Adobe fucking worthless support from india ...hack away boys!

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  • srockhard
    Retired
    • Jul 2011
    • 1978

    #1

    Adobe fucking worthless support from india ...hack away boys!

    Unreal...so fucking heated right now I probably shouldn't be typing this. And I was actually going to pay for that shit! FUCK THE CREATIVE CLOUD and fuck Adobe's outsourced support from the non-english speaking country of India...didn't someone just post about that fucking place and how it is the worst country in the world...well yeah them FUCK THEM!

    I'm going to try to get in on that free CS2 download if at all possible but in trying to get the creative cloud installed I wasted 8 hours...YES MOTHER FUCKERS 8 HOURS OF MY TIME CHATTING BACK AND FOURTH WITH NAVID WHILE HE INSTALLED AND UNINSTALLED time and time again with no success...only to find out once he installed it on new user account Admin that Adobe Premiere Pro doesn't work on 32 bit systems! When I asked him for a refund he said I had to call in and could not do via chat.

    ...so i fuckin called in and spoke with boobadu who seriously sounded like the microphone was in his mouth...took 4 tries to get him to understand my email address and then he puts me on hold without warning for nearly 10 mins...comes back and asks me if I can read him the order number and I sat open jawed...its like 30 characters long with numbers and letters ..."NO MAN, I DON'T WANT TO EVEN TRY BECAUSE YOU WON'T BE ABLE TO UNDERSTAND ME...DO YOU HAVE THE ORDER NUMBER THERE ON YOUR SCREEN?" he replies, "yyyyeez ai doo" FFFFUUUUCKKK MAN JUST CANCEL IT ALREADY.....then he puts me on hold again for 5 more mins tries to explain that I need to call back in 24 hours to confirm my mailing address so that they can send a check for refund!!!!! Process the refund on my card you bitches! I FUCKING HATE YOU!!

    Holy shit...I thought Adobe was a solid company with atleast half a brain to provide average or better customer service!!?? Are they really that stingy that they need to save on fuckers that their customers can't communicate with? If anyone works for Adobe and is reading this I highly suggest a different way to get customer service to your customers...even a virtual receptionist would be better and they are cheap as fuck here in the USA.

    AHHHHH!!! .... o.k. thanks for letting me vent...i'm all better now
  • Coup
    🚨 PBBC International 🚨
    • Apr 2010
    • 9931

    #2
    Sounds like someone is having a case of the mondays

    Comment

    • lucas131
      ¯\_(ツ)_/¯
      • Aug 2004
      • 11475

      #3
      eight icecreams

      Comment

      • DWB
        Registered User
        • Jul 2003
        • 31779

        #4
        Sounds like you needed to restart three times.

        Comment

        • moeloubani
          Confirmed User
          • Dec 2007
          • 4235

          #5
          buy a new computer

          Comment

          • srockhard
            Retired
            • Jul 2011
            • 1978

            #6
            'insert quote all of the above'

            You guys always know how to make things better....you must be from India too ;-)

            Comment

            • 12clicks
              Too lazy to set a custom title
              • Jan 2001
              • 19813

              #7
              Originally posted by srockhard
              Unreal...so fucking heated right now I probably shouldn't be typing this. And I was actually going to pay for that shit! FUCK THE CREATIVE CLOUD and fuck Adobe's outsourced support from the non-english speaking country of India...didn't someone just post about that fucking place and how it is the worst country in the world...well yeah them FUCK THEM!

              I'm going to try to get in on that free CS2 download if at all possible but in trying to get the creative cloud installed I wasted 8 hours...YES MOTHER FUCKERS 8 HOURS OF MY TIME CHATTING BACK AND FOURTH WITH NAVID WHILE HE INSTALLED AND UNINSTALLED time and time again with no success...only to find out once he installed it on new user account Admin that Adobe Premiere Pro doesn't work on 32 bit systems! When I asked him for a refund he said I had to call in and could not do via chat.

              ...so i fuckin called in and spoke with boobadu who seriously sounded like the microphone was in his mouth...took 4 tries to get him to understand my email address and then he puts me on hold without warning for nearly 10 mins...comes back and asks me if I can read him the order number and I sat open jawed...its like 30 characters long with numbers and letters ..."NO MAN, I DON'T WANT TO EVEN TRY BECAUSE YOU WON'T BE ABLE TO UNDERSTAND ME...DO YOU HAVE THE ORDER NUMBER THERE ON YOUR SCREEN?" he replies, "yyyyeez ai doo" FFFFUUUUCKKK MAN JUST CANCEL IT ALREADY.....then he puts me on hold again for 5 more mins tries to explain that I need to call back in 24 hours to confirm my mailing address so that they can send a check for refund!!!!! Process the refund on my card you bitches! I FUCKING HATE YOU!!

