Host stole my money - my options?

**Harmon** · 07-05-2012, 02:03 AM

I am assuming you tried contacting them via phone and email? Do you live over there? Their physical address and a map to their location is here: http://eliteswitch.nl/contact/

Pay them a visit

**DamianJ** · 07-05-2012, 02:04 AM

Surely leasing a server is not "digital goods"?

**marktruman** · 07-05-2012, 02:08 AM

They have ignored all contact, but reply to others no problem

No, I live in the UK

**Phoenix** · 07-05-2012, 02:12 AM

thanks will stay away from them

there are some dirtbag hosts around for sure

**CamTraffic** · 07-05-2012, 02:49 AM

Contact Paypal again

**marktruman** · 07-05-2012, 02:53 AM

Originally posted by CamTraffic

Contact Paypal again

file another claim?

**AlexFS** · 07-05-2012, 05:36 AM

fuck up their twitter / facebook accounts..

**CurrentlySober** · 07-05-2012, 05:47 AM

I'd simply do a 'naughty thing' in an envelope, and send it to them, in the post..

**baddog** · 07-05-2012, 06:09 AM

Originally posted by marktruman

http://eliteswitch.nl

They took 400 euro for me for a server, and yet didnt deliver. Been over a month now. Paypal says they cannot help against digital goods. anyone know if I got any options?

Web hosting is a digital good now? Interesting, I'd make sure they understood exactly what it is that happened.

**Tom_PM** · 07-05-2012, 06:12 AM

It's like saying that leasing a car is just mileage and not a physical item. Bullcrap.

**Tijuana_Tom** · 07-05-2012, 06:23 AM

Web Hosting has ALWAYS been a digital good.

Zero common sense on this forum, lol.

Why the fu you using paypal?

Damn you fools need to be professional ONCE in a while.

**Tom_PM** · 07-05-2012, 06:30 AM

Well thats weird. My server even has a name and a physical address, plus employees who maintain it. How is it only digital? I even deduct it as office equipment on my taxes.

**TeaForOne** · 07-05-2012, 06:53 AM

I got stung with a server being a digital good according to PayPal. Was only $50, so I just wept and sulked away.

**Tush Media** · 07-05-2012, 07:01 AM

That really sucks

**potter** · 07-05-2012, 07:16 AM

What is PayPal’s definition of a Digital Good?

PayPal defines digital goods as goods that are sold delivered and used online in an electronic format. This could include, but is
not limited to, e-books, music files, videos, software, digital images, manuals in electronic format, and virtual goods that may
be sold in the context of a game. Services or ticketing (travel, events) are not currently considered to be digital goods.

By their own terms web hosting should not be digital goods - should be a service.

**96ukssob** · 07-05-2012, 07:26 AM

Originally posted by marktruman

http://eliteswitch.nl

They took 400 euro for me for a server, and yet didnt deliver. Been over a month now. Paypal says they cannot help against digital goods. anyone know if I got any options?

sorry to hear, but hopefully you get your money back.

Contact them and tell them if they do not refund your money or provide you the service, you are contacting your credit card company to dispute the charge. From their end, they don't know if it came from your PayPal checking or a credit card payment.

That will usually get people to get on their feet. Make sure to give them a deadline, like EOD Monday, but make sure you give them at least 2 business days.

Most merchants think they can just pass over people and screw them around, so you have to stand up and show them your not going to be had.

Hosting is not a digital good, its a service. Whom ever you spoke to at Paypal is wrong, I've had to deal with this myself several years ago.

**Tom_PM** · 07-05-2012, 07:28 AM

Of course it's a service. I can't believe people let them get away with claiming it's digital.

Someone should set their server on fire and mail it to paypal and ask them if it looks digital to them.

**marktruman** · 07-05-2012, 07:35 AM

Originally posted by PR_Tom

Of course it's a service. I can't believe people let them get away with claiming it's digital.

Someone should set their server on fire and mail it to paypal and ask them if it looks digital to them.

I cannot dispute this transaction again as the case has been closed. Anyone know the correct email I can send too?

**wehateporn** · 07-05-2012, 07:42 AM

Start many threads complaining on relevant forums. Email them all of the links

**marktruman** · 07-05-2012, 07:53 AM

Yep already have

full story is here http://www.webhostingtalk.com/showthread.php?t=1170131

**stach14** · 07-05-2012, 08:58 AM

Sounds like a very crappy situation. I would get paypal on the phone and don't stop talking until you get someone that has a clue.

**baddog** · 07-05-2012, 09:19 AM

Originally posted by bossku69

sorry to hear, but hopefully you get your money back.

