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Old 02-13-2012, 07:18 PM   #1
Fishsex
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HostGator wants Photo id for a hosting account? Umm no

Needing another hosting account I signed up with HostGator since I thought I saw it recommended here. They want a scan of my photo id and a scan of my CC. Thank you but I will be doing business elsewhere. Why in the world would they need this info. If the CC clears and there are no problems I fail to see why they need this info.
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Old 02-13-2012, 07:19 PM   #2
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have had over 100 accounts there and they've never asked me for that once.
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Old 02-13-2012, 07:20 PM   #3
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Fuck that.
Use Amerinoc
That's who I use and never had a problem.
I switched from Hostgator because they are assholes.
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Old 02-13-2012, 07:21 PM   #4
Juicy D. Links
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Quote:
Originally Posted by Fishsex View Post
Needing another hosting account I signed up with HostGator since I thought I saw it recommended here. They want a scan of my photo id and a scan of my CC. Thank you but I will be doing business elsewhere. Why in the world would they need this info. If the CC clears and there are no problems I fail to see why they need this info.
ummm you joking right?
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Old 02-13-2012, 07:23 PM   #5
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I think he neglected to mention the other option was TO CALL THEM. Did you do this to confirm your account with them?
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Old 02-13-2012, 07:26 PM   #6
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was never asked for that.
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Old 02-13-2012, 07:29 PM   #7
Fishsex
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I just sent them an email wondering why in the fuck they would need this kinda thing. I'll call in the morning to find out what the hell they need it for
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Old 02-13-2012, 07:30 PM   #8
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I just opened an account there last month and I didnt have to do that stuff!??
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Old 02-13-2012, 07:31 PM   #9
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Copy of the email

Hello,

Thank you for your order with HostGator.com!

In order for us to continue with the account setup, please respond to this ticket with a scanned copy of a Photo ID such as as a passport, or drivers license. In addition to a photo ID, please include a scanned copy of the credit card that was used in your account purchase (assuming you purchased a hosting account with a credit card). For security purposes you can mask off all the digits of the card number except for the last 4 digits.

We sincerely appreciate your cooperation here, and look forward to working with you.
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Old 02-13-2012, 07:33 PM   #10
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Did you fail their fraud check or something?
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Old 02-13-2012, 07:34 PM   #11
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Where are you, North Korea? Siberia?
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Old 02-13-2012, 07:36 PM   #12
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Piss off.
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Old 02-13-2012, 07:36 PM   #13
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They never asked me for that.
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Old 02-13-2012, 07:38 PM   #14
Fishsex
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US, Maybe I failed the fraud check, My CC has been giving me problems time to time. But there is no reason to ask me for this nonsense
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Old 02-13-2012, 07:39 PM   #15
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The email i got from them... maybe cause your not from usa?
Hello,

Thank you for your order with HostGator.com!

In order for us to setup your account, we will need you to call in and verify your billing information.

If you are unable to call us, you can instead respond to this ticket with a scanned copy of a Photo ID such as a passport, or drivers license. In addition to a photo ID, please include a scanned copy of the credit card that was used in your account purchase (assuming you purchased a hosting account with a credit card). For security purposes you can mask off all the digits of the card number except for the last 4 digits.

Please provide us with the above requested information at your earliest convenience to ensure that your account with HostGator is setup as soon as possible.

Toll-free: 1-866-96-GATOR, extension 1010
International: 001-713-574-5287

We are available 24/7, so please feel free to call us at your convenience. We apologize for any inconveniences that may result from this process.

If you have any questions, comments, or concerns, please don't hesitate to contact us.

Thank you,
HostGator.com Sales Team
Customer ID: my id

Quote:
Originally Posted by Fishsex View Post
Copy of the email

Hello,

Thank you for your order with HostGator.com!

