How long should it take a hosting company to..........

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  • Mutt
    Too lazy to set a custom title
    • Sep 2002
    • 34431
    #1

    How long should it take a hosting company to..........

    fullfil this ticket request:

    Hey, i need ftp and ssh logins for a programmer installing something on my server and his IP address whitelisted - here's his IP address

    thanks
    I moved my sites to Vacares Hosting. I've saved money, my hair is thicker, lost some weight too! Thanks Sly!
    Tags: None
    • Babaganoosh
      ♥♥♥ Likes Hugs ♥♥♥
      • Nov 2001
      • 15841
      #2
      Probably depends on their current workload I would imagine.
      I like pie.

        Comment

        • Nicky
          Too lazy to set a custom title
          • Mar 2003
          • 30071
          #3
          30min tops

          gfynicky @ gmail.com

            Comment

            • Mutt
              Too lazy to set a custom title
              • Sep 2002
              • 34431
              #4
              Originally posted by Nicky
              30min tops
              not 3 hours? when you have a programmer waiting on you?
              I moved my sites to Vacares Hosting. I've saved money, my hair is thicker, lost some weight too! Thanks Sly!

                Comment

                • alias
                  aliasx
                  • Apr 2001
                  • 19010
                  #5
                  Escalate it if you can.
                  https://porncorporation.com

                    Comment

                    • AdultEUhost
                      ORLY?
                      • Oct 2005
                      • 2579
                      #6
                      the job its self is like 2 minutes but when you get in the queue with somebody having downtime in front of you that's just bad luck i guess
                      ICQ: 267-443-722 / leon [at] adulteuhost [dotcom]

                      Nominated for an XBIZ Award as "Webhost of the Year" in 2007, 2012, 2013 and 2014

                        Comment

                        • Babaganoosh
                          ♥♥♥ Likes Hugs ♥♥♥
                          • Nov 2001
                          • 15841
                          #7
                          Is there some reason you waited until the last minute to get a login for your programmer? Sounds like you weren't prepared and now you want support to jump because you didn't have your ducks in a row.
                          I like pie.

                            Comment

                            • Rochard
                              Jägermeister Test Pilot
                              • Dec 2001
                              • 75733
                              #8
                              National net would have it done in like two minutes.
                              Herschel Savage
                              Brooklyn, NY

                                Comment

                                • kane
                                  Too lazy to set a custom title
                                  • Aug 2001
                                  • 20684
                                  #9
                                  The host I use has answered similar questions for me in about 5 minutes.

                                    Comment

                                    • Brujah
                                      Beer Money Baron
                                      • Jan 2001
                                      • 22157
                                      #10
                                      definitely less than 30 minutes

                                        Comment

                                        • Mutt
                                          Too lazy to set a custom title
                                          • Sep 2002
                                          • 34431
                                          #11
                                          Originally posted by Babaganoosh
                                          Is there some reason you waited until the last minute to get a login for your programmer? Sounds like you weren't prepared and now you want support to jump because you didn't have your ducks in a row.
                                          no, the opportunity came up to get this programmer to install a script this afternoon and i should expect that a good hosting company could do this simple request within 30 minutes max.

                                          i think the hosting company should have its duck in a row - that's their business, to be there for clients, hire more support.
                                          I moved my sites to Vacares Hosting. I've saved money, my hair is thicker, lost some weight too! Thanks Sly!

                                            Comment

                                            • Darkhorse
                                              Horsing Around
                                              • Sep 2002
                                              • 5879
                                              #12
                                              Originally posted by Babaganoosh
                                              Is there some reason you waited until the last minute to get a login for your programmer? Sounds like you weren't prepared and now you want support to jump because you didn't have your ducks in a row.
                                              He might not of known he would've needed it. But then the programmer should of told him what access he needed in advance so everything was a go when the work started.

                                              Ahh kk, it was a spur of the moment thing.

                                                Comment

                                                • adultdomainseller
                                                  So Fucking Banned
                                                  • Jul 2012
                                                  • 155
                                                  #13
                                                  Originally posted by Rochard
                                                  National net would have it done in like two minutes.
                                                  even when they are down for 5 hours?

                                                    Comment

                                                    • Babaganoosh
                                                      ♥♥♥ Likes Hugs ♥♥♥
                                                      • Nov 2001
                                                      • 15841
                                                      #14
                                                      Who knows what the hosting company has going on now. I know there's a huge Plesk exploit that was unleashed this week. Hosts who provide that piece of shit control panel are likely busy cleaning up malicious javascript.

                                                      Host could have had an outage or some other datacenter event that backed them up. If it's not a chronic issue, I wouldn't sweat it much.
                                                      I like pie.

                                                        Comment

                                                        • Brujah
                                                          Beer Money Baron
                                                          • Jan 2001
                                                          • 22157
                                                          #15
                                                          I don't think it matters whether you knew about it in advance, or anything else really. Any decent host should be able to get that done in less than 30 minutes. At 3+ hours, on a Thursday evening? That's not good support. The ball was dropped somewhere.

                                                            Comment

                                                            • fris
                                                              Too lazy to set a custom title
                                                              • Aug 2002
                                                              • 55679
                                                              #16
                                                              Originally posted by Mutt
                                                              fullfil this ticket request:

                                                              Hey, i need ftp and ssh logins for a programmer installing something on my server and his IP address whitelisted - here's his IP address

                                                              thanks
                                                              my host got my request done within 2 mins
                                                              Since 1999: 69 Adult Industry awards for Best Hosting Company and professional excellence.

                                                                Comment

                                                                • Mutt
                                                                  Too lazy to set a custom title
                                                                  • Sep 2002
                                                                  • 34431
                                                                  #17
                                                                  Elapsed Time 0 day 3 hours 57 mins 27 secs
                                                                  Since Last Action 0 day 1 hour 43 mins 27 secs
                                                                  I moved my sites to Vacares Hosting. I've saved money, my hair is thicker, lost some weight too! Thanks Sly!

                                                                    Comment

                                                                    • facialfreak
                                                                      Confirmed User
                                                                      • Feb 2005
                                                                      • 3018
                                                                      #18
                                                                      Even if they are extremely busy, they should have replied to you within minutes to tell you the same IMHO ..

                                                                      When it happens that we are very busy, just replying to a client in a timely manner will buy us some time.

                                                                      But to reiterate what's already been said, a request such as this can be handled in mere minutes, and by placing it in a priority queue, all this accomplishes is hard feelings.
                                                                      Last edited by facialfreak; 07-12-2012, 09:21 PM.

                                                                      Managed Shared Hosting starting at $4.99/mo
                                                                      Managed VPS starting at $29.99/mo


                                                                        Comment

                                                                        • DamageX
                                                                          Marketing & Strategy
                                                                          • Jun 2001
                                                                          • 14293
                                                                          #19
                                                                          Depends, is it Webair? If so, good luck...
                                                                          Whitehat is for chumps

                                                                          If you don't do it, somebody else will - true story!

                                                                            Comment

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