Is Paxum still alive?

Got your speedy reply, Ruth . I'm ashamed of myself.

Yeah give it a business day or two it should be sorted. Hard to deal with in these times of instant gratification, but it'll get sorted.

This isn't a case of not getting instant gratification. We pride ourselves on paying our publishers on time - that's why we initiated a load on Oct 5. We contacted Ruth last Thursday Oct 8 to ask about our wire load. So, it's been outstanding since then.

I'm not letting Paxum off the hook so easily, as it's not the first time it's happened. And, their competitors (Payoneer) seem to have no problems with wire loads. We've done two loads to Payoneer in the last week. The last one took less than 24 hours to be credited. And, Paxum and Payoneer use the same bank...

another success story

We stopped using paxum when the wires we sent to load the account were returned on multiple occaisions.

I dont need the embarrasment of explaining to people why they have not been paid.

Exactly this, I'd like to pay our affiliates etc on time and it's hard to explain that money is just "lost". I just heard back from Paxum, they don't know where it is and now I have to hope our bank can actually pull it back.....

They have a horrible service. My experience with them has been pretty bad.

Paxum: new cinema ....cooming soon?!

Welcome to GFY ...

It sucks that you all are forced to deal with amateurs.

I understand that, but banking regulations keep getting tougher and tougher and transferring money overseas is just not easy, more and more banks are opting out of being involved in setups like Paxum rather than deal with the responsibility of complying with all the US banking bullshit - even if they aren't US banks they need to be able to deal with US banks so they have to be, and stay in compliance.

Services like Paxum are great when they work but you need to have a backup plan in place. By transferring to a 3rd party and then to your payees you are, statistically, literally doubling the chances of a delay because each transaction is now 2 transactions.

Personally I only use them for smaller vendors whenever possible, so I can avoid $45 wire fees on payouts under $1000 or so. The smaller payouts add up, but if there is a delay, (and sooner or later there will be) I can always rush out and do a Western Union or Moneygram to avoid being late on payouts. I have delays as well from time to time, I think we all do. I generally ask my payees what they would prefer, and most of the time they will prefer to wait and receive their payouts through usual methods - but if they are in a rush I can take care of them.

I think the most important thing is to be proactive and communicate, everyone in this business has been stiffed once or twice and most of us get pretty nervous when there are delays, because occasionally they have become permanent. (epassporte, etc.)

But in every case where there was bad news the communication went to hell first, followed by easily disproved lies and finally silence.

So to differentiate yourself, be communicative, be honest, and get a backup plan in place.

It's interesting Paxum and Payoneer using the same bank, yet Payoneer doesn't have those issues and is generally more reliable.

I feel your pain bro, we do 1 wire a month to cover all affiliate payments and always make sure there is as little as possible in the account left. It's fingers crossed every time the wire goes out.

the writing is on the wall...

"Mene, mene? Naked bodies?"