I award Paxum for the worst support ever! - GoFuckYourself.com - Adult Webmaster Forum

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FreeOnes

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#1

I award Paxum for the worst support ever!

01-28-2013, 11:22 AM

Congratulations, well done!

How fucking difficult should it be to add a second user to an account?
"Manage user that have access to the account"

You blew my mind how stupid humans can be!

Sorry, but you left me no choise to create this thread. I spend lots of time to solve this in a normal way...

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brassmonkey

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#2

01-28-2013, 11:25 AM

congratzz man they will come in with im sorry shit

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Kasumi

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#3

01-28-2013, 11:26 AM

For all the business they are getting, I admit they could have better support and better backend/setup. Those romanian banks and getting your account funded by wires... don't even get me started.
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xNetworx

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#4

01-28-2013, 11:26 AM
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RuthB

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#5

01-28-2013, 11:31 AM

Originally posted by FreeOnes

Congratulations, well done!

How fucking difficult should it be to add a second user to an account?
"Manage user that have access to the account"

You blew my mind how stupid humans can be!

Sorry, but you left me no choise to create this thread. I spend lots of time to solve this in a normal way...

Hi there,

I'm sorry you're experiencing difficulties. I spoke with Petra about this feature in Amsterdam last year, and I'd be happy to assist you directly if you'd like to contact me.

Email [email protected] or Skype me - PaxumRuth (My ICQ is not working at the moment) - with the details and I'll help you out.

Thanks,
Ruth

Last edited by RuthB; 01-28-2013, 11:35 AM.

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#6

01-28-2013, 11:34 AM

I'm sure Ruth can get it sorted out for ya!

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#7

01-28-2013, 11:38 AM

Originally posted by CamBoss

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#8

01-28-2013, 11:58 AM

Ruth ROCKS!

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#9

01-28-2013, 12:19 PM

Originally posted by CaptainHowdy

Ruth ROCKS!

LOL Great they have one, or is it two support staff that speak English and know what the fuck there supposed to be doing.

Been like that from day#1, though.

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#10

01-28-2013, 12:20 PM

i lick poo?

My Dream Gal... XXX

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robwod

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#11

01-28-2013, 12:38 PM

I have to say I agree with Maurice here. I like Paxum a lot. However, ticket support at Paxum is a whole other story.

Paxum's Ticket Support is an exercise in complete frustration of canned responses and replies that make you wonder how those who seem to posses such a incredible level of incompetence can find employment there.

The people at ticket support appear to be not even qualified to stand on a corner handing out newsletters or flyers for free, let alone qualified to handle confidential documents or customer service. It's a real shame that ticket support is that bad and certainly not does not lend itself to customer confidence.

If it wasn't for Ruth or Chris, I'd have dropped using them for anything long ago, purely based on incompetent ticket support.

Last edited by robwod; 01-28-2013, 12:40 PM.

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#12

01-28-2013, 12:52 PM

this thread delivers
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#13

01-28-2013, 12:56 PM

Try getting a new card from them... After waiting 6 weeks and no card I had to pay for a new card, hope I get it before summer. Useless...

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#14

01-28-2013, 01:03 PM

Originally posted by CamBoss
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epitome

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#15

01-28-2013, 01:11 PM

Originally posted by AdultDesigns

Try getting a new card from them... After waiting 6 weeks and no card I had to pay for a new card, hope I get it before summer. Useless...

I couldn't get my address changed so my card is somewhere in another state. All I wanted was for them to send to the address on my ID. If they were a serious company they would know that the Florida DMV is way more serious about verifying an address than Paxum is. You have to present the papers in person.
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brassmonkey

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#16

01-28-2013, 01:26 PM

Originally posted by brassmonkey

they will come in with im sorry shit

see

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RuthB

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#17

01-28-2013, 01:30 PM

Originally posted by epitome

I couldn't get my address changed so my card is somewhere in another state. All I wanted was for them to send to the address on my ID. If they were a serious company they would know that the Florida DMV is way more serious about verifying an address than Paxum is. You have to present the papers in person.

Jesse,
We accept US Drivers License as proof of address. You simply need to add the new address to your account and submit a full color, high res, uncropped scan/photo of the ID and the new address will then be verified to your account and available as a 'shipping' option.

I'm surprised you didn't reach out to me directly about this since we already established a line of communication in the past regarding your Paxum account. If you'd like me to look into this for you, please hit me up.

Thanks,
Ruth

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Kasumi

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#18

01-28-2013, 01:32 PM

Originally posted by AdultDesigns

Try getting a new card from them... After waiting 6 weeks and no card I had to pay for a new card, hope I get it before summer. Useless...

I never got my card from them.
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RuthB

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#19

01-28-2013, 01:40 PM

Originally posted by brassmonkey

see

I'm glad that you (and other clients) can count on the fact that Paxum will reply and investigate. Some people have advised us to ignore GFY threads and not respond to them, but we value our GFY clientele, therefore we respond.

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RuthB

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#20

01-28-2013, 01:42 PM

Originally posted by Kasumi

I never got my card from them.

Please open a ticket in the Message Center of your account explaining you have not received your card yet and our support crew will respond. Feel free to email me your Ticket number and Paxum account email address and I'll be happy to follow-up on this for you.

[email protected]

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robwod

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#21

01-28-2013, 01:47 PM

Ruth, I don't think most people who use your services are disappointed in the Paxum service itself. But there's no question your ticket support is truly inadequately staffed by anyone remotely having a sense of customer support.

