I normally go over the amount that you can withdraw using your ATM card so I usually have to withdraw some of it to my bank account which usually takes 3-4 days. I have done this several times with no problems. I withdrew $5000 nearly a few days ago and even received the email from them saying that my transaction was successful. The money is still not there.

Also tried transferring money from my account to the mastercard and it keeps giving the error basically saying I was not allowed to do that. WTF

Yep, plenty of other online money transfer companies have never asked me to do that either.

You must provide them two documents... Just read...

Ruth and Paxum rule!

They also rejected my ID and documents for using the "wrong color ink".


Does it really matter? All they get is a digital copy anyways.

They're process is extremely cumbersome and after that debockle I never attempted to send in my documents again.

yup, exactly. None of my banks or credit cards have EVER asked me to provide another ID after the one I used to open the account had expired. Neither has paypal for that matter.

I'm sitting here trying to think if I have even sent PayPal any kind of identifying documents. I transfer thousands of dollars a month through PayPal. I really don't think I have. Social Security number and bank account information for confirmation was it.

Can't be bothered with it. Got some money in there, but will probably try to get a refund if it's possible.

:thumbsup :thumbsup

:thumbsup :thumbsup

Thanks for your questions. When people request assistance on the forums we ask them to contact us so they can provide us with their account email and ticket number (we advise anyone to submit a ticket through the message center as your first action if you need assistance with your Paxum account). Neither Chris nor myself have direct access to private and confidential account information and therefore we must consult with our support department in order to assist clients.

Paxum is not a bank, Paxum is a registered Money Services Business, as you can see at FINTRAC (Canada) or through FINCEN (USA). When we verify accounts we do not get the opportunity to consult directly with the client, or view the identity documentation in person. We do not get to physically see Paxum clients since all information is submitted via our secure online site. As such, we require specially trained personnel to evaluate every single submitted document to ensure it passes certain verification tests and requirements. This is required of Paxum by Mastercard and our banking partners.

Our verification department do not use shortcuts to verify documents, they follow a strict set of guidelines and procedures. This helps prevent fraud within our service.

:thumbsup :thumbsup

As mentioned above, Paxum is not a bank. We are a Money Services Business and we must ensure we have the correct KYC information in order to provide service to our customers. We do not get to physically meet our customers at the time of application, and therefore we require high quality documentation to prove identity so that we can legally provide service.

At any time we must be in a position to prove that we know our clients and we need valid identification in order to legitimately do that. We are governed by different rules to regular banks that you reference, and therefore you cannot compare the two sets of procedures without compromising the comparison.

As already mentioned, Paxum must be able to prove at any time that we know our customers and we have valid identification to show that. As a company we value our customers and we follow the rules and regulations in order to continue providing our service. We follow the rules.

Monique, please pop me an email or message me with your Paxum account email address and I'll be happy to assist you.

(contact info in sig)

Please hit me up or email me, I'll look into this for you.

Ruth :)

We require Proof of ID and Proof of Address.

If an International Passport cannot be provided and you live outside North America, only then do we request two pieces of picture ID for Proof of ID.

Thanks Jeff! :thumbsup :thumbsup

Hi Brad,

The only time we ask for documents to be signed in a particular color ink is for our additional services, and never for actual account verification.

It is for security purposes that we request the document be signed in blue ink and then scanned or photographed in full color. While it may be a nuisance, it enables us to provide those additional services to our customers. I'd be happy to try to assist you if you'd like me to. Just let me know, my contact info is in my sig.

Ruth :)

Paxum is not a bank, nor are we a large publicly traded corporation such as Paypal. Please see my responses earlier in this post.


oppoten, Please pop me an email or hit me up with your account email and I'd be happy to look into your account status.

:)

Good perspective.


I got an account and jumped through hula hoops to get my card ready to be sent. Thankfully it's only for one sponsor, for one account... won't use the card for too long. :2 cents:

Buzz ,
i am unable to answer your emails


All emails are being returned



THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipient has been delayed:



Message will be retried for 2 more day(s)

Technical details of temporary failure:
DNS Error: DNS server returned general failure




Chris

Yesterday sent email to Chris, Ruth.

Still getting same dumb replies from support.
Way to go Paxum!

Yeah, I am impressed. Made me get off my rear and work on getting my account verified. Mine is tough.. I have two names and two identities as I recently moved from one country to another. I now know we will get it all worked out nicely.

Ruth is great, but dealing with anyone but her is a nightmare.

I too am going through the trying to get another address verified routine because my card is up for renewal.

First document rejected even though it was a bank statement... apparently they think it is some kind of "electronic invoice."

I finally just said use the address on my ID which you already have. If they tell me I have to upload it again I'm not going to and we're done.

