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And ********** - learn to read. Check the title. I was well within my rights to post about my product in this thread. Call me more names. I'm waiting (and laughing all the way to the bank).. |
After reading all the replied in this thread specially the first one, I try not to our reply but than I realised no I have too.... I think with Evx you need inhouse programmer and coder or know smarty very well to work on the template other wise you have to spend good chunks to do a small changes in template to your liking..
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I haven't used Elevated X much beyond working with a few clients who were running it. Based specifically on the way Elevated X has responded to this thread I'll be checking out their products in much greater detail. It's pretty obvious that they take their reputation seriously and are trying to take good care of customers. That means a lot. AJ I'll also contact you directly, I have an idea for a simple improvement to your CMS based on the work I have done in it for clients. It's something that you and your clients may find very useful.
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I have a dedicated guy who takes care of all the code work and he's been doing a going job.
It's normally me on the phone with my Tech and Mojo trying to figure out what's going on and why the site is doing odd things. I get very irritated when features on my site don't work and I can't get straight answers. I keep the design very lean so everything on my site is required. This isn't a hobby for me, it's my bread and butter so when I get the same complaints over and over again from my Members I have to address them as quickly as I can. As I mentioned earlier, when EX is working it works well. I did a lot of research before switching everything over because it's a big job. It got great reviews and some friends were using it who really enjoyed it. Now that AJ has agreed to get in on a phone conversation with my Tech and Mojo I can finally get to the bottom of theses issues and find out what's causing them. |
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Do yourself a favor and get your face out of AJ's asshole. Quote:
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Quote from the reply to OP's email towards me: "I don't work with EX, however i heard good things about them, so should be a good script from what i know." L.E. Afterwards offered him two alternative solutions, so i got no horses here, never worked with EX, never will probably, have my owns and Konrad's which i constantly work with, just saying my opinion that it's not a nice thing the way he posted here. Just my two cents, carry on :) |
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AJ |
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http://www.elevatedx.com/about.php - Not counting emails or phone calls, the live updating support ticket count Elevated X has handled to date = 9,129. We're not new to this. It may take some time but we'll get it sorted out and although I'm sorry it took a frustrated, negative forum post to happen I'm hopeful that we will get Dave's issues resolved so he can continue to rock and roll. :thumbsup AJ |
Whatever the solution, let's be sure to figure it out! We are all human and anyone, us included, is capable of making mistakes or an oversight. ElevatedX is a solid product and a user experience like this is uncommon. Everyone will approach the issue with humility and I'm sure it will be sorted out.
All my best, Brad |
AJ and I are meeting today to discuss the issues and I'm sure we can figure them out.
Your team has been great Brad and they have been working hard to help with the growing pains. Everyone involved with my sites are at the top of their game. If custom templates were supported when I had switched over the EX then I wouldn't have considered looking for an alternative. I'm sure many sites use their templates but I bet a good percentage like me use customs to create a unique look. I spent a lot of time and money making the switch and I will continue to use EX providing the support is there in the future. I don't know if they changed their policies recently but I was originally told in a support ticket on August 20, 2013 "Sorry, but we don't provide custom template support". For software that costs $300/month, there should be support regardless of the templates being used. |
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We are a CMS vendor. If there's a problem with the product WE sold you, our support will cover any and all fixes including bug fixes and has always done so FREE of charge. When a customer of ours chooses to hire another vendor for design or development work it's the responsibility of the hired party to support the product or service they sold you. We do our best to limit design referral sources to those who have proven competent and capable of supporting their work and taking care of their customers when they sell them design or coding services. AJ |
It was a good chat today AJ. Thanks for taking the time to get the ball rolling. I'm looking forward to checking out the new features you mentioned as well.
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My pleasure. Glad to help get things on the right track. :thumbsup
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Hi DG, Is it possible that it was the person who you were paying to use the EX system didn't know what he was doing? Just asking. Quote:
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MAS has a great system and price point
http://www.mansionproductions.com/mas/features.html :thumbsup |
On a regular basis, I get clients that are dumping their other CMS's and going with Elevatedx. There's a reason for it. Actually, there's a LOT of reasons for it.
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Dgraves,
Looking for a better alternative? We have been busy developing on our new Clickcastx 3.0 version. It has all you need ?without the bugs? in a CMS, VOD software, which also offers webcam software, storefront, free add-on and much more! NO UPSELL! We pride ourselves on our great customer service and easy set up! No complex server requirements and we will do the set up for free. Please check out our demo at www.clickcastx.com/demo . You won?t be disappointed in what we have to offer it is definitely a step above the rest! Look forward to talking with you. |
It's actually been working great lately. AJ got involved and got some stuff straightened out and now it's running smooth. Their ticket system now stores all the site/server info which is a lot better.
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I've emailed Mechbunny support 4 times because I wanted to buy the CJ script. Am I like buying a hot commodity or something? No response yet. I guess I'll try something else. I wonder what the deal is?
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Disregard. My emails were in his spam box. I gotta get that script.
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