Fucking Directnic!!!!!!!

All my domains are at NatNames.com
I recommend them.

Did they delete it immediatly or did it go into redemption period?

Did they try to contact you before deleting?

Maybe someone from Directnic will comment on this thread and explain how they deal with these situations.

they've sent me an email ... so I've corrected all info, only put another phone, cuz I don't want idiots to call my cell phone ... and the domain was deleted a few hours ago (I've also faxed all necessary info to their support)

bummer

Has to be more to the story. They do not just go around deleting domains.

They're complying with the rules, if you don't want to give valid information, don't expect to have a domain. If you don't want people calling use GoDaddy and their information cloaking.

Ive used DirectNic for 4 years.

They send you MULTIPLE emails.

at 45 days
at 30 days at 15
and so on.

ample warnings, obviously more to this.

But did the domain actually delete, or did it just go into redemption period?

When you look at WHOIS what does it say now on the status?

really??? better ask around ... it isn't the first case ... friend of mine use an offshore company so he don't want his name under his domains and he was forced to move all 500+ domains to another registar ... just because of idiots from directnis ...


they are dinosaur already and they'll lose major part of domain biz soon ...

I'm not idiot ... and I've got those emails ... and of course I've changed my info .... and guess what? my domain is gone

according to WHOIS they seems to be owner of my domain right now, but domain is dead right now

btw: you have only 15 days to change it ... not 45 ... so if you're on the vacation or out of net ... you're fucked

Uhh, it's really quite simple. Give them the correct details. If you're not comfortable giving out your phone number, there are voicemail boxes you can rent. Stop bitching. You fucked up.

yes, it's really simple, I'll transfer all domains to my new reseller account under tucows ... directnic won't se one fucking penny from me

I want to know HOW they knew it was a wrong number in the first place. Did you have something like 999-999-9999 filled in?

I honestly believe they don't give a shit. They were following the rules. You were not. Your fault. This is in NO way DirectNic's fault. There are certain rules you have to follow when registering a domain name. We all know them. We all follow them if we want to keep our domains. Figure it out, shit for brains.

no, it was cell phone, just with bad preselection ... I'm sure they even didn't check my updated info, they just deleted it ...

the name, town, country, email ... all the same as my billing (CC) info, what another should I change?

whatever mr.clever ....

Have you tried calling them, rather than whining?

I've faxed all necessary info 5 hours ago and got nice email from them ... it isn't enough ... go fuck yourself ... (not word for word;) so I'm here and bitching

I need to ventilate it ... and this is the right place ...

What's the moral of the story?





Could it be that it doesn't matter what *you* want? Could it possibly be that no matter if you don't want your real phone # and contact information on your registration, that the rules state that it now has to be there? Could the moral be that people had better follow the fucking rules?



Honestly, I could care less if some dipshit wants to track down my domain info and phone me. Whatever, come stalk me. Knock on my fucking door, I'm here, never hard to find. Bring it the fuck on. Some of my domains have been sitting there for nearly 4 years now, not one asshole has ever bothered me.

Why hide?

I'm surprised they would delete a domain for a wrong number, considering all the spam bags that use them as a registrar.

I wonder what really happened here...

But even if it is 50% true it is frightening. I have a lot of domains at Directnic and I would like to see a response from them on this.

me too ...

That's strange I have never had any problems with Directnic

Mark

Your not the only one bro.

I lost about 5 days of customer service email. My domain mtlmarketing.com was used for customer service email only, some angry customer decided to bitch at iccann that my phone number didnt have a voicemail and they gave me 15 days to change it. I did, sent proper fax just like they wanted. But they kept on telling me what to do all over again.


Here's their latest email.


----------------------------------------------------------------------------------

Date: 07/11/03 04:58pm
From: dgifford

Abby.

The domain MTLMARKETING.COM was in violation of Invalid WHOIS information. When a registrar is notified by ICANN of such an offense we are required by law to follow the protocols in place by ICANN for such offenses.

