Orlando

Epoch should be at the top of your list for a 3rd party IPSP.

There are good reasons why they have been around so long and so many big programs use them.

Sam is that you, how have you been? Well i have started a process to get with Epoch. As I have heard so many good things about them.

Thank you for the advice man.

If you have 10% chargebacks you may have bigger concerns to deal with.

To answer your question, however, Epoch does charge $12.50 per chargeback.


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Yep i know, i have to start look closely at how affiliates make their sales.

Thank for the advice.

Hi quick question, do you contest Chargebacks or refunds?

Thanks Again.

Epoch has nearly seventeen years of experience processing transactions and handling refunds and chargebacks. We have a 24/7/365 customer support department which can respond to customers via phone, chat, or email. Our record for helping our merchants remain below the card association thresholds speaks for itself. While I won't go into the details about how we do that here, note that we have established relationships with banks who know us and work with us, and every ethical manner of managing your portfolio is in place to help make sure you make, and keep, your money making you and your customers happy. We have several measures at our disposal to do this, including disputing chargebacks on a case-by-case basis.


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Sound good, I Will be doing Epoch, and I checks my CBacks are just 1.3% I calculated base on days rather than by the months. Hence I got a high percentage before.

But still as program owner, we still need to make sure of what our affiliates are doing when they are selling our sites. This is important, as if they portray our products in any way different from what we actually have, that can lead to higher refunds and CBacks.

Thank for the help again.

Sounds great!

You can begin the process to activate our services by going to https://epoch.com/our_services.html

Or, by writing to [email protected]

You'll be taking international transactions in no time. :thumbsup

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thanks man!

When you have your own merchant account, you control how refunds are handled. Chargebacks come from the banks so a processor does not control that. However, you have the option to fight disputes with your own merchant account using a system like ours that you do not get with a 3rd party processor. If you have the volume, which you state that you do, you have a choice to be in control or not. We are happy to discuss all of the services that we can provide and show you around our system. You will be impressed and save $$.

Mitch

Thank you Mitch, please drop me a line via email. I would like to hear more about your services.

You see I am really on the hunt, for good billing solutions that best fits my needs.

Thanks a mil

Our merchants pay about 7-9% on average, all inclusive. Compare that to 15-18% which is what most 3rd party processors charge.

I sent you an email and we can setup a call and explain further and show you all of the services that we offer.

Thank you, Mitch Farber

Thanks got your email. Yes we can talk. I am looking at other service providers too. Eg. CommerceGate.

As well as other 3rd Party billers for the short-term.

You know, I have too have a good procurement policy. have to get the best "BANG!" for my buck. LOL

Thanks Mitch.

One more thing of note regarding processing with an IPSP, as opposed to using your own merchant account. Traffic trades with other sites is much easier with a 3rd party processor.

Additionally, Epoch offers you far more methods of payment than you could manage or acquire on your own, complete with currency conversion and language translation. Your join/payment form and all customer correspondence is custom generated for each transaction to best suit your individual international customer.

And with Epoch your customers have access to live customer service 24/7/365 in virtually every language. In house, not out-sourced, and professionally trained to reduce refunds and increase retention of your customers.

Get more customers through the door by making Epoch your primary billing solution.



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Can someone post tips/tricks on Charge Back balancing between merchant accounts?

Yeah but most of the time, the fight is useless.

When a surfer files a ChargeBack with a "Transaction not recognized" or "Fraudulent transaction" - good luck appealing to the bank and reversing the chargeback. The bank will side with the surfer most of the time, and you cant prove anything.

Why i don't like 3rd party processors (i.e. Epoch, Zombaio, Segpay, etc) - they scrub (dont let through) waay too many transactions, and therefore you lose potential members and money. Their join pages are also designed in a way that scare away a lot of buyers. For example, their join pages often have big, highly visible text about reccuring prices and membership conversions, that scares surfers away. Also, cross-sales (extra revenue that you can't survive without) are not an option most of the time, or too, written in big red text that scares away the buyers. 3rd party processors do it to minimize the chargebacks, but you lose a lot of potential buyers.

With your own merchant account you can design your own join page and find a perfect balance.

What you have said here, I have heard about this before. my good friend told me he had the same experience. The bank always side with the customer. So he only use Merchant account for Tangible products and not memberships, for memberships is uses 3rd party billers. He say there long history and resources for dealing with Refunds and so on are better than he can do.

I hope I will have a different fate if I choose to do a merchant account.

Thank you so much for you reply man.

I see what you saying. You are saying, tell the customer the truth about conversions, rebills and so on. But. don't tell them so loudly. Now that is a good one, and a funny one too LOL.:1orglaugh

Thanks again London.

You can get your own merchant account and then use a gateway company like NetBilling to handle all transactions and customer support. They will do membership refunds and all that stuff for you.

Right, I was told that too, but both person from NetBilling and CommerceGate.

Thanks London

Correct - we handle it all, except for affiliate payouts and that is because we never actually touch your money. Funds go directly from the cardholder to your bank account and we bill you at the end of the month for our services.

Try TrustCash to process online cash payments for you.
Cash payments = No chargebacks :thumbsup
There are no setup fees and you don't need a merchant account.

Hi TrustCash,

Thank you for your post, this sound like it could be an addition to my alternate payment methods.

Could you explain some more on how this works please?

Thank you in advance.

Fortumo is the best biller. 2 years no problems with them... :thumbsup