Be careful with Paxum withdrawals

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  • m26004
    Confirmed User
    • Jul 2004
    • 35

    #1

    Be careful with Paxum withdrawals

    Both me and a friend did some withdrawals in the last few days from an atm machine in the Netherlands. Different atm machines, same bank.
    All attempts did not work out: no money came out of the atm and the message appeared : Connection failed.
    But to our surprise the money was withdrawn from our accounts.
    After sending support tickets to paxum, we get the following reply:
    Since the funds were not reversed to your Paxum MasterCard we can start an chargeback procedure, procedure that has a $40 fee and takes around 45 days to be completed.

    Anyone else who had the same problem?
  • BradBreakfast
    Confirmed User
    • Feb 2008
    • 415

    #2
    $45 fee for a bank error?

    Last edited by BradBreakfast; 07-11-2012, 10:40 AM.
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    • Fat Panda
      Porn is Dead. Move along.
      • Aug 2006
      • 13296

      #3
      rofl....goooooood luck

      Comment

      • MrCain
        Confirmed User
        • Jun 2006
        • 3332

        #4
        My card worked when I visited Amsterdam.
        Sigmund

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        • Aidoru
          Confirmed User
          • Jul 2012
          • 655

          #5
          Wow that's weird
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          • CPA37710T
            business ready hit me up!
            • Aug 2010
            • 1115

            #6
            Hey there:

            this is not a Paxum only problem, a few years ago when i had epassporte it happened, has happened too with the clickcash debit card they had a year ago, i think this is a common error happening in the ATM's and it happens randomly, when i made reverses i had to wait 30 working days to see my money back

            Comment

            • Freaky_Akula
              Confirmed User
              • Oct 2005
              • 3670

              #7
              Name the bank so other Paxum users can avoid their ATMs.

              Comment

              • V_RocKs
                Damn Right I Kiss Ass!
                • Nov 2003
                • 32449

                #8
                This is why you should always live in North America.

                Comment

                • m26004
                  Confirmed User
                  • Jul 2004
                  • 35

                  #9
                  Originally posted by freaky_akula
                  name the bank so other paxum users can avoid their atms.
                  abn amro

                  Comment

                  • nico-t
                    emperor of my world
                    • Aug 2004
                    • 29903

                    #10
                    Originally posted by m26004
                    abn amro
                    thanks.
                    no problem with rabobank atm a couple of days ago.

                    Comment

                    • Twoface31
                      Confirmed User
                      • Sep 2006
                      • 2746

                      #11
                      my card working fine

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                      • mightyjoe
                        Confirmed User
                        • Jun 2004
                        • 1395

                        #12
                        it happened for epass for me before twice. but i dont do anything and the funds back after 15 to 30 days.

                        i think same with paxum, the funds will naturally back after few weeks

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                        • amateurcanada
                          Confirmed User
                          • Jul 2001
                          • 3766

                          #13
                          Sounds like the connection to withdrawl and approve the release of funds went thru but the finishing did not - much like buying gas from a gas station as they obtain a hold - takes a week or two to release.

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                          • Abracadabra_nl
                            Confirmed User
                            • Jun 2005
                            • 147

                            #14
                            I've experienced experienced the same here in Rotterdam a few days ago on 9 July.

                            I tried to withdraw 1000 euros. I also got the message that the connection has failed.

                            However, today I discovered that 1000 euros have been withdrawn from my credit card account.

                            It's completely ridiculous that finding out what has happened will cost me 40 dollars.
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                            • m26004
                              Confirmed User
                              • Jul 2004
                              • 35

                              #15
                              Just tried another withdrawal but then from a different bank and this time there was no problem. So it seems it is just the abn amro that has this issue with paxum cards.

