Fair play 
"On April 16th there was a service outage for a portion of our customers. We sincerely apologize for any issues you may have experienced. We understand the tremendous amount of trust you put in us, and the effect our service has on your business.
The service disruption was caused by a complex and undocumented firmware bug present in multiple networking devices. Immediately after the issue was identified, HostGator?s staff began working directly with the data center?s network engineers and the hardware vendor to restore service.
We can assure you that no confidential information was compromised. Your credit card, passwords, website, customer data, and private information remain safe.
We take your business seriously, and our goal is to maintain the best service possible. Clearly, we fell short of that. We will be working to prevent another situation like this from happening in the future.
As a thank you for your patience and understanding, we want to offer you a free month of hosting. If you have yet to receive this hosting credit, you can reach us Monday - Saturday between 9am and 6pm
Central Standard Time at 877-250-3932. Please contact us by April 25th to receive your credit.
Please contact us with questions at any time. We value you as a customer, and hope to continue to serve your needs for many more years."
"On April 16th there was a service outage for a portion of our customers. We sincerely apologize for any issues you may have experienced. We understand the tremendous amount of trust you put in us, and the effect our service has on your business.
The service disruption was caused by a complex and undocumented firmware bug present in multiple networking devices. Immediately after the issue was identified, HostGator?s staff began working directly with the data center?s network engineers and the hardware vendor to restore service.
We can assure you that no confidential information was compromised. Your credit card, passwords, website, customer data, and private information remain safe.
We take your business seriously, and our goal is to maintain the best service possible. Clearly, we fell short of that. We will be working to prevent another situation like this from happening in the future.
As a thank you for your patience and understanding, we want to offer you a free month of hosting. If you have yet to receive this hosting credit, you can reach us Monday - Saturday between 9am and 6pm
Central Standard Time at 877-250-3932. Please contact us by April 25th to receive your credit.
Please contact us with questions at any time. We value you as a customer, and hope to continue to serve your needs for many more years."
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