Well Well Well, I can honestly say I never never expected to make a thread like this but it must be made in the interest of people doing whats right!
As many of you know I am one vicious critic of shady middle men in this business and if I am going to continue calling out the shady practices of shady middle men then I must also give credit where credit is due to middle men who are honorable and do whats right.
Long story short there was a huge misunderstanding between my company and netbilling about a year and a half ago.
That misunderstanding ruined a thanksgiving holiday and resulted in me and hubby having our merchant account closed, funds intercepted, and reputation adversely affected.
This misunderstanding caused some distress with many of my customers as well as left a bitter and disheartening taste in my mouth with respect to billing companies in general and what I have come to know as middle men.
Needless to say after opening a GFY support ticket on the issue about a month ago to share some of the intimate details of the misunderstanding, we were contacted by the good people at netbilling who reached out to us and offered us a remedy!
We are happy to report that this is one instance where a wrong was done and even though its been a year and a half ago, netbilling made sure that this got resolved for us!
So our funds have been paid back to us in full, and there are absoultely no hard feelings with netbilling or anyone they are associated with.
We did not expect to ever see this resolved however I was wrong in thinking all companies who collect monies were incapable of doing the right thing.
This is how we heal as an industry and how we should always do right by each other even when we have misunderstandings and disagreements.
Many Thanks to Wendy Nelson, and Mitch Farber for their efforts in resolving this for us!
We still think you are great people for making sure the right thing was done here!
If anybody has frustrations or discontent with 3rd party billing please please please by all means give netbilling a call! They are worthy of your business!
As many of you know I am one vicious critic of shady middle men in this business and if I am going to continue calling out the shady practices of shady middle men then I must also give credit where credit is due to middle men who are honorable and do whats right.
Long story short there was a huge misunderstanding between my company and netbilling about a year and a half ago.
That misunderstanding ruined a thanksgiving holiday and resulted in me and hubby having our merchant account closed, funds intercepted, and reputation adversely affected.
This misunderstanding caused some distress with many of my customers as well as left a bitter and disheartening taste in my mouth with respect to billing companies in general and what I have come to know as middle men.
Needless to say after opening a GFY support ticket on the issue about a month ago to share some of the intimate details of the misunderstanding, we were contacted by the good people at netbilling who reached out to us and offered us a remedy!
We are happy to report that this is one instance where a wrong was done and even though its been a year and a half ago, netbilling made sure that this got resolved for us!
So our funds have been paid back to us in full, and there are absoultely no hard feelings with netbilling or anyone they are associated with.
We did not expect to ever see this resolved however I was wrong in thinking all companies who collect monies were incapable of doing the right thing.
This is how we heal as an industry and how we should always do right by each other even when we have misunderstandings and disagreements.
Many Thanks to Wendy Nelson, and Mitch Farber for their efforts in resolving this for us!
We still think you are great people for making sure the right thing was done here!
If anybody has frustrations or discontent with 3rd party billing please please please by all means give netbilling a call! They are worthy of your business!
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