Contact them and tell them if they do not refund your money or provide you the service, you are contacting your credit card company to dispute the charge. From their end, they don't know if it came from your PayPal checking or a credit card payment.

You really think a web host does not know the means of payment? They have issues if they don't know the most basic of things like how they got paid.

**rocky1234** · 07-05-2012, 09:23 AM

paypal sucks.

**96ukssob** · 07-05-2012, 09:35 AM

Originally posted by baddog

You really think a web host does not know the means of payment? They have issues if they don't know the most basic of things like how they got paid.

Anyone with $100 can start a hosting company and most people lack the basic intelligence to keep it running.

I had this issue with something that I bought from a vendor through PayPal. I told him either finish the work or I'll contact him and his response was "there's nothing you can do, it came from paypal and its virtual money." Little did he know it came from my Amex which was quickly reversed

**marktruman** · 07-05-2012, 07:14 PM

mine came from my paypal balance, so there is nothing I can do

**marktruman** · 07-09-2012, 01:06 AM

amazing, paypal said contact the seller to resolve, yes but they wont reply.. morons

At the mercy of paypal on these virtual goods. crooked hosts can take thousands with no payback

**klinton** · 07-09-2012, 05:52 AM

very interesting.....

**martinsc** · 07-09-2012, 06:10 AM

**edelivery** · 07-09-2012, 06:24 AM

Scotch, Matches, Gasoline, and a airline ticket ;)

Burn down their DC!

FYI...You can charge back with your CC, just call your bank.

Worst case, small claims court. Paypal folds quite easy when threatened with a law suit.

**edelivery** · 07-09-2012, 06:49 AM

Since I am in a great mood today, and I hate seeing people have a bad start with a hosting company...You can hit me up via e-mail or skype and let me know your needs.

I will give you the first month @ 200, and 379.99 a month there after.

If you only need a VPS and do not plan on heavy b/w, I may be able to give you a month 100% on us ;)

(we own all of our gear and our data centers)

**Kenny B!** · 07-09-2012, 07:11 AM

Two words... Mojo Host!

Thanks for the warning though.

**GARY LEE** · 07-18-2012, 03:31 PM

I don't know about your specific problem but I had a problem with a scammer site called socialadr. They took my money and delivered about 1% of what they promised. All internet related and paypal went to bat for me and made them credit my card 100%. My money was returned and all I had to do was tell Paypal about these guys.

**bluebook18** · 07-18-2012, 04:05 PM

careful with those people who are making promises because it will end up breaking your balls, the point is don't believe in magic

**nakeddutch** · 07-18-2012, 04:31 PM

Originally posted by marktruman

http://eliteswitch.nl

They took 400 euro for me for a server, and yet didnt deliver. Been over a month now. Paypal says they cannot help against digital goods. anyone know if I got any options?

While you wait - Try these guys

**Barry-xlovecam** · 07-18-2012, 05:06 PM

Code:

whois eliteswitch.nl
Domain name: eliteswitch.nl
Status:      active

Registrar:
   Hostnet B.V.
   De Ruyterkade 6
   1013AA Amsterdam
   Netherlands

DNSSEC:      no

Domain nameservers:
   ns3.sorcer.nl
   ns2.sorcer.nl

whois sorcer.nl
Domain name: sorcer.nl
Status:      active

Registrar:
   ISP-SYSTEMS B.V.
   De Zaale 11
   5612AJ EINDHOVEN
   Netherlands

DNSSEC:      no

Domain nameservers:
   ns1.sorcer.nl          87.255.53.160
   ns2.sorcer.nl          79.170.90.24

I don't know the exact relationship between the company you dealt with and the company that owns the nameservers they are using but it may be related. You might want to investigate further for e-mail addresses ...

Code:

% Information related to '178.18.134.64 - 178.18.134.128'

inetnum:         178.18.134.64 - 178.18.134.128
netname:         CUSTOMER-ELITESWITCH
descr:           Eliteswitch
country:         NL
admin-c:         NT1910-RIPE
tech-c:          NED-RIPE
status:          ASSIGNED PA
mnt-by:          NEDZONE-MNT
source:          RIPE # Filtered

role:            NedZone NOC
address:         Drukkerij 6
admin-c:         AVB4651-RIPE
tech-c:          MO4651-RIPE
tech-c:          JDM1-RIPE
nic-hdl:         NED-RIPE
mnt-by:          NEDZONE-MNT
source:          RIPE # Filtered

person:          Nick Timmermans
address:         Achterstraat 13
address:         5151BT Drunen
phone:           +316-25242578
nic-hdl:         NT1910-RIPE
mnt-by:          NEDZONE-MNT
source:          RIPE # Filtered

% Information related to '178.18.128.0/20AS25459'

route:          178.18.128.0/20
descr:          NedZone block allocated from RIPE
origin:         AS25459
mnt-by:         NEDZONE-MNT
source:         RIPE # Filtered

% This query was served by the RIPE Database Query Service version 1.16 (WHOIS3)

**Brad Mitchell** · 07-18-2012, 07:17 PM

Try PayPal again, that just doesn't at all seem a right response from them. Post on WebHostingTalk.com and that will get their attention, probably.

