Serious Domain Problem - Need Advice

Is the domain locked? If not, try transferring it to another registrar...

judging by the registrar info for vizaweb.com, they could be a directi reseller. you should try contacting directi if the registrar for your domain says something similar to "DIRECTI INTERNET SOLUTIONS PVT. LTD. D/B/A PUBLICDOMAINREGISTRY.COM"

Thats why I use Go-Daddy. If they fuck up I can go to a NASCAR track and bitch slap Danica Patrick.

maybe ill sign up for their affiliate program

"when I called their toll-free number it was a phonesex line."

Do you have auth_info? Move the domain to other provider.

lol

Unlock your domain and move away, if you paid by Paypal make sure you reverse the payments. I wasn't sure if they were shady or just lazy, so was concerned that if I tried to leave they would attempt to steal my domain, they didn't though. They're mostly lazy, you'll be lucky if you ever get another response out of them.

They do this all the time, I've complained about them as have many at a high level, but looks like they're still going for now.

so u had domains at VizaWeb? So how did you do the domain transfer without an auth code from them?

I would file a complaint with ICANN and hope that they can help

why the fuck would you buy a domain with a page like that

Try to unlock first, if you can't then here's procedure to follow

Copy and Paste job below...

Trying to leave VizaWeb and don’t know how? Here’s how

The time came to renew my domain name so I started the usual process. I went into my account page for my registrar (VizaWeb) and was going to go through the tedious process of renewing through PayPal. I get to the appropriate domain name, try to renew and whatdoyaknow: it’s locked.

O.k., that’s all fine and dandy. It’s locked. So, I go through the procedure of unlocking the domain, click the appropriate buttons, and bam…still locked. Thinking I’m a bit of a meat head, I try to unlock again…still locked. I scratch my head and (try to) contact support.

This is where it gets messy. I emailed support about 3 times over the course of 3 weeks and didn’t receive a response. Finally, I tried phoning their tech support line, only to find that the phone is disconnected.

Crap. That’s not good. That’s not good at all.

Well, apparently this isn’t an entirely uncommon situation for VizaWeb. Just Google them and see what comes up. It’s ugly.

So, I resolved that I was going to get to the bottom of this rather than whining about possibly losing my domains. And I figured it out. After a few hours of phone calls and web searches, I figured it out. Sooo…for those of you who have gotten this far, this is what you do:

Navigate to publicdomainregistry.com and fill out the form to submit a Support Request. Apparently, PDR is the parent of VizaWeb. I was a little apprehensive at seeing another form, but these guys got back to me within a few hours. Here is the email I submitted to them:

Hello,

I’ve tried to renew my domain name at what I thought was my current host (VizaWeb), but all my domain names are locked. My current host is not responding to any of my communications. My attempts by phone turned up a disconnected phone number, and have never gotten any reply to my attempts via email. I’ve made some calls and have found that my domain names are somehow linked to public domain registry.

Please let me know what the next steps are to unlock/renew/transfer my domain names away from Vizaweb.

Thank you for your time,
James Holmes

Within a few hours, they unlocked my domains so I could transfer out of VizaWeb. I can now say that all my domains are safely transferred out of VizaWeb and I’m much more relaxed for it.

So, if you want to get out, get a hold of these guys, they made it quick and painless.

Newbies, that's what I was back in early 2007, there were some fake recommendations around for them too which caught me out

i didn't, i said i bought the site a couple of years ago. it's an old site, old domain.

thanks for the info