                              Comment

                              • Denny
                                Too lazy to set a custom title
                                • Feb 2005
                                • 17393

                                #16
                                Originally posted by CPA37710T
                                Hey there:

                                this is not a Paxum only problem, a few years ago when i had epassporte it happened, has happened too with the clickcash debit card they had a year ago, i think this is a common error happening in the ATM's and it happens randomly, when i made reverses i had to wait 30 working days to see my money back

                                Comment

                                • Denny
                                  Too lazy to set a custom title
                                  • Feb 2005
                                  • 17393

                                  #17
                                  Originally posted by mightyjoe
                                  it happened for epass for me before twice. but i dont do anything and the funds back after 15 to 30 days.

                                  i think same with paxum, the funds will naturally back after few weeks
                                  Yep, same here.

                                  Comment

                                  • Vapid - BANNED FOR LIFE
                                    Barterer
                                    • Aug 2004
                                    • 4864

                                    #18
                                    Visa rules

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                                    • RuthB
                                      Let's Get Paxumized!
                                      • May 2005
                                      • 7248

                                      #19
                                      Originally posted by m26004
                                      Both me and a friend did some withdrawals in the last few days from an atm machine in the Netherlands. Different atm machines, same bank.
                                      All attempts did not work out: no money came out of the atm and the message appeared : Connection failed.
                                      But to our surprise the money was withdrawn from our accounts.
                                      After sending support tickets to paxum, we get the following reply:
                                      Since the funds were not reversed to your Paxum MasterCard we can start an chargeback procedure, procedure that has a $40 fee and takes around 45 days to be completed.

                                      Anyone else who had the same problem?
                                      Some merchants will refund a transaction on their own within a matter of days. Some, however, will not, and for those merchants an official chargeback claim must be initiated with the bank.

                                      The $40 fee for the chargeback claim is imposed by the bank, not by Paxum. Some clients have chosen to try to contact the bank directly about this fee in the past, and the bank has confirmed they are the ones charging a fee, not Paxum.

                                      There is a limited time in which the chargeback form can be submitted to the bank, and that is 90 days from the transaction date. Once the bank accepts the form, the merchant has 45 days to provide proof that they did provide cash/services. At the end of the 45 days if no proof has been provided by the merchant, then the funds will be returned to the card at that time.

                                      If you would like to initiate a chargeback, it is advised to submit the request as soon as possible for fastest results.

                                      If you need any assistance, please feel free to contact me at any time:

                                      ICQ #233-854-608
                                      AIM/YM/SKYPE - PaxumRuth
                                      Email - [email protected]

                                      Thanks
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                                      • signupdamnit
                                        Confirmed User
                                        • Aug 2007
                                        • 6697

                                        #20
                                        So it looks like it's open season on Paxum account holders who buy products under $40 from merchants. It'll cost the account holder more to chargeback than the cost of the good. Same for atm operators. In theory if you take out under $40 at a time the atm may as well just keep it and print out a receipt which reads "fuck you!". There is nothing you can do about it without costing you more $$$ than it's worth.

                                        You would think there would be some laws in place which specify that chargebacks must be free for the consumer or the party at fault must pay the fees.

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                                        • MrCain
                                          Confirmed User
                                          • Jun 2006
                                          • 3332

                                          #21
                                          Email abn amro and paste their reply here.
                                          Sigmund

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                                          • signupdamnit
                                            Confirmed User
                                            • Aug 2007
                                            • 6697

                                            #22
                                            Originally posted by Abracadabra_nl
                                            I've experienced experienced the same here in Rotterdam a few days ago on 9 July.

                                            I tried to withdraw 1000 euros. I also got the message that the connection has failed.

                                            However, today I discovered that 1000 euros have been withdrawn from my credit card account.

                                            It's completely ridiculous that finding out what has happened will cost me 40 dollars.
                                            That's one thing people need to be aware of. These cards are not real debit or credit cards in that they don't seem to have the same protections as normal cards do from a real bank.