              Holy shit...I thought Adobe was a solid company with atleast half a brain to provide average or better customer service!!?? Are they really that stingy that they need to save on fuckers that their customers can't communicate with? If anyone works for Adobe and is reading this I highly suggest a different way to get customer service to your customers...even a virtual receptionist would be better and they are cheap as fuck here in the USA.

              AHHHHH!!! .... o.k. thanks for letting me vent...i'm all better now
              Now you know what it's like dealing with you when it comes to anything important
              I'm not a dinosaur, I'm a crocodile. I've seen dinosaurs come and go and I'm left unimpressed.

              Comment

              • xNetworx
                So Fucking What
                • Jan 2004
                • 14445

                #8

                Comment

                • georgeyw
                  58008 53773
                  • Jul 2005
                  • 9865

                  #9
                  Originally posted by srockhard
                  Unreal...so fucking heated right now I probably shouldn't be typing this. And I was actually going to pay for that shit! FUCK THE CREATIVE CLOUD and fuck Adobe's outsourced support from the non-english speaking country of India...didn't someone just post about that fucking place and how it is the worst country in the world...well yeah them FUCK THEM!

                  I'm going to try to get in on that free CS2 download if at all possible but in trying to get the creative cloud installed I wasted 8 hours...YES MOTHER FUCKERS 8 HOURS OF MY TIME CHATTING BACK AND FOURTH WITH NAVID WHILE HE INSTALLED AND UNINSTALLED time and time again with no success...only to find out once he installed it on new user account Admin that Adobe Premiere Pro doesn't work on 32 bit systems! When I asked him for a refund he said I had to call in and could not do via chat.

                  ...so i fuckin called in and spoke with boobadu who seriously sounded like the microphone was in his mouth...took 4 tries to get him to understand my email address and then he puts me on hold without warning for nearly 10 mins...comes back and asks me if I can read him the order number and I sat open jawed...its like 30 characters long with numbers and letters ..."NO MAN, I DON'T WANT TO EVEN TRY BECAUSE YOU WON'T BE ABLE TO UNDERSTAND ME...DO YOU HAVE THE ORDER NUMBER THERE ON YOUR SCREEN?" he replies, "yyyyeez ai doo" FFFFUUUUCKKK MAN JUST CANCEL IT ALREADY.....then he puts me on hold again for 5 more mins tries to explain that I need to call back in 24 hours to confirm my mailing address so that they can send a check for refund!!!!! Process the refund on my card you bitches! I FUCKING HATE YOU!!

                  Holy shit...I thought Adobe was a solid company with atleast half a brain to provide average or better customer service!!?? Are they really that stingy that they need to save on fuckers that their customers can't communicate with? If anyone works for Adobe and is reading this I highly suggest a different way to get customer service to your customers...even a virtual receptionist would be better and they are cheap as fuck here in the USA.

                  AHHHHH!!! .... o.k. thanks for letting me vent...i'm all better now
                  This is what really frustrates me with all bills I have. If there is a problem, it always ends up being support in india or philippines and their grasp of english is completely up the ass.

                  I have often wondered if a co's bottom line has ever suffered because of support issues like this - more than likely the gains outweigh the losses...
                  TripleXPrint on Megan Fox
                  "I would STILL suck her pussy until her face caved in. And then blow her up and do it again!"

                  Comment

                  • vdbucks
                    Monger Cash
                    • Jul 2010
                    • 2773

                    #10
                    Originally posted by srockhard
                    Unreal...so fucking heated right now I probably shouldn't be typing this. And I was actually going to pay for that shit! FUCK THE CREATIVE CLOUD and fuck Adobe's outsourced support from the non-english speaking country of India...didn't someone just post about that fucking place and how it is the worst country in the world...well yeah them FUCK THEM!

                    I'm going to try to get in on that free CS2 download if at all possible but in trying to get the creative cloud installed I wasted 8 hours...YES MOTHER FUCKERS 8 HOURS OF MY TIME CHATTING BACK AND FOURTH WITH NAVID WHILE HE INSTALLED AND UNINSTALLED time and time again with no success...only to find out once he installed it on new user account Admin that Adobe Premiere Pro doesn't work on 32 bit systems! When I asked him for a refund he said I had to call in and could not do via chat.

