Last September someone (I won't say who) contracted us to do a ton of work for them including software licensing, customizing software, web work, special scripts, training, technical support, etc, and paid for it all by credit card.
A few months later after receiving all of the goods and services and even benefiting from our work, they decide to chargeback. I get an email from Google asking what is up, and to forward all related documentation to them.
Fortunately for us, we documented every single step in both email and via a private support forum, with screenshots, notes, and clear indications that they agree to everything every step of the way. I sent them everything, along with an overview of the whole job and why I thought we were right.
Amazingly enough, despite the fact that this was a non-tangible item, a service-by-Internet job, an un touchable "thing" in the Ether that is Internet, Google Checkout, God Love them, REFUSED the Chargeback, and we were allowed to keep our money.
If you do programming, graphics, editing, consulting, or other online work, use Google Checkout as a way to accept payment. Cheap rates and amazing, amazing merchant support. Very very impressed.
A few months later after receiving all of the goods and services and even benefiting from our work, they decide to chargeback. I get an email from Google asking what is up, and to forward all related documentation to them.
Fortunately for us, we documented every single step in both email and via a private support forum, with screenshots, notes, and clear indications that they agree to everything every step of the way. I sent them everything, along with an overview of the whole job and why I thought we were right.
Amazingly enough, despite the fact that this was a non-tangible item, a service-by-Internet job, an un touchable "thing" in the Ether that is Internet, Google Checkout, God Love them, REFUSED the Chargeback, and we were allowed to keep our money.
If you do programming, graphics, editing, consulting, or other online work, use Google Checkout as a way to accept payment. Cheap rates and amazing, amazing merchant support. Very very impressed.
Hope they come soon with a solution for canadian.
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