The person or persons that turned in your domain have absolutely nothing to do with our company. They notified us that your domain was listing invalid information.


This report was turned in and validated by an individual at the ICANN corporation who then sent the report to the sponsoring registrar, ourselves, to follow through with contacting the client.

We have emailed you three times about this matter over the course of 15 days. An individual from our company had to manually verify the domain was in violation two seperate times for each of these notifications to be sent.

You have not completed all steps to update your information to true and valid information and then fax directNIC.com current documented proof of your valid contact information. All of these steps must be completed before the 15 days notice is up, or the domain is removed from your account.

ICANN asks that we delete domains after the 15 days. However, directNIC offers you more time than this. This is our choice as a registrar to offer additional time to our customers for said offenses. You may still retain your domain name if you send valid proof of your contact information to us even after the domain has been removed from your account. We offer you approximately 2 months to update this information with us before we delete the domain (unless the domain is expired or expiring. We do not renew the domain for you.)

Real contact information is required by ICANN in order to generate accountability for what is placed on a domain by any entity registering a domain name. Many customers prefer to use their business address instead of their home information. As long as the information is correct, using your business address is not a problem.

The contact information of an individual who has registered a domain name is required to be legitimate contact information. This information is also required to be available to the public through the WHOIS database. According to ICANN (Internet Corporation for Assigned Names and Numbers,) the governing body for the registration of domain names, a domain name registered by an entity providing invalid contact information is grounds for revocation of the registration of the domain name. They state that registrars 'should require not only that registrants respond to inquiries within 15 days but that the response be accompanied by documentary proof of the accuracy of the 'corrected' data submitted, and that a response lacking such documentation may be treated as a failure to respond.'

We must ask you to please send all these items to complete your Invalid WHOIS report so you do not lose your domain. ICANN has updated their WHOIS requirements and documented proof is no required.

1. a clear copy of your Photo ID
2. current, valid proof of the address you wish to list on your WHOIS information. (A PO box is fine, just show a valid document that lists this address in use with your name. If not in your name, get an authorized signature to sign off on the fact that they are allowing you to use their information and be responsible for your domain. A copy of a current bill mailed to this address is sufficient.
3. current, valid proof of the phone number you wish to list on the WHOIS information. (ICANN requires all domains have a valid, working, message taking phone number listed on their domain name. A current bill for this phone number will be sufficient proof.)
4. Verify that all your contacts in the account reported have been updated to valid and true information. So when our Abuse department attempts to complete the WHOIS verification on your account, there is no question as to the validity of the contact information you are using.

Here are the instructions to modify the contacts in your directNIC account:
1. Click "My Account" button on the first navigation bar at http://www.directnic.com and login with your username and password.
2. Click on the "Customer Settings" button on the second navigation bar.
3. Click "Contacts (this is the list of available contacts you have to set for your domains)' and also select the 'Account Information (account owner info)'. Each of these sections will have to be updated with any contact information changes you make. The next screen will list your current contact information.
4. Click on the contact name or information that you want to modify and update the information.
5. When finished, click the "Update" button.

You can use alternative means of contact information if your anonymity is required in owning your domain addresses. Items such as http://www.alternativeidentity.com/ can be used to keep your information valid and keep your own identity a private matter.

Please update your information and fax to us proof of all your contacts for these domains to 504-566-0484. Please send your fax to the Attention of the Abuse Department.


Sincerely-

Abuse Department
~~directNIC Support

I don't know about this specific case, but I wouldn't assume the registrar is always right. I have heard a number of horror stories of registrars deleting domains when they shouldn't have.

If he (or she?) changed his phone number and they still deleted it, that's fucked up.

Should be interesting to see if he gets it back or not.

Good luck.

Someone might be targeting DirecNIC domain names, if they know that they react like this about it.

I got the impression that he/she purposely put in an incorrect phone number.

