A year ago I ordered a VPS from you guys to test the waters with your company. After paying for it a week went by without receiving any login info letting me know the server was ready, my emails were ignored and at the same time I saw you in here marketing your latest specials. Finally I emailed to cancel and then I receive a response telling me the account was setup. Ok fine I thought. One of the first things I always do with new hosts is to check the IP's to make sure they are not blacklisted, sure as shit every IP I was assigned was blacklisted so I sent a support ticket explaining I needed new IP's and of course that was ignored. The last thing I would do is place my sites with a company who pulls shit like that the first week I'm with them so I canceled and of course I get a response with the 'no refund' bs. So I'm wondering, did you enjoy the $70 you basically stole from me? I mean at least tell me it went to feeding your poor grandma or something.

Cheers - Wit that info I was able to research a better pic, and see its hoods on the bodies - Not weird 'Sea creature' or 'Bird' type heads!

Thought I needed new glasses for a sec then :)

I would like to add I'm also not fake, I have some dedicated boxes with them and I pay for all of them. If there was any problem it was resolved very quickly. But overly I could say there are no problems with them. I think this all trolling is sad and some of it is also the competition fake trolling. C'mon if you're not a happy customer then just move out somewhere else and stop making cry threads, there is no need for such threads that unfairly hurt this excellent imho company.
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...or dreamhost.

I'll jump on the 25% that were not in that situation, we were going for several managed servers and had issues, 6 months in and we weren't even live and now we've cut our losses and started moving elsewhere!

Abu Ghraib, Iraq. :winkwink:

googling pingdom

As you say its just your opinion - One of the main reasons people come to GFY is they can get the opinion of many.

You have just said that because you have not had an issue you don't want to hear about other peoples problems and they should not post them here.

Once You Had Phat, You will never go back!

There, I was able to spam my ref. url

If it's not Mojo or NatNet in adult... Does it really matter? I mean, come on... if you're with any other company, you're either starting out, or you are just trying to get cheap-secondary hosting. At which point, just switch to a different one. It doesn't really matter. But if you are hosting your primary sites on anything other than the above-mentioned.... You are in for a long haul of headaches, issues and trouble, in my opinion and experience.

:1orglaugh

Yes, sure people have the right to make their opinions here but it's not like I don't want to hear others opinions. It's more like I think that the half of this negativity is artificial, fake, untrue. Sure there are some people that are not satisfied but they should first try to resolve their problems directly and only if it fails then cry over here. But there are some people that has not even hosted at with this company yet they put a negative looking comment just to throw more oil to the fire. I think it's a bit unfair.
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:(:Oh crap

I have 6 dedicated servers with them.

Again, I have 6 dedicated servers with them.

I used to have webair...cancelled due to slow web page loading times.

So fucking what? :helpme

Just because you have a handful of servers with some company does that mean no one else is entitled to their opinion, or has a different experience (good or bad) with webair worth noting?

Congrats on the fact you can afford 6 dedicated servers, and have them with webair. However, I do not believe that because you have a few servers with them, it makes anyone else's experience any more or less true.

No offense.

:2 cents:

That is why I acted like I was not sure; because I was not. I definitely stand corrected. As long as it was enough for CurrentlySober to figure it out, I will be okay with my memory fault. :)

I've been with them for ~5 years and making a move with my current infrastructure is not as easy as migrating a shared plan... so this was not an easy decision.

I haven't been on GFY in forever and simply started the thread to get feedback from everyone since I've really seen their support fall to the ground lately even with the simplest of tasks/issues.

Again, I find it ironic that you are having great experiences with webair and also flying their banner in your sig. Meanwhile, I can't get them to give me the access I need or even return my calls in a timely manner. I think I'm going on 5 days now and still don't have the access I need to all of my servers.

Just wait until something does come up and you are losing thousands of dollars. You just might suddenly understand exactly where I am coming from.

It has nothing to do with the actual problem and everything to do with how they handle it.

I completely agree, but I think the reference to the type of plan is referring to the experience level of the customer making the complaint.

I've gone to great lengths to get things resolved, but I can't run their business for them.

CT,

Honestly, I'm sorry to see you go. You have been a long term valued client. After looking into your account and recent posts/complaint. I see that your VBulletin was hacked a few months back, the issue was addressed, and recommendations were made to you accordingly. Unfortunately, not all of your Vbulletin applications were upgraded by your tech. Compounding the issue, the recent miscommunication you had with Oleg in our LP chat did not help the situation. My apologies again.