                    ...so i fuckin called in and spoke with boobadu who seriously sounded like the microphone was in his mouth...took 4 tries to get him to understand my email address and then he puts me on hold without warning for nearly 10 mins...comes back and asks me if I can read him the order number and I sat open jawed...its like 30 characters long with numbers and letters ..."NO MAN, I DON'T WANT TO EVEN TRY BECAUSE YOU WON'T BE ABLE TO UNDERSTAND ME...DO YOU HAVE THE ORDER NUMBER THERE ON YOUR SCREEN?" he replies, "yyyyeez ai doo" FFFFUUUUCKKK MAN JUST CANCEL IT ALREADY.....then he puts me on hold again for 5 more mins tries to explain that I need to call back in 24 hours to confirm my mailing address so that they can send a check for refund!!!!! Process the refund on my card you bitches! I FUCKING HATE YOU!!

                    Holy shit...I thought Adobe was a solid company with atleast half a brain to provide average or better customer service!!?? Are they really that stingy that they need to save on fuckers that their customers can't communicate with? If anyone works for Adobe and is reading this I highly suggest a different way to get customer service to your customers...even a virtual receptionist would be better and they are cheap as fuck here in the USA.

                    AHHHHH!!! .... o.k. thanks for letting me vent...i'm all better now
                    perhaps all of this could have been avoided had you simply read the system requirements...

                    Comment

                    • AdultKing
                      Raise Your Weapon
                      • Jun 2003
                      • 15601

                      #11
                      Creative Cloud is awesome, from your post I cannot see where you mention what went wrong with it that you weren't responsible for, if your system is up to scratch it should be fine.
                      Last edited by AdultKing; 01-08-2013, 05:26 PM.

                      Comment

                      • vdbucks
                        Monger Cash
                        • Jul 2010
                        • 2773

                        #12
                        Originally posted by AdultKing
                        Creative Cloud is awesome, from your post I cannot see where you mention what went wrong.
                        he tried to install premiere pro on a piece of garbage 32 bit dinosaur... without having read the system requirements, which lead to him getting mad at the world for his own stupidity.

                        Comment

                        • AdultKing
                          Raise Your Weapon
                          • Jun 2003
                          • 15601

                          #13
                          Originally posted by vdbucks
                          he tried to install premiere pro on a piece of garbage 32 bit dinosaur... without having read the system requirements, which lead to him getting mad at the world for his own stupidity.
                          Seems that way.

                          For the OP's future reference all the minimum system requirements for Creative Cloud are here:

                          http://www.adobe.com/products/creati...ech-specs.html

                          Might be time to buy a decent computer, that would probably have prevented this meltdown.

                          Comment

                          • Voodoo
                            ♥ ♦ ♣ ♠
                            • Sep 2002
                            • 10600

                            #14
                            Sounds like a lot of minutes on the phone with Navid.

                            "I'm selflessly supporting the common good, but only coincidentally looking out for No.1."

                            Comment

                            • marcop
                              Confirmed User
                              • Nov 2005
                              • 4150

                              #15
                              Adobe's support is notoriously awful.

                              Comment

                              • Supz
                                Arthur Flegenheimer
                                • Jul 2006
                                • 11057

                                #16
                                the cs2 i do not think was free. I am pretty sure adobe is just discontinuing its update servers for that version so they are giving out new serials or something. I read that somewhere...

                                Comment

                                • leg4
                                  Confirmed User
                                  • May 2003
                                  • 4429

                                  #17
                                  Just out of curiosity --- can anyone here name any U.S.A. Tech based companies that have American based support?


                                  Thanks.
                                  >>> Contact me here

                                  email me here

                                  Comment

                                  • vdbucks
                                    Monger Cash
                                    • Jul 2010
                                    • 2773

                                    #18
                                    Originally posted by leg4
                                    Just out of curiosity --- can anyone here name any U.S.A. Tech based companies that have American based support?


                                    Thanks.
                                    The trick here is... don't be a moron and you won't need support 99% of the time. The other 1% of the time you simply deal with the indian dudes and then spend the rest of your day making quickie-mart jokes.

                                    Comment

                                    • JamesM
                                      Confirmed User
                                      • Nov 2012
                                      • 732

                                      #19
                                      indeed , that is very stupid thing to ask for order number which is 30 characters long with numbers and letters .
                                      very bad idea.

                                      they should have something like paypal have in place, it creates temp pw valid for 60 minutes, you call them n tell them email , 1st name, last name, temp pw and you are great to go.


                                      hope you get refund very soon.