Brad

**marktruman** · 07-19-2012, 02:12 AM

Originally posted by Brad Mitchell

Try PayPal again, that just doesn't at all seem a right response from them. Post on WebHostingTalk.com and that will get their attention, probably.

Brad

yep, did both. no luck so far. Another host has also took 700e. http://transintegral.net which uses 2checkout, but I paid through paypal with my bank. I know if I chargeback then paypal will close my account

**Nembrionic** · 07-19-2012, 06:11 AM

Originally posted by Barry-xlovecam

Code:

whois eliteswitch.nl
Domain name: eliteswitch.nl
Status:      active

Registrar:
   Hostnet B.V.
   De Ruyterkade 6
   1013AA Amsterdam
   Netherlands

DNSSEC:      no

Domain nameservers:
   ns3.sorcer.nl
   ns2.sorcer.nl

whois sorcer.nl
Domain name: sorcer.nl
Status:      active

Registrar:
   ISP-SYSTEMS B.V.
   De Zaale 11
   5612AJ EINDHOVEN
   Netherlands

DNSSEC:      no

Domain nameservers:
   ns1.sorcer.nl          87.255.53.160
   ns2.sorcer.nl          79.170.90.24

I don't know the exact relationship between the company you dealt with and the company that owns the nameservers they are using but it may be related. You might want to investigate further for e-mail addresses ...

Code:

% Information related to '178.18.134.64 - 178.18.134.128'

inetnum:         178.18.134.64 - 178.18.134.128
netname:         CUSTOMER-ELITESWITCH
descr:           Eliteswitch
country:         NL
admin-c:         NT1910-RIPE
tech-c:          NED-RIPE
status:          ASSIGNED PA
mnt-by:          NEDZONE-MNT
source:          RIPE # Filtered

role:            NedZone NOC
address:         Drukkerij 6
admin-c:         AVB4651-RIPE
tech-c:          MO4651-RIPE
tech-c:          JDM1-RIPE
nic-hdl:         NED-RIPE
mnt-by:          NEDZONE-MNT
source:          RIPE # Filtered

person:          Nick Timmermans
address:         Achterstraat 13
address:         5151BT Drunen
phone:           +316-25242578
nic-hdl:         NT1910-RIPE
mnt-by:          NEDZONE-MNT
source:          RIPE # Filtered

% Information related to '178.18.128.0/20AS25459'

route:          178.18.128.0/20
descr:          NedZone block allocated from RIPE
origin:         AS25459
mnt-by:         NEDZONE-MNT
source:         RIPE # Filtered

% This query was served by the RIPE Database Query Service version 1.16 (WHOIS3)

Easy...EliteSwitch is simply reselling servers and hosting accounts. That's all.

**Barry-xlovecam** · 07-19-2012, 02:13 PM

Originally posted by Nembrionic

Easy...EliteSwitch is simply reselling servers and hosting accounts. That's all.

Shit flows downhill ...

**Nembrionic** · 07-19-2012, 02:21 PM

Originally posted by Barry-xlovecam

Shit flows downhill ...

Not sure what you're saying.

**Barry-xlovecam** · 07-19-2012, 03:23 PM

It means you give his grantor(s) shit and they pass the shit dowwards onto your adversary. As an example, when in a dispute with a large corporation I will send certified mail about the problem to the Chairman of the Board, his secretary usually passes the message down to the right person within the corporation to resolve the problem. When the COB's office asks you to jump you ask; "how high sir?"

In the case of a contracted party, i.e.; a reseller -- the message will get immediate attention as the contracting party wants to preserve its good relationship with its better. Easier to resolve the problem then get into a long go-round with the granting party i.e.; the ISP.

The shit flows downhill method almost always works. The VP at MCI taught me this when I worked for them 30 years ago.

**18teens** · 07-19-2012, 03:47 PM

Originally posted by marktruman

yep, did both. no luck so far. Another host has also took 700e. http://transintegral.net which uses 2checkout, but I paid through paypal with my bank. I know if I chargeback then paypal will close my account

Fuck Paypal if they can't or won't help you resolve the situation. Go to or call your bank asap and charge that shit back. After you get your money back, only do business with reputable hosting companies that everyone has at least heard of before

Host stole my money - my options?

Host stole my money - my options?

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