For myself, I refuse to use it any more. If I have an issue, I go direct to you or Chris. When it comes to Paxum's ticket support, incompetence is an understatement (based on my own experience, no one else's).

Perhaps this is the type of issue Maurice is having (I have no idea). But if it's ticket support, then I can absolutely understand his frustration.

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AdultKing

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#22

01-28-2013, 02:12 PM

You'd want to think that Paxum have Fort Knox like security on these full color, high res, uncropped scans of ID's. That treasure trove of personal information is a wet dream to anyone involved in identity fraud.
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signupdamnit

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#23

01-28-2013, 02:16 PM

Originally posted by AdultKing

You'd want to think that Paxum have Fort Knox like security on these full color, high res, uncropped scans of ID's. That treasure trove of personal information is a wet dream to anyone involved in identity fraud.

I always wondered which laws if any protected people when they knowingly send their IDs in "for verification". Is there any law which stipulates how it must be stored, how long it can be retained or whom it can be shared with? Or is it just a free-for-all where they could sell it all to the highest bidder since you knowingly gave them the ID?

Usually I note companies asking for this stuff do not have privacy policies which spell out in exact details what can be done with it. I'm not sure about Paxum but I'd be shocked if they explicitly spell out in writing what can and cannot be done with your ID.

You don't like my posts? Put me on ignore or fuck right off. I'll say what I want.
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#24

01-28-2013, 02:23 PM

Congrats on the achievement. !@@@@@

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#25

01-28-2013, 02:23 PM

Originally posted by robwod

I have to say I agree with Maurice here. I like Paxum a lot. However, ticket support at Paxum is a whole other story.

Paxum's Ticket Support is an exercise in complete frustration of canned responses and replies that make you wonder how those who seem to posses such a incredible level of incompetence can find employment there.

The people at ticket support appear to be not even qualified to stand on a corner handing out newsletters or flyers for free, let alone qualified to handle confidential documents or customer service. It's a real shame that ticket support is that bad and certainly not does not lend itself to customer confidence.

If it wasn't for Ruth or Chris, I'd have dropped using them for anything long ago, purely based on incompetent ticket support.

This is the real worry for me. They want all these documents and they are handled by idiots.

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brassmonkey

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#26

01-28-2013, 02:24 PM

Originally posted by RuthB

I'm glad that you (and other clients) can count on the fact that Paxum will reply and investigate. Some people have advised us to ignore GFY threads and not respond to them, but we value our GFY clientele, therefore we respond.

ahh gfy is your gateway to biz. your hired to walk through the shit filled ditches. was going to say crawl

Last edited by brassmonkey; 01-28-2013, 02:25 PM.

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DamianJ

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#27

01-28-2013, 02:30 PM

Originally posted by AdultKing

You'd want to think that Paxum have Fort Knox like security on these full color, high res, uncropped scans of ID's. That treasure trove of personal information is a wet dream to anyone involved in identity fraud.

Good point. Care to talk us through how the data is stored and secured Ruth?
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2013

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#28

01-28-2013, 02:32 PM

i like poo-xm
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_Richard_

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#29

01-28-2013, 02:34 PM

Originally posted by georgeyw

This is the real worry for me. They want all these documents and they are handled by idiots.

welcome to every financial organization on the planet
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CaptainHowdy

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#30

01-28-2013, 02:41 PM

Originally posted by 2013

i like poo-xm

...

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RuthB

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#31

01-28-2013, 02:52 PM

Originally posted by FreeOnes

Congratulations, well done!

How fucking difficult should it be to add a second user to an account?
"Manage user that have access to the account"

You blew my mind how stupid humans can be!

Sorry, but you left me no choise to create this thread. I spend lots of time to solve this in a normal way...

Hi Maurice,

I've looked into your situation with Paxum support. It seems the main problem at the moment is the requirement for your employee to first have a verified Paxum account in order to be able to be given access to the FreeOnes Paxum Business account.

For security purposes, anyone wishing to be given sub-access to a verified Paxum Business Account
MUST have a verified personal (or business) account within the Paxum system. Every Paxum
Account must be verified INDEPENDENTLY; regardless of the referring account.

Your employee is not yet verified within our system, and that is the reason they cannot currently be added to your Paxum account. You were informed of this in a support ticket reply.

NB - Any Business Account Holder can add ANY Verified Paxum Account-holder
as a sub-account to their Business Account, providing access
specified by the Business Account-Holder

We advised you to contact your employee directly to find out what they needed to do to finalize the verification process as we are not at liberty to disclose those details to anyone but the client.

After that ticket reply was sent to you, a document was submitted for your employees account, however that document was rejected.

Due to our verification rules, we are unable to accept a document that displays
any name other than the actual Paxum account-holders name.

Once your employees Paxum account is verified within our system, it is a very simple process to provide them access to your FreeOnes Paxum Business Account.

I have sent an email to your employee describing what steps need to be completed in order to verify their account. Hopefully this will help to resolve the issue promptly.

I'd like to take this opportunity to also mention that, EVERY single time a support ticket is created by one of our clients, that client is given the opportunity to provide us with DIRECT feedback about the handling of that ticket. Every single time.

If you feel you have been treated poorly, have complaints about our handling of your issue, or if you'd like to praise the support experience you had, please take a few minutes to complete the customer satisfaction survey and express your views to us. This is the best way for us to evaluate our customer service practices and provide the best service.

Thanks

Last edited by RuthB; 01-28-2013, 02:54 PM.

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brassmonkey

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#32

01-28-2013, 02:53 PM

Originally posted by _Richard_

welcome to every financial organization on the planet

im thinking about starting my own service no bullshit.

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