                                            In my country (the US) these kind of cards are for poorer people or those who cannot get bank accounts for some reason. They typically have 3-10 times the fees of cards from regular banks. For instance here it's practically unheard of to be charged a fee make a chargeback (it may even be illegal). The same for charging for POS declined transactions. If a real bank did that to me then I would switch banks the next day. But I guess Paxum fulfills a niche for some.

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                                            • Overload
                                              Confirmed User
                                              • Jul 2005
                                              • 3185

                                              #23
                                              hah, never happened to me ... never; not with epass, not with paxum ... praising germany's infrastructure haha ;) ... um, but in the national anthem of the netherlands: "i am of german blood ..." :P
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                                              • Pink Misfit
                                                xXxAffiliateReviews.com
                                                • Jun 2007
                                                • 1035

                                                #24
                                                I actually had a paxum issue today which said I had reached my daily activity limit. That was a first for me. Obviously I can only withdraw $2500 per day but I wasn't to that limit. Tried a different ATM and was told the same thing.

                                                I used the card at a store and it worked fine but would not allow me to withdraw anymore funds.
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                                                • RuthB
                                                  Let's Get Paxumized!
                                                  • May 2005
                                                  • 7248

                                                  #25
                                                  Originally posted by Pink Misfit
                                                  I actually had a paxum issue today which said I had reached my daily activity limit. That was a first for me. Obviously I can only withdraw $2500 per day but I wasn't to that limit. Tried a different ATM and was told the same thing.

                                                  I used the card at a store and it worked fine but would not allow me to withdraw anymore funds.
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                                                  • 429mg
                                                    Confirmed User
                                                    • Jul 2010
                                                    • 151

                                                    #26
                                                    I have experienced the same problem with Epass at an ATM from abn amro. The money was deducted from my account and added again a few days later.

                                                    I am using ATM's of ING and Rabobank every week and never experienced a problem with Paxum (or with Epass in the past).
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                                                    • nikki99
                                                      Supermodel
                                                      • Nov 2004
                                                      • 23087

                                                      #27
                                                      email from abn amro netherlands please? cannot find any, just a phone number and an address to send letters
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                                                      • Struggle4Bucks
                                                        Sieg Hi!
                                                        • May 2011
                                                        • 3615

                                                        #28
                                                        Originally posted by V_RocKs
                                                        This is why you should always live in North America.
                                                        No thanks!
                                                        Half troll half amazing!

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                                                        • ThumbLord
                                                          Confirmed User
                                                          • Jan 2009
                                                          • 1932

                                                          #29
                                                          no problem with ING and SNS
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                                                          • KingNigel
                                                            Confirmed User
                                                            • Aug 2006
                                                            • 1756

                                                            #30
                                                            It must be an abn amro problem. On a bitcoin board, people have reported the same problem with abn amro atms and okpay and payoneer cards. They had no problems using their cards in atms run by other banks.
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                                                            • BangThemes
                                                              Confirmed User
                                                              • Jul 2011
                                                              • 191

                                                              #31
                                                              no problem in spain
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                                                              • VenusBlogger
                                                                So Fucking Banned
                                                                • Nov 2011
                                                                • 1540

                                                                #32
                                                                I would blame the shitty bank doing that trick. Not paxum.

                                                                Those shitty banks suck so much.

                                                                No problem so far withdrawing here in South America.

                                                                Only problem are the shitty banks, charging SHITTY EXTRA FEES for the transaction, and applying the crazy currency exchange

                                                                We can't get dollars here in my country, because the shitty COMMUNIST government put restrictions to it and considers the dollar an enemy. And besides that, the ATM's only give pesos, since 10 years ago...

                                                                I wonder how other webmasters in this area do with all these shitty restrictions. Specially when they receive big wires or a checks, and can't get dollars and must get pesos at a ridicolous exchange rate, they lose lots of money...

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                                                                • adultdomainseller
                                                                  So Fucking Banned
                                                                  • Jul 2012
                                                                  • 155

                                                                  #33
                                                                  I have a bunch of money sitting in paxum account i've never withdrew because I'm too lazy to verify the account with their retarded requirements.

