Your experience with Amerinoc since the move? Used support yet?

**AllAboutCams** · 07-21-2016, 02:57 AM

Im not happy

We got no discount for the down time
Also pingdom keeps going off saying site is down for short amounts of time

Its like Amerinoc has been sold and they are not telling anyone

**Bladewire** · 07-21-2016, 06:35 AM

You're with a completely different company now, Omnis Network, LLC. They own your I P's as well

The Amerinoc.com domain belongs to them now as well

AmeriNoc.com WHOIS, DNS, & Domain Info - DomainTools

**Jigster715** · 07-21-2016, 07:36 AM

10 hours and waiting for a simple ticket fix. Sometimes tickets are quick. Sometimes really slow. Same as before.

**AllAboutCams** · 07-21-2016, 08:44 PM

Anyone else not getting a reply?

**AllAboutCams** · 07-22-2016, 12:52 AM

Seriously getting ridiculous now

**Naughty** · 07-22-2016, 01:54 AM

Haven't had a reply for 5 days now, on a simple CDN question.
Some guy named John asked for my ticket number last friday or so, never heard since.

We are moving shortly before the site goes down again and there's no support to be found.

**Naughty** · 07-22-2016, 01:56 AM

Originally posted by AllAboutCams

Im not happy

We got no discount for the down time

A month of free hosting would have been nice, downtime surely cost more than that.

Could have used that to move out;p

**AllAboutCams** · 07-22-2016, 03:39 AM

Well at the moment i need root access to move my sites but nobody is replying at all

**Naughty** · 07-22-2016, 03:41 AM

I just checked, our root access is fine.
You have a dedicated server? (we do)

**AllAboutCams** · 07-22-2016, 03:44 AM

And they dont answer the phone

**AllAboutCams** · 07-22-2016, 03:45 AM

Originally posted by Naughty

I just checked, our root access is fine.
You have a dedicated server? (we do)

no just a vps wiredtree need root access to move my sites or i need to pay $75 per hour for them to manually move them

**AllAboutCams** · 07-22-2016, 07:21 AM

Just spoke to them on the phone and they said tickets can take up to 24hrs. and they were acquired when they moved data centers.

**FatBastard** · 07-27-2016, 01:51 PM

About 8 hours for a ticket response

**Miguel T** · 07-27-2016, 02:23 PM

Im so happy I moved all my stuff from there!

Mojohost FTW!!!

**247mg** · 07-28-2016, 08:33 AM

Support is almost gone but we are getting response from BRAD and old star of Amerinoc Chris.

Support is slow and only work during their working time. Average response time for support is 9 hours.

**247mg** · 07-28-2016, 08:34 AM

Originally posted by AllAboutCams

Well at the moment i need root access to move my sites but nobody is replying at all

I think you not aware of this.. Amerinoc stopped giving root access to any one.

**Naughty** · 07-28-2016, 10:00 AM

We are in the process of moving as well.
Pretty lousy they did not tell they were acquired by others, since they hosted a lot of "friends" from the old days.

**Shoplifter** · 07-28-2016, 11:48 AM

Originally posted by Naughty

We are in the process of moving as well.
Pretty lousy they did not tell they were acquired by others, since they hosted a lot of "friends" from the old days.

It's a bit shocking after 16 years with Phatservers/Amerinoc and untold thousands paid to them that we are left in this position and as of today without backups.

I don't really care about the ticket time as I am hands on, but being without backups is rather fundamental.

Your experience with Amerinoc since the move? Used support yet?

Your experience with Amerinoc since the move? Used support yet?

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