they are made. usa or a 3rd world country?

omg your avatar freaks me out

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Nick_awt

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#33

10-15-2016, 01:04 PM

As far as i know they are acutally printed and sent from Canada....

However, judging by how long they fucking take, maybe they are printed in Belize, then shipped to Paxum in Canada. Then they are shipped to the Paxum users.

That would explain the ridiculous 4-6 week timetable for delivery.

In fact when Ruth can be bothered, maybe she can confirm the details for us ? Ruth ?
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brassmonkey

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#34

10-15-2016, 01:11 PM

Originally posted by Nick_awt

As far as i know they are acutally printed and sent from Canada....

nah the bank handles that.
Paxum card which is issued by Choice Bank LTD, Belize

https://www.paxum.com/payment/terms....iews/terms.xsl

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#35

10-15-2016, 01:12 PM

Always had my card shipped by regular post without no issues, sorry no juicy story here

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Nick_awt

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#36

10-15-2016, 01:20 PM

Originally posted by brassmonkey

nah the bank handles that.
Paxum card which is issued by Choice Bank LTD, Belize

paxum.com/payment/terms.php?view=views/terms.xsl

I think they are acutally sent out from Canada though.

Paxum told me this and its stated on a Paxum blog post i just found.
paxumblog.com/wp-content/uploads/2016/05/paxum-payroll-card.pdf

Maybe they are printed in Belize, then shipped to Paxum in Canada. Then they ship them to the Paxum users.
That would explain the ridiculous 4-6 week timetable for delivery.

In fact when Ruth can be bothered, maybe she can confirm the details for us ? Ruth ?
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brassmonkey

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#37

10-15-2016, 01:44 PM

Originally posted by Nick_awt

I think they are acutally sent out from Canada though.

Paxum told me this and its stated on a Paxum blog post i just found.
paxumblog.com/wp-content/uploads/2016/05/paxum-payroll-card.pdf

Maybe they are printed in Belize, then shipped to Paxum in Canada. Then they ship them to the Paxum users.
That would explain the ridiculous 4-6 week timetable for delivery.

In fact when Ruth can be bothered, maybe she can confirm the details for us ? Ruth ?

i miss epass...

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#38

10-15-2016, 09:59 PM

Originally posted by brassmonkey

i miss epass...

me too

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#39

10-17-2016, 06:37 AM

72 hours now since i sent my proof of address and NO RESPONSE from Paxum support. Anybody from Paxum gonna get their head out their ass and address this shambolic shit? From this thread incompetence would appear to occur regularly.
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#40

10-17-2016, 06:46 AM

they are a fucking joke

the writing is on the wall, get out now
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#41

10-17-2016, 07:44 AM

Originally posted by Nick_awt

72 hours now since i sent my proof of address and NO RESPONSE from Paxum support.

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#42

10-17-2016, 07:59 AM

Originally posted by marlboroack

I had 10 paxum cards sent to me at once be4

none yours

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brassmonkey

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#43

10-17-2016, 08:53 AM

Originally posted by Fat Panda

they are a fucking joke

the writing is on the wall, get out now

problem is they want the cheap way.

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Nick_awt

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#44

10-17-2016, 02:56 PM

LOL - I hear ya (at the last few comments).
Still nothing from Paxum or Ruth - I'll check again tomorrow.

Quick r-cap regarding my latest Paxum Card
-------------------------------------------------------
1) On 23 September 2016 Paxum confirmed my request for a replacement card (last one never arrived in post).
2) 20 days later on 13 October 2016 they ask me for proof of address documentation !
YES 20 DAYS LATER !!!!!!!!!!!!! AND THE CARD HAS NOT EVEN GONE FOR PRINTING YET !!!!!! ITS NOW PENDING !!!!!!!
3) 14 October 2016, i send them the requested documentation.

Over 80 hours later i have heard NOTHING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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#45

10-17-2016, 06:05 PM

Their support is off (ticket system) during the week end ....

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#46

10-17-2016, 10:10 PM

Originally posted by hdbuilder

Their support is off (ticket system) during the week....

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#47

10-17-2016, 10:28 PM

I recommend using Payoneer instead.
I ordered a card the other day and I had it a week after (and I live in a third world country)

Payoneer recently raised $180 million:
Cross-border payments company Payoneer has raised $180 million - Business Insider

Paxum changes bank accounts like every week and if you check the topics on GFY they always have issues, it's not a sign of stability
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#48

10-17-2016, 10:50 PM

Originally posted by hdbuilder

Their support is off (ticket system) during the week end ....

Regardless if it is or not. They had the info first thing their time Friday and by end business Monday still nothing. So no excuses for them at all.

They just suck !
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#49

10-17-2016, 11:27 PM

Originally posted by hdbuilder

Their support is off (ticket system) during the week end ....

What kind of company can't afford to hire support for 2 extra days... jeez..

what a joke of a service
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#50

10-17-2016, 11:46 PM

Originally posted by Muad'Dib

What kind of company can't afford to hire support for 2 extra days... jeez..

what a joke of a service

Im around 7 days a week atleast 16 hours out of the day

if you ever need me [email protected] it goes directly to my phone if im not at a computer

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