Meanwhile, I'm pretty certain by this point the card will be sent to the wrong address.

Probably another fee added on if that happens.

Edit: Chris is cool, too. I mean anyone but them. I suspect the Bangladeshi's.

Companies spend thousands of dollars to know what their customers like or do not like about their product/services, but Paxum is lucky to find it out for FREE, Wake up Guys before it is too late.

Gangnam style

Funny part is, at the ID places you use your EXPIRED ID to get a new one. While I know the rules in place, it is fucking NOT Logical! LOL that is why some states have now 20 year or never expire ID's (the smart states)

I have had ongoing headaches with Paxum as well. What are the other options?

Paxum works great for me, no issues :thumbsup

If you want you can email me [email protected] and let me see if i can help resolve your issues.

Regards
Chris

ok will do .

The other options are:

1. Get an American Paypal account. Download the Paypal app for iphone or Android and use the app to scan and direct deposit all your sponsor checks to your Paypal account, at no fees or costs! Then withdraw from your Paypal account into you regular bankaccount or spend directly at places accepting Paypal.

2. Get an account at http://epayservices.com/ and change all your sponsor payments to check and enter the check payment info found inside epayservices into all your sponsor accounts. It will be a US address, with Tax ID and everything, epayservice will receive your checks and cash them once they arrive and send you SMS along the way to let you know they have arrived and when they will be cashed. Then withdraw with your Mastercard or directly to your bank account. Epayservices charge 5% check cashing fee except CCBill checks which are only 2,5%.

Paxum is great ...

Dictatorship of the proletariat ...

Still do not have the $5000 that I withdrew to my bank account which has been over a week now. I called them Thursday and they told me to give it another day. Today I called and they told me to submit a ticket even though I was on the phone with support? WTF?

@Ruth I have yet to see you on ICQ so its kind of hard to message you.

Chris you aren't on ICQ either so I sent you an email. This is BS!

Your email has been answered already.

I can not get on ICQ at the moment but I am on skype - jupzchris

Im just curious if you run an offshore co and give out debit cards to your workers will you require to do all that paperwork? If not ....

Hi Buzz, I've replied to your email. The HQ document you referenced in this thread was accepted without any issue after you submitted it to our system. Our apologies for any confusion that gave you a different impression of the result.

Hi Pink Misfit, Thanks for reaching out on ICQ. As mentioned, please allow up to 7 business days for delivery of EFT to your account.

With regards to support requesting you open a ticket while on the phone; unfortunately they have no way to know the person they are speaking to on the telephone is the actual account-holder, and to avoid any violation of privacy and confidentiality they request you submit a ticket through our secure system so that they can investigate your issue and reply with any updates or information.

Sid, as I'm sure you already know, every single Paxum client must go through the verification procedure. Everyone must provide valid documentation in order to use our service. If you don't provide the documents, you can't use our service, no matter who you are.

Thanks for your query though :)

Just to clarify; due to the fact that we do not get to physically meet our customers face-to-face at the time of their application, Paxum must request high quality verification documentation in order to ensure the veracity of all submitted documentation.

This stringent verification process provides strong due diligence and helps protect against fake accounts who may conduct illegal activity or jeopardize Paxum's business in some way.

For those who do NOT wish to submit their documentation via our secure online site for account verification, we have two alternative options for you:

1) Come visit us in our Montreal office. Bring your ID and yourself and we will match your ID to your face visually, take a black and white copy of the original ID for our records and then verify your account.

2) Visit a public notary who will notarize and certify that the document they have is a true copy of your original identity document and that the notary saw you in person to match your ID to your face. With this again, we can open your account.

These are not the most convenient methods for account verification however, which is why we do offer the online alternative that the majority of our customers have used to verify their Paxum accounts.

While other companies may not care about following the rules, Paxum is NOT willing to risk our business and so we abide by the rules, even if that means we have to turn away potential clients by doing so.

Paxum will NOT compromise our integrity for the sake of a few more accounts.

How about opening office worldwide?

I was lucky I guess, had no problems at all with paxum, besides them making me change 5 passwords in 2 years. Then in these past 3 weeks its been pathetic, they requested 3 times a utility bill scan that showed my new address on it (as I still have to change the address on my DL) so finally when they decided that the third digital photo was fine they send out my card, they claim it takes "up to 2 weeks" its been over a month. Ruth and Chris can't do anything about it and when I contacted the indian dude at the ticket service, he says things that are not even related to the issue. I'm seriously moving back to checks as I don't see me getting a new card any time soon. Like said it's a shame as they started of being a pretty good service and slowly went to shit.

Thanks for the tip! Great help.

Yes I am and you're about to hear about it.