Killing Your Own Bussiness

There's old school, and then there's out of touch. People still like to do business face to face, over the phone, and fly in for meetings... But random anonymous phone calls to their website's toll free number isn't going to get that ball rolling

1) Understood however I called the non toll free number listed under contact us.

2) Called them for their specified service.

3) Was never asked for my email address if they needed that. They could have had whoever answers the phone call me back to have gotten it.

If you can't get returning a phone call right, how would you handle a customers problem?

Dude. They are already sitting in the pool drinking margaritas. Work is done, bro! It is Friday. Don't hate the player, hate the game!

business is business, if companies ignore any form of contact, they are not doing themselves any justice.That golden egg could easily be missed.

Bingo!!!!!

Snail mail letter best approach?! Lol! Did you shut your business down in the 90s?

Email #1by far. A letter...lol...

the state of B2C is pretty dire as well

I'm in the process of moving and starting a new venture. I contacted 9 real estate companies in my destination country to find long term accommodations. In my contact I included our full names, name of company my dude will be working for, biz title, our very generous budget. One agent got back to us.

Go to book flights and find out our regular travel agent is away on a conference. We're eager to book the tickets so we decide to try someone new. We're abruptly told by the new agent that our airline of choice doesn't allow cats on flights to our destination country. Um, yeah they do. Chica has us take a seat and she goes out to get coffee before calling the airline to confirm that we were right. Guess who lost a commission and any chance of getting a call when we book flights for my entire family to come and visit. We waited until our regular agent got back and went through her.

I set up an appointment with an account manager at a new bank to set up a very specific type of bank account my credit union doesn't offer, and also to transfer over my not-insignificant savings. Dude kept me waiting for 20 mins on the day of our appointment and tells me that the type of account I want to set up won't let me do what I need it to do. I leave in frustration, knowing he's incorrect. The next day I go back, speak to a regular teller and get the account set up exactly the way I need it. I need the account, no fucking way will I transfer my savings there though.

So yeah, the human capacity for laziness and incompetence never ceases to astound me. At least that means people with drive, skill and intelligence will always succeed.

Yesterday I called 8 pressure washing companies in Las Vegas around 2pm. The first 7 didn't answer the phone. The 8th one got my business because they did.

Any mainstream business who doesn't answer their phone during regular business hours will never get my business.

Maybe those kind of guys are working in the field and can't answer the phone, but did any call back (I bet the answer for most of not all was no).

I answer my unknown calls with "Hello, Backstage,,,,"

I think this topic has taken a shift in direction.

The OP was discussing a message he left in a business to business situation and how he thinks the person that hasn't returned the call is ruining his own business by not accepting the call or offer.

That, B2B, situation is entirely different than a retail or business to customer (customer to business) situation.

Yes, if it is a customer or potential customer calling and leaving a message they should be called back in a reasonable time frame. The same goes for if a potential customer sends email, or completes an online form to get service or an estimate.

But, that (retail customer service) is entirely different than the boss of a company being told he must listen to every unsolicited business call, phone pitch, phone spammer, phone salesman, robo caller, etc.

I think that was my fault, apologies

I do think there is a commonality in this case though, in that if a business is actively trying to recruit business (by advertising on gfy) then I wouldn't necessarily characterize the OP's attempt at contact on that tip as a cold call

I completely agree with you on unsolicited sales pitches