Dedico Hosting company & Costa Galazios... ANSWER MY SUPPORT TICKET

[gleem]

Dedico.com hosting needs to get in here and take care of ticket #9878 that has been pending for MONTHS without a reply from them.

We can address the reason for the ticket off the boards or on the boards, up to you guys.

[V_RocKs]

Shameless plug of a better candidate for hosting: Cyberwurx

They answer their tickets in minutes.

[alias]

Months, damn.

[CYF]

Dedico.com hosting needs to get in here and take care of ticket #9878 that has been pending for MONTHS without a reply from them.

We can address the reason for the ticket off the boards or on the boards, up to you guys.

damn.

[gleem]

I guess they really are dead. I'll detail the issue here tomorrow if I don't hear from them.

[baddog]

Contact me if you need Costa's personal phone number

[stach14]

MONTHS without a reply from them

Ouch, but you must have lots of patience...

[rowan]

Wasn't there a content provider who's been trying to get his colo box back from Dedico for a similarly long period?

[gleem]

Wasn't there a content provider who's been trying to get his colo box back from Dedico for a similarly long period?

I dunno, they went from great support to borderline out of biz, you trust people and they fuck you in the end after years of a good relationship

[SpicyM]

Contact me if you need Costa's personal phone number

If I am right, he is the guy that previously worked for Alphared right?

I remember he had wanted to sell me their dedicated server for all my sites like 2 weeks before the company collapsed.

Seems he only works for reliable hosts

[Darrell]

I dunno, they went from great support to borderline out of biz, you trust people and they fuck you in the end after years of a good relationship

I have a couple of servers with Dedico and support is still as good for me. Today they answered a support ticket and fixed the problem within a few minutes. I'd be very interested to know if anyone else is having problems.

[Kovachi]

Bump for you, Dedico never seemed like a real company.

[seeandsee]

Cyberwurx ultra fast support and hosting quality is why i am with them for 7 yrs.

And support is when i need something, not because something is off all the time , i had maybe had 2 site problems in 7 yrs, best HOSTING COMPANY on world!

[timlover]

I've been with Dedico for a few years now and I can honestly say that not only is it one of the best hosters I have ever had, but the owner Costa has been outstanding when it comes to dealing and handling my business on a 1 to 1 basis....I have no complaints...

[Kovachi]

Spill the beans gleem

[CYF]

I guess they really are dead. I'll detail the issue here tomorrow if I don't hear from them.

what's the story?

[B.Barnato]

How many time is it?

[gleem]

My email to them In November 2012, and here it is 6 months later and still no refund, them only offering $800:

Jeremy, I made the request at the beginning of August to cancel service and refund my year pre-pay, would have been sooner except I could only move my sites away so fast. This was not a 1 time thing, this was a series of abuses, first lying about having backup service only to find out when I needed the backups none existed when my server from you died, then multiple downtimes and a promise that there was monitoring in place so it would never happen again only to find out a server was down for a month before I was notified, this happened MULTIPLE TIMES, then an unannounced downtime of a couple days to a mission critical server (moved my server across country by car with no notice to a new facility), excuse after excuse. Now the latest, A ticket from august going unanswered till today November 9th.

I paid $3500 for the year, broken down into months that is $291 per month, I used the server for 8 months only if you include downtimes in that, that is a 4 month balance of $1164.