Trying to load videos onto my shop and the thumbs will not generate. Support seems to have gone AWOL.
Anyone else having problems on Adult Centro?
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Hey Paul! Heather, our seller support manger, will reach out to you shortly.
Please let me know which of the support mediums you were using. Live chat or the ticket/email system? I ran a quick scan and couldn't find either live chats or tickets, but I might have missed it.
MojoHost.COM | natalie at mojohost dot com | Skype natalie.ac | Telegram @znatalie. Since 1999: 70 Adult Industry awards for Best Hosting Company and professional excellence.Comment
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I will try again. don't see the live chat option. Maybe I'm blocking it, changed my priorities for blocking recently.Comment
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hey Paul, sorry you're having trouble.. i took a quick look through the site,
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where you'd be creating your ticket
live chat is on bottom right, i was able to click through to someone immediatelyComment
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Try a different browser too.
You may find chrome or one of the others gives you better results.
I tend to find chrome works best these days.
But when something gives me problems on one browser I try IE or firefox.Comment
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If you had an AdBlock enabled, chances are it could interfere with the Olark live chat plugin we use.
You should also be able to easily create a ticket by emailing support at adultcentro.com, but I recommend using the email you used to make an account to make sure it goes through.
MojoHost.COM | natalie at mojohost dot com | Skype natalie.ac | Telegram @znatalie. Since 1999: 70 Adult Industry awards for Best Hosting Company and professional excellence.Comment
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