In order for us to continue with the account setup, please respond to this ticket with a scanned copy of a Photo ID such as as a passport, or drivers license. In addition to a photo ID, please include a scanned copy of the credit card that was used in your account purchase (assuming you purchased a hosting account with a credit card). For security purposes you can mask off all the digits of the card number except for the last 4 digits.

We sincerely appreciate your cooperation here, and look forward to working with you.
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Old 02-13-2012, 07:43 PM   #16
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possibly come from a high risk country or a proxy/vpn?

Its called anti fraud. I don't blame them one bit for asking for it.
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Old 02-13-2012, 07:43 PM   #17
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Nope from the good old USA, no number was provided
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Old 02-13-2012, 07:46 PM   #18
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Call them? Perhaps they can give you more info as to why they want all this documentation.
I wouldn't send shit to them either.

Quote:
Originally Posted by Fishsex View Post
Nope from the good old USA, no number was provided
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Old 02-13-2012, 07:50 PM   #19
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US, Maybe I failed the fraud check, My CC has been giving me problems time to time. But there is no reason to ask me for this nonsense
Those pesky credit cards always acting up.
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Old 02-13-2012, 07:52 PM   #20
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gonna in the morning, personally this leaves a bad taste in my mouth. Unless the CC was declined for some reason. Been working since 7am and its close to 10pm my time. So as much as I would like to discuss it with you guys. I am tired. If need be my email is fish{dot}sex{at}gmail{dot}com
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Old 02-13-2012, 08:03 PM   #21
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ahhh now we find out it could be your card lol

I agree a photo id is over the top though.

dont host your money makers on hostgator,dreamhost

get a couple of managed vps's on good hosts like amerinoc cyberwurx etc
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Old 02-13-2012, 08:06 PM   #22
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Wouldn't they just decline you? That's just bizarre.
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Old 02-13-2012, 08:48 PM   #23
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Same here (UK) told them to go fuck themselves and went for amerinoc
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Old 02-13-2012, 09:00 PM   #24
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Read the fine print. Might be some gems in there.
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Old 02-13-2012, 09:21 PM   #25
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way too much info for just a hosting account...
host somewhere else..
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Old 02-13-2012, 10:51 PM   #26
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World is going to shit
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Old 02-13-2012, 11:02 PM   #27
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Further communications, no my cc was not declined. Total Bullshit. I won't be using them anytime in the future

Dear Customer,

We apologize if our verification process seems excessive, however please understand this process is in place to protect our customers, as well as ourselves from fraud.

If you do not wish to proceed with your new order, then no further action needs to be taken on your part. We have not yet completed any charges for your purchase; it was only a pre-authorization. If you have purchased your account by PayPal, this authorization will be reversed with 48 hours, however if you have paid with a credit card, it may take 5-7 business days to reflect in your bank account.

If you have any questions, please do not hesitate to contact us.

Best Regards,
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Old 02-13-2012, 11:25 PM   #28
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have had over 100 accounts there and they've never asked me for that once.
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Old 02-13-2012, 11:33 PM   #29
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Why do I have to verify my new order?

We carefully evaluate new accounts to determine high risk orders. Please do not take it personally if you are asked to verify a new account, as you may have been selected randomly.
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Old 02-14-2012, 01:16 AM   #30
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Needing another hosting account I signed up with HostGator since I thought I saw it recommended here. They want a scan of my photo id and a scan of my CC. Thank you but I will be doing business elsewhere. Why in the world would they need this info. If the CC clears and there are no problems I fail to see why they need this info.
There is a lot of fraud for us Hosting Companies, but with a little experience and monitoring we can usually tell who is real and who is a scammer. Sorry for the hassle but probably a blessing in disguise there severs are super slow and over sold.
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Old 02-14-2012, 02:34 AM   #31
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Could be a LOT worse...

I signed up for hosting back in 2001, and they wanted all of the above, plus 'Fan Signs' of me in ladies underwear, holding Paper signs saying that they 'rocked'...
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