"only put another phone, cuz I don't want idiots to call my cell phone"

Clever enough that i haven't had any of my domains taken away.

Tucows will do the very same thing. I have been a Tucows reseller for over 3 years. If they are notified that WHOIS information is not correct, they will give you a short period of time to correct it. If you don't, they delete the domain.

This is not the registrars policy, this is a direct mandate from ICANN. They make the rules, not the registrars.

Directnic is a top notch company. I also suspect there is more to this story than has been told thus far.

We offer great rates on transfers. If you wish to transfer 101-200 domains you can do it for only $7.55 per domain. Over 200 names $7.45. This includes a 1-year extension. (see sig)

If you wish to contact me,

e-mail: [email protected]
ICQ: 38347295

agree, even Network Solutions won't do that without warning you. I know, they snail mailed me something after my change of address ran out and they emailed me, I took care of it right away. I've never had a problem with DirectNic though, like'm a lot better than Network Solutions.
They warned him.

suprised to hear that as they have been good for me for the past 3 and a bit years.

Maybe I'm missing something: Directnic (whom, BTW, I've never had a problem with....) gets the directive from ICANN. They check the info twice and then email you and give you FIFTEEN DAYS to correct the problem......which is EXACTLY what every other ICANN approved registrar does....

And the problem is.......?

Niki,
ICANN has a new system invalid WHOIS system that they implemented about 5 months ago located at http://reports.internic.net/cgi/rpt_whois/rpt.cgi. Basically it allows anybody to report invalid WHOIS information about a domain. ICANN then verifies that the information is invalid, at that time they send us and all registrars an email telling us we have 15 days to get the information corrected or we should delete the domain. This is a requirement from ICANN which we as domain registrars must follow.

Without knowing your domain name, I can't really help you any further with your domain. But I will tell you that because of situations like this, we don't immediately delete the domain. We move the domain to another account and set the domain to registrar-hold, which means the domain will not resolve. This about 95% of the time gets the customers attention and they update their information. We then move the domain back to the correct account.

And your question about providing a valid phone number, yes, you are required to provide a valid phone number on all domain names, this is an ICANN requirement.

So if you can get me the domain name, I will see what I can do to get it back to you today.

You can email me at [email protected].

Donny
directNIC.com

Network solutions has gotten a lot better from their old "eat shit and die" monopoly days, and since Verisign took over.

With just a half dozen domains registered I get a "dedicated rep". (Don't know how dedicated she is, but she does answer the phone on the first ring).

With something as critical as this I don't give the slightest shit what the price is; if I can't speak immediately on the phone to somebody making over $6.50 an hour I am not intrested.

They've been real good for me the last couple years.

Hey Donny, considering others have gotten the same thing recently can you tell us whether or not you've suddenly experienced a lot more reports of invalid whois info ?

When ICANN first came up with this system, I assumed it would not be abused. But the system has been abused, not not as most would think. 75% of the domains that we receive complaints on our companies that send out mass spam emails. About 20% are the "we hate porn people". And the other 5% are people trying to game the system and get a domain they want or something similiar.

But we haven't received a large influx of reports recently. We have received about 1300 complaints since it started about 4 or 5 months ago. Considering we have about a million domains with us currently you are looking at about .1% of our domains have had complaints against them.

I'm sure it's not surprising that of the 1300 complaints we have received it only affects about 300 of our customers in total.

Donny
directNIC.com

its really not surprising with the number of ppl complaining about their domains being deleted. it all roots to "we hate porn people", mostly spammers.

Amazing how fast people are to post and complain. In these situations it is usually user error.

Donny of course will look into it.

As far as rules by ICANN. DirectNIC did not create them, and in order to keep our accredidation we have to follow their rules. ICANN has a monopoly.

In the future if anyone has any issues with DirectNIC, send me an e-mail michael AT directnic DOT com

I will be able to get you in touch with someone ( like Donny) and hopefully figure out the problem and a solution!