Dear Client,
Further to previous communications, I am pleased to confirm that payments for the first period on the new platform have today been sent out.
Some new system teething issues not only delayed this payment run but also caused us to abandon our original plan of making the first payout a 3 day period covering sales from 1st to 3rd November and so instead we have processed payouts for the period 1st to 7th November. This means that although the payout is a few days later than we had initially intended, on the plus side it will be for a larger sum.
We have also had to revise our ongoing payout schedule changing the "Tuesday to Monday" week that we had previously planned to 4 fixed date periods every month as detailed below.
1st to 7th of the month (7 days) payout report created 8th
8th to 15th of the month (8 days) payout report created 16th
16th to 23rd of the month (8 days) payout report created 24th
24th to last day of month (7 or 8 days (or 5 for Feb) depending on number of days in month) payout report created 1st
These new variable length periods may take a bit of getting used to, but if you produce monthly accounts for your business, we think that you should in time start to like them as unlike with weekly payments there will be no need for adjustment to weeks that span a month end. Payouts will be made around 3 weeks after each period end.
Confirmed payout reports for the first three payment periods of November and any previously unsettled payouts that have already been paid or allocated a payout date can be found in the Payouts section of the reports menu by selecting a custom range of last 3 months with the total of any payouts that we have not yet received the funds drawdown for remaining in the unsettled transactions figure in the reserve report for the time being until such time as they can be moved over.
You will notice that there is an additional column now in the payout report showing an "Estimated Time of Arrival" of the payment to you. This is the maximum time that we would expect even a payment with complicated routing to arrive, not when we expect all payments to arrive. Most merchants should have money in their account much quicker.
We are aware that historically some of our payments that need to pass through correspondent banks have taken longer than they should to arrive at their destination and if your payments are taking longer than 7 working days to arrive after we confirm we have sent them, please let us know and we will work with you to see why that is happening and see what can be done to improve it.
We appreciate your patience as we get things back on track. Please direct any questions about the contents of this email to [email protected]
Happy Thanksgiving and have a nice weekend!
T Anderson
CEO
Message sent from Zombaio Notification Center - Please do not reply (ever!) !
Further to previous communications, I am pleased to confirm that payments for the first period on the new platform have today been sent out.
Some new system teething issues not only delayed this payment run but also caused us to abandon our original plan of making the first payout a 3 day period covering sales from 1st to 3rd November and so instead we have processed payouts for the period 1st to 7th November. This means that although the payout is a few days later than we had initially intended, on the plus side it will be for a larger sum.
We have also had to revise our ongoing payout schedule changing the "Tuesday to Monday" week that we had previously planned to 4 fixed date periods every month as detailed below.
1st to 7th of the month (7 days) payout report created 8th
8th to 15th of the month (8 days) payout report created 16th
16th to 23rd of the month (8 days) payout report created 24th
24th to last day of month (7 or 8 days (or 5 for Feb) depending on number of days in month) payout report created 1st
These new variable length periods may take a bit of getting used to, but if you produce monthly accounts for your business, we think that you should in time start to like them as unlike with weekly payments there will be no need for adjustment to weeks that span a month end. Payouts will be made around 3 weeks after each period end.
Confirmed payout reports for the first three payment periods of November and any previously unsettled payouts that have already been paid or allocated a payout date can be found in the Payouts section of the reports menu by selecting a custom range of last 3 months with the total of any payouts that we have not yet received the funds drawdown for remaining in the unsettled transactions figure in the reserve report for the time being until such time as they can be moved over.
You will notice that there is an additional column now in the payout report showing an "Estimated Time of Arrival" of the payment to you. This is the maximum time that we would expect even a payment with complicated routing to arrive, not when we expect all payments to arrive. Most merchants should have money in their account much quicker.
We are aware that historically some of our payments that need to pass through correspondent banks have taken longer than they should to arrive at their destination and if your payments are taking longer than 7 working days to arrive after we confirm we have sent them, please let us know and we will work with you to see why that is happening and see what can be done to improve it.
We appreciate your patience as we get things back on track. Please direct any questions about the contents of this email to [email protected]
Happy Thanksgiving and have a nice weekend!
T Anderson
CEO
Message sent from Zombaio Notification Center - Please do not reply (ever!) !
The bad news is that the system is going through some teething issues.... like a young child... I guess
6.jpg)
No other company was even near with %, have to admit that.
Comment