                                                                  Comment

                                                                  • Abracadabra_nl
                                                                    Confirmed User
                                                                    • Jun 2005
                                                                    • 147

                                                                    #34
                                                                    Today I got a message from Paxum, telling me: "(...) the fee for this investigation is $40 and the sum is not refundable."

                                                                    That's nice. 1000 euros have been withdrawn from my credit card account. And even after if I've been proved right, they won't refund those 40 dollars.
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                                                                    • nikki99
                                                                      Supermodel
                                                                      • Nov 2004
                                                                      • 23087

                                                                      #35
                                                                      Originally posted by Abracadabra_nl
                                                                      Today I got a message from Paxum, telling me: "(...) the fee for this investigation is $40 and the sum is not refundable."

                                                                      That's nice. 1000 euros have been withdrawn from my credit card account. And even after if I've been proved right, they won't refund those 40 dollars.
                                                                      anb amro contact email please,

                                                                      let´s contact the bank and ask em for a refund, I saw an ATM machine yesterday with a sign (new sign) it says amb amro ATM´s are having technical issues with foreign cards
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                                                                      • AdultEUhost
                                                                        ORLY?
                                                                        • Oct 2005
                                                                        • 2579

                                                                        #36
                                                                        Originally posted by m26004
                                                                        Both me and a friend did some withdrawals in the last few days from an atm machine in the Netherlands. Different atm machines, same bank.
                                                                        All attempts did not work out: no money came out of the atm and the message appeared : Connection failed.
                                                                        But to our surprise the money was withdrawn from our accounts.
                                                                        After sending support tickets to paxum, we get the following reply:
                                                                        Since the funds were not reversed to your Paxum MasterCard we can start an chargeback procedure, procedure that has a $40 fee and takes around 45 days to be completed.

                                                                        Anyone else who had the same problem?
                                                                        Actually I had the same issue with my US bank account card, this was at the ABN Amro
                                                                        Got a connection timeout while funds were taken off the account but no cash was disposed, opened a ticket with the bank and got funds back within 12 hours
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                                                                        • DanS
                                                                          Confirmed User
                                                                          • Jun 2003
                                                                          • 122

                                                                          #37
                                                                          Originally posted by RuthB
                                                                          Some merchants will refund a transaction on their own within a matter of days. Some, however, will not, and for those merchants an official chargeback claim must be initiated with the bank.
                                                                          This is not correct.
                                                                          This is the same standard reply you will always hear from Paxum, when this happens.
                                                                          It happens sometimes, and it happened with epass before aswell.

                                                                          Correct is, that some banks will refund a failed atm withdrawel within minutes, some within weeks without any action from your side.

                                                                          However, before you pay Paxum this ridiculous $45 fee to initiate the investigation, do your self a favor and just go inside the local bank branch and ask for assistance.
                                                                          All of them have a simple form to fill out and will refund the failed transaction.
                                                                          I had this happen to me with a $120 withdrawal. And contacted Paxum first.
                                                                          They went out of their way to change the terms and their fees site on Paxum to get me help lol.
                                                                          After that I went to the bank, filled out a form and the money was back on Paxum before I was getting home. And they added $5 to it.

                                                                          Morale of the story:
                                                                          Paxum should, in the better interest of their customer, advise to settle the dispute with the bank locally, before advising to initiate the EXPENSIVE chargeback process. I have sent them an angry feedback, because I felt that customer support handled the situation completely wrong.
                                                                          Looks like they still do not give advise in the interest of their customers.
                                                                          Last edited by DanS; 07-13-2012, 01:03 AM.
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                                                                          • RuthB
                                                                            Let's Get Paxumized!
                                                                            • May 2005
                                                                            • 7248

                                                                            #38
                                                                            Originally posted by DanS
                                                                            This is not correct.
                                                                            This is the same standard reply you will always hear from Paxum, when this happens.
                                                                            It happens sometimes, and it happened with epass before aswell.