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                                      Comment

                                      • srockhard
                                        Retired
                                        • Jul 2011
                                        • 1978

                                        #20
                                        Originally posted by vdbucks
                                        The trick here is... don't be a moron and you won't need support 99% of the time. The other 1% of the time you simply deal with the indian dudes and then spend the rest of your day making quickie-mart jokes.
                                        Thanks man...you speak true words of wisdom and for the record I don't really hate the software and I think most of my frustration came from not being able to use the software itself...so I might just sprout a 2nd hard on and move onto Windows 7 or 8 solves everything and the guys from india become my friends once again ;)

                                        Comment

                                        • vdbucks
                                          Monger Cash
                                          • Jul 2010
                                          • 2773

                                          #21
                                          Originally posted by JamesM
                                          indeed , that is very stupid thing to ask for order number which is 30 characters long with numbers and letters .
                                          very bad idea.

                                          they should have something like paypal have in place, it creates temp pw valid for 60 minutes, you call them n tell them email , 1st name, last name, temp pw and you are great to go.


                                          hope you get refund very soon.
                                          Strange because the order ID's for my creative cloud team membership as well as the standard creative cloud I had before it are only 11 characters long, comprising of simply AD and a 9 digit number after it.

                                          Not an overly difficult number to pass along... not even to quickie-mart guys...

                                          Comment

                                          • Scott McD
                                            Too lazy to set a custom title
                                            • Nov 2002
                                            • 67792

                                            #22
                                            8hrs lol !!


                                            I Buy My High Quality Traffic Here, You Should Too!

                                            Comment

                                            • srockhard
                                              Retired
                                              • Jul 2011
                                              • 1978

                                              #23
                                              Originally posted by vdbucks
                                              Strange because the order ID's for my creative cloud team membership as well as the standard creative cloud I had before it are only 11 characters long, comprising of simply AD and a 9 digit number after it.

                                              Not an overly difficult number to pass along... not even to quickie-mart guys...
                                              I know I over exaggerated that part a bit ...and I guess it doesn't help that I have chubby cheeks and stutter

                                              Comment

                                              • Klen
                                                • Aug 2006
                                                • 32234

                                                #24
                                                Originally posted by vdbucks
                                                The trick here is... don't be a moron and you won't need support 99% of the time. The other 1% of the time you simply deal with the indian dudes and then spend the rest of your day making quickie-mart jokes.
                                                I actually have credo "best program support is where you dont need support" .There is too much cases where support would not be needed at all if just a good FAQ/knowledge base section would be available.

                                                Comment

                                                • CurrentlySober
                                                  Too lazy to wipe my ass
                                                  • Aug 2002
                                                  • 38945

                                                  #25
                                                  i like quickie-farts...


                                                  👁️ 👍️ 💩

                                                  Comment

                                                  • CurrentlySober
                                                    Too lazy to wipe my ass
                                                    • Aug 2002
                                                    • 38945

                                                    #26
                                                    Originally posted by CurrentlySober
                                                    i like quickie-farts...
                                                    Cause when its really 'Quick' I often 'follow thru...'


                                                    👁️ 👍️ 💩

                                                    Comment

                                                    • ajrocks
                                                      Confirmed User
                                                      • Nov 2004
                                                      • 4526

                                                      #27
                                                      Indian Customer Service is great! I love the challenge, I make it a game. My Cable company called me last night to see if I was happy with my service. It took 12 seconds to know it was an Indian call center. That's when the fun starts!

                                                      By the time I was done with them I had 40% off my cable bill for 2 years. Just talk fast and stern and guide them in symantical circles. At some point that get confused and you and have your way with them.
                                                      SEO Strategy - Digital Strategy - Cannabis Lead Generation

                                                      Skype aj.durden1

                                                      Comment

                                                      • RebelR
                                                        Confirmed User
                                                        • Feb 2005
                                                        • 1998

                                                        #28
                                                        Originally posted by srockhard
                                                        I know I over exaggerated that part a bit ...and I guess it doesn't help that I have chubby cheeks and stutter
                                                        A friend of mine after university went to India to teach english. He had a stutter and we used to joke with him that one day there would be a whole segment of the Indian population that would come to North America and say.. I...I ..I.. llllearned English, f...f...frrrrom Phil"... You just reminded me of that. Too bad none of them were in the call center.
                                                        Rich"at"rebel-ads.com
                                                        ICQ 644377336 or MSN ruralx"at"hotmail.com

                                                        Comment

                                                        • Cameltoepro
                                                          Confirmed User
                                                          • Sep 2012
                                                          • 1526

                                                          #29
                                                          I had the same problem with their Dreamweaver cs6. It has major ftp issues. They tried to patch it over and over. Then when no success I asked for a refund and you would think I was asking for the first born. Adobe has gone way down hill in my opinion!
                                                          Awesome Hosting At Awesome Pricing At Vacares

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