Anyone Able To Get Responses To Amerinoc Support Tickets Tonight??

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  • babymaker
    Confirmed User
    • Jan 2004
    • 4751

    #1

    Anyone Able To Get Responses To Amerinoc Support Tickets Tonight??

    I have a bunch of blogs down from some database connection error, and I submitted a ticket, then and hour or so later sent in another ticket and that was an hour ago. This is very unusual Amerinoc hosting is great and so is their support, so just wondering if anyone else is having trouble contacting support tonight? I really need these blogs up and need to do some work on them.

    I usually get a response and problem fixed within 5 mins with Amerinoc so I am thinking something is wrong, I got confirmation that both tickets were recieved, but that is it, just the auto-response emails.

    Anyway, if anyone else is experiencing this as well please let me know and if there is any Amerinoc support guys on ICQ my # is 293125596 I will be up all night.

    Just to make it clear too, I love Amerinoc and have almost no problems with them ever, they are one of the greatest hosts around, so this is no drama thread in anyway, only reason I am posting about it on the boards is incase the ticket system is having errors and they might see this and also to see if anyone else is having the same issuses.

    ICQ 293125596
  • CYF
    Coupon Guru
    • Mar 2009
    • 10973

    #2
    Originally posted by babymaker
    This is very unusual Amerinoc hosting is great and so is their support
    When I hosted there the longest I waited for a ticket was probably 5 or 6 minutes. Hope you get it resolved, they really are a great host
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    Comment

    • epitome
      So Fucking Lame
      • Jun 2009
      • 12156

      #3
      Do they have a phone number you can call for support?

      Comment

      • babymaker
        Confirmed User
        • Jan 2004
        • 4751

        #4
        Originally posted by CYF
        When I hosted there the longest I waited for a ticket was probably 5 or 6 minutes. Hope you get it resolved, they really are a great host
        yes, same here which is why i am wondering whats up, usually they respond in 5 to 7 mins tops and the problem is already fixed They are great so wondering why I am waiting almost 4 hours now from 1st ticket, i checked old email and the problem happened before all they had to do was re-boot server, i am on a VPS i went to check and I can't do it myself. And old VPS I had before I could do my own reboots, but don't see it as option.

        ICQ 293125596

        Comment

        • babymaker
          Confirmed User
          • Jan 2004
          • 4751

          #5
          Originally posted by epitome
          Do they have a phone number you can call for support?
          I will check, the live support was off, so I am guessing phone support would be as well. I am just going to wait it out, they always pull through, so maybe just backed up from something?

          ICQ 293125596

          Comment

          • AllAboutCams
            Femcams.com
            • Jul 2011
            • 12234

            #6
            Probably Keith he is slow but the other 2 are super fast
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            Comment

            • babymaker
              Confirmed User
              • Jan 2004
              • 4751

              #7
              Originally posted by AllAboutCams
              Probably Keith he is slow but the other 2 are super fast
              Maybe he is only one on tonight, hope he responds quick its been too long I am in panic mode

              ICQ 293125596

              Comment

              • CurrentlySober
                Too lazy to wipe my ass
                • Aug 2002
                • 38941

                #8
                Unusual for sure.


                Hope they get things sorted for you soon


                👁️ 👍️ 💩

                Comment

                • CyberHustler
                  Masterbaiter
                  • Feb 2006
                  • 28731

                  #9
                  Wee hours of the night, and they acknowledged my little bitch ass ticket while I was able to be busy taking care of other shit.



                  “If you can convince the lowest white man he’s better than the best colored man, he won’t notice you’re picking his pocket. Hell, give him somebody to look down on, and he’ll empty his pockets for you.”

                  Comment

                  • babymaker
                    Confirmed User
                    • Jan 2004
                    • 4751

                    #10
                    I am back up too! Zach got back in and had me fixed up right away, Zach is the best!

                    Thanx! Zach!

                    ICQ 293125596

                    Comment

                    • Lace
                      Too lazy to set a custom title
                      • Mar 2004
                      • 16116

                      #11
                      I just use support at amerinoc and always get a response. Think the longest I have ever waited was an hour and that was late night.
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                      Comment

                      • wehateporn
                        Promoting Debate on GFY
                        • Apr 2007
                        • 27176

                        #12
                        Amerinoc always say to not post this stuff in forums.

                        Comment

                        • 3xmedia
                          Confirmed User
                          • Apr 2004
                          • 5738

                          #13
                          Originally posted by wehateporn
                          Amerinoc always say to not post this stuff in forums.
                          ---

                          Comment

                          • Lace
                            Too lazy to set a custom title
                            • Mar 2004
                            • 16116

                            #14
                            <10 mins just now and the ticket is resolved.
                            Your Paysite Partner
                            Strength In Numbers!
                            StickyDollars | RadicalCash | KennysPennies | HomegrownCash

                            Comment

                            • Babaganoosh
                              ♥♥♥ Likes Hugs ♥♥♥
                              • Nov 2001
                              • 15841

                              #15
                              Originally posted by CyberHustler
                              Wee hours of the night, and they acknowledged my little bitch ass ticket while I was able to be busy taking care of other shit.



                              You needed support to add a cron job for you?
                              I like pie.

                              Comment

                              • lagcam
                                Confirmed User
                                • Jul 2007
                                • 2890

                                #16
                                If it is urgent, just log in and upgrade the ticket's priority from low.

                                Always works for me.
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                                Comment

                                • Ordo
                                  Confirmed User
                                  • Apr 2004
                                  • 1186

                                  #17
                                  My server Dbase is crashing too.
                                  Nobody answering phones, just submitted a ticket. Really ready to switch server companies at this point. Seems things have gone down hill since Amerinoc bought it.
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                                  Comment

                                  • babymaker
                                    Confirmed User
                                    • Jan 2004
                                    • 4751

                                    #18
                                    I really never have problems with Amerinoc, this was a one time incident. usually after I open a ticket, even a low priority one, everything is fixed and responded to with in 5 to 7 minutes max.

                                    ICQ 293125596

                                    Comment

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