Best of luck to you, if you need any thing at all from our side we are here for you.

I also think hosting depends greatly on WHAT, exactly, your websites are doing. Are they static? Do you update them regularly, are they dynamic? How many scripts are you running? Are you streaming, pulling in data via PHP, using Wordpress, using clunky, bug-filled programs on your sites that have nothing to do with hosting? How big are the files on your site which can affect load times. WHERE is your hosting? Halfway round the world or in downtown Chicago, etc?

There are cloud solutions, multi-dedi solutions, even shared plans can work depending on what you're doing....

But really, how HUGE is your host? Do they have a support "team" or just one or two people handling thousands of boxes and issues? If they DO "have a support staff" then test that staff out by calling at 3 in the morning, etc. There are enough hosting choices out there for any need.

...eventually... maybe? :winkwink:

No offense taken... I was simply arguing the point that all the complaints are from shared plans:

Thanks for summing up one of many recent incidents, but that is hardly the reason I am making a move. I've said this several times, and I will say it again: it has nothing to do with what happens and everything to do with how you handle it. I haven't had time to dig through everything, but perhaps I can post a few more examples later.

I just got off the phone with Gerard.. and I honestly hope you can stop defending yourself and start taking some of the advice to heart. You clearly don't have any room for defense and you're just embarrassing yourself.

You should learn from all the major brands out there that have had PR nightmares - accept responsibility and make a change.

Sometimes you need to fall on your sword...

:2 cents:

CT Again I'm sorry you had a bad experience. I'm not attempting to defend anything here other than the facts, and that I am sorry to see you go. As with any successful business out there we do not enjoy losing any client. Regardless, I do not think under the circumstances are you warranted in attacking me personally, being hostile and verbally abusive with my staff, questioning my character, and accusing me of using fake nicks. There are MANY existing clients that have GREAT things to say about Webair on their own accord as you can see.

We looked into your specific issues (past and present), and discussed them internally. Rest Assured, we will take what we can from this experience, go forward, and be all the better for it. I suggest you do the same. Again if you need anything from us on the way out we are happy to help you.

This will be my last reply to you on this forum.

All the best.

im with webair 5+ years.

had a problem last week with my site just going down.
3 seperate occasions it went down each time support saying it was working.

not impressed, other than that good service for years.

if it happens again, i move. simple as that.

Un-fucking-believable this is what you have to say to a customer that is experiencing problems. Really solidifies how shitty your company is ran.

Im NOT a fake nic and i have had a dedicated with them for years.

I've been with Webair a couple of years now, I've had dozens of sites come and go on my server. I have a dedicated box with them. While I cannot say that I am exactly pleased with their recent additions in live support staff who really need training, I can say that they have worked diligently with me to get issues taken care of when they arise, because they're usually out of my realm of knowledge. Aside from that, I am happy with the pricing of my server. I am very unhappy with my MySQL and the way its so damn slow (its on my server as well) but when I am running blogs I use W3 total cache and my time to first byte from the server is usually 500ms now... so I can't complain about network speed.

funny, that was my exact thought when I read it.

I've hosted with Webair for about 10 years, have had a great experience. Only one or 2 issues the whole time, but Mike has always gone above and beyond the call.

A lot of you idiots loved Splitinfinity, they were the worst host I've used.

Except for one thing though. There is one jackass in the tech dept with a foreign accent that couldn't help me for shit when i had a problem with my ftp A few months ago. The problem never got fixed and now i login to ftp through the general server address because my username no longer works.

I thought you were addressing this thread which, until right now, I haven't even read let alone posted in. Clearly you are trolling. :321GFY

How is AMP Content doing? WTF is it to you? I never begged to give you free shitty content in exchange for supporting me on GFY. Yet, you asked me several times to support you in exchange for some shitty hosting. You had no concerns with my posting habits before and while I had your link in my sig. I'm also not seeing boat loads of threads complaining about my shitty content or posting from a fake nic pretending to support it. :1orglaugh

I'd say you should stick to worrying about your own failing business and accusations of fraud. :2 cents:

shitty

&

there's bigger hosting companies with fake nicks here

CT thank you for the call it was indeed enlightening. You are a great guy, I hope to do business with you in the future and again wish you all the best in all you do. Thanks for VALUABLE feedback! I promise to make good use of it. I apologize if i came off indifferent in my previous posts, I should have spoken with you personally sooner.

Aaron M!, I must have hit a nerve ;) :1orglaugh

A day late and a dollar short.

In summation:

Webair sucks. The end.