                                                                            Correct is, that some banks will refund a failed atm withdrawel within minutes, some within weeks without any action from your side.

                                                                            However, before you pay Paxum this ridiculous $45 fee to initiate the investigation, do your self a favor and just go inside the local bank branch and ask for assistance.
                                                                            All of them have a simple form to fill out and will refund the failed transaction.
                                                                            I had this happen to me with a $120 withdrawal. And contacted Paxum first.
                                                                            They went out of their way to change the terms and their fees site on Paxum to get me help lol.
                                                                            After that I went to the bank, filled out a form and the money was back on Paxum before I was getting home. And they added $5 to it.

                                                                            Morale of the story:
                                                                            Paxum should, in the better interest of their customer, advise to settle the dispute with the bank locally, before advising to initiate the EXPENSIVE chargeback process. I have sent them an angry feedback, because I felt that customer support handled the situation completely wrong.
                                                                            Looks like they still do not give advise in the interest of their customers.
                                                                            In actual fact, the form we provide from the bank asks if the client has checked with the bank or merchant, and what their reply was.

                                                                            The client must check 'yes' to that question for the chargeback to proceed. If the client checks 'no' to that question, then the chargeback will be rejected and the client is told to contact the bank or merchant first. This is standard practice.

                                                                            Approximately 99% of the time the answer the client receives is 'Contact card issuer', at which point there is no alternative but to proceed with filing a chargeback.

                                                                            To reiterate, the $40 fee is a BANK fee, and NOT a Paxum fee.

                                                                            Thanks
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                                                                            • marlboroack
                                                                              So Fucking Banned
                                                                              • Jul 2010
                                                                              • 9327

                                                                              #39
                                                                              Withdraw from a well trafficked ATM machine. Not some back ally ATM..

                                                                              Comment

                                                                              • Jey p
                                                                                Confirmed User
                                                                                • Apr 2002
                                                                                • 1810

                                                                                #40
                                                                                sorry to hear that man
                                                                                Hope it can be fixed soon!
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                                                                                • Gozarian
                                                                                  Confirmed User
                                                                                  • Jun 2012
                                                                                  • 558

                                                                                  #41
                                                                                  Originally posted by m26004
                                                                                  Just tried another withdrawal but then from a different bank and this time there was no problem. So it seems it is just the abn amro that has this issue with paxum cards.
                                                                                  ABN AMRO has been rife with problems for several years

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                                                                                  • bigluv
                                                                                    Confirmed User
                                                                                    • Jul 2008
                                                                                    • 850

                                                                                    #42
                                                                                    1) you would have to be stupid to be doing small transactions with paxum
                                                                                    2) too bad for you if you live somewhere that has shitty banks
                                                                                    3) in this business you should know at least a little bit about how credit cards work, and know also that waiting a little while will often correct this problem

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                                                                                    • 18teens
                                                                                      Confirmed User
                                                                                      • Dec 2002
                                                                                      • 1605

                                                                                      #43
                                                                                      I wouldn't have a Paxum card if they paid me to have it. Like someone else said, their requirements are fucking retarded. I actually had to take a pic of myself yesterday morning holding up my driver's license just to add a new bank account. What the fuck!?! Guess what, the new bank account still hasn't been fucking approved and I can't get my money out. Their fees are even more fucking retarded but that's another story. Nope, I don't like Paxum or the brain dead people they have working there. Hell, I think I'd rather just give my money to Chris Mallick than deal with their stupid shit

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                                                                                      • X_X_ROB_X_X
                                                                                        ( ◣_◢ )
                                                                                        • Jun 2007
                                                                                        • 509

                                                                                        #44
                                                                                        I've used Paxum for a while now and never had any issues. I wish they would lift my monthly $10,000 limit though. That's the only drawback I see with them.
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