JoseSanchez

I started registering for Paxum about a week ago. I don't live in the US so I uploaded my local driver's license (with my name and birthday in Latin letters) and my passport (of course it is written in English, too).

They emailed me back to say that I need to send them proof of address, even though i technically have my address on my license. Problem is I AM NOT FROM AMERICA so my license DOES NOT HAVE MY ADDRESS in ENGLISH.

NEITHER DOES MY PHONE BILL, electricity bill, or any other bill they want.

here is what they wrote:

So what they are saying is that in addition to the $45 we each pay for each year we use their card, we also need to pay $50 (in my country, it's about $50 to get a notarized letter for this)? Did everyone here that has paxum, and everyone here says they have it, get notarized? it's hard for me to believe that i am in the only country in the world that doesn't send phone bills in english.

So fuck that shit. I went with paxum and not payoner because they are supposedly cheaper, but the truth is they charge $1 for the transactions, payoneer has them for free, so the atm fee being higher isn't as important - it ends up being the same anyway.

guess i am signing up for payoneer. they are safer anyway and i trust them more, I know a lot of people using them for years and my friends said they didn't have to send a NOTARIZED PROOF OF ADDRESS.

Redpass = not an option since they don't work with like anyone yet, maybe later.

Chris

JoseSanchez,
I'm sorry you are having problems getting your account verified with us. We do have a KYC policy that we must follow. I'm confident that I can get you sorted out. You are more than welcome to reach out to me [email protected].


Regards,
Chris

JoseSanchez

how are you supposed to help? you need the proof of address, i'm not paying for it. you say it's kyc, so you can't NOT have it, soooo no solution here.

JoseSanchez

why should i have to lie? i don't do anything illegal and see no reason to take a chance of paxum shutting down my account later on.

Chris

JoseSanchez,

It's up to you if you want me to look into this more. I can suggest alternatives once I know more about your account.
If it's true you do not have ANY documents that have your address on them we would need some form of notarized document stating your address - as should all of our competitors when it comes to account verification.

Our polices are put into place to protect all of our users.

Regards,

Chris

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Paxum is worth any trouble ...

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JoseSanchez

I would love to know how you can help, but why can't you do it here? support said there is no alternative, and i am sure i am not the only user that lives in a country that isn't an english speaking country. SOOOO what's you solution?

Cash

You don't use Paxum = you lose

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Chris

JoseSanchez,
We do not discuss our clients accounts on a public forum.

CHris

JoseSanchez

All my documents have my address on them, but not in English. Do you honestly have all your camgirls from wherever and all your webmasters from otehr places send in notarized IDs? it's hard for me to beleive everyone doesthat, but like i said, i only tried applying with Paxum, i haven't tried payoneer yet.

DWB

+1

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v4 media

Is it down to accents? What language is your documentation in?

Chris

JoseSanchez,
Yes 100% all of our card holders follow the same verification process. If their id's are not in latin characters it must be notarized. We do not and will not make an exception for anyone.

Regards
Chris

femdomdestiny

Where are you from?

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ICQ: 463-630-426
email: webmaster(at)femdomdestiny.com

AllAboutCams

this happened to me and they took my driver licence as proof of id after about 10 emails to support.

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nextri

How do you translate addresses? glad my name or address doesn't contain the three specific norwegian letters ÆØÅ.

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femdomdestiny

I can't remember having this problem and I have cyrlic letter in address.

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ICQ: 463-630-426
email: webmaster(at)femdomdestiny.com

DarkJedi

I'm glad Paxum is screening people so extensively, less shady fuckers in the system.

Oh yeah, and if you can't afford $50 to get the docs in order, you shouldn't be doing business online. Go fill out your local McDonalds app, they might need a floor cleaner.

u-Bob

Those are pretty standard things all ewallet providers (Paypal, Paxum, OKPay, RedPass,...) request. I've only ever had problems with one of them: paypal... because they're understaffed, it took weeks to get the docs verified.

What country are you in?

Eric

I have zero skin in this game, but it gets very disturbing to see the number of people that do not understand the basic fundamentals that a financial institution must adhere to so they are able to do business.

This is not a Paxum requirement, this is a requirement of the bank that backs Paxum and a requirement that Paxum must adhere to so they can keep the Mastercard Logo on their cards and Paxum users can continue to enjoy the luxuries that a Paxum card provides.

KYC is not some made up regulation. READ IT. LIVE IT. LOVE IT!

http://en.wikipedia.org/wiki/Know_your_customer

I do not work for Paxum, I do not even have a Paxum account.

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No One

just a punk

You don't (I hope). Actually if you'd be a scammer you'd never ask such questions on public boards, you'd simple photoshoped everything they need in 15 minutes. "Know your customer" thing doesn't protect from such sort of people, so in my opinion it's just useless formality which doesn't work in the real world

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Nembrionic

The rules say it needs to be in Latin, so the the alphabet you use here. It doesn't say it needs to be in English. So what's the problem? What language are you using?

MichaelP

Words of Wisdom

Deputy Chief Command

probably Greek or Russian

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2intense

Holy Shit...................why you need a card if u can't afford 100$ ?

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LatinaCrazy

Jose,

I understand your dilemma completely.

We to live in a South American Country where the system does not help us..

We have more than 100 accounts between Payoneer and one or two on Paxim.

Passport as Id or Cedula
Drivers license as back, our driver licenses do not have DOB

Mail a certified letter to your self, proof of address.

Or bank statement, you may have to go to bank for this as most of our banks do not have addresses on the electronic statements for security reasons.

Roman letter... You do not have to get anything translated. they understand Nombre, y ect.

The problem is don't use tildes or hyphens or accents.

I have not figure out why these companies have not figured out how the system is outside of US... I mean they only have a billion clients, cam girls that use it.

Good luck..

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nikki99

Dirty Sanchez

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OneWhoKnows

So this means if for example only the street name contains one tilde, hyphen or accent, it means that you need a notarized TRANSLATION of the address? WTF???

I would understand if it's in Greek, Russian, Chinese or something alike. But languages that use normal latin letters, just with accents are included, too?

Why

voice of reason?

Miguel T

Yep, thank god they exist! :D

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Evil1

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signupdamnit

I'll gladly send that information to Paxum......when all their owners send me a copy of their Driver's Licenses and Proof of Address too. Who even owns Paxum anyway? What's his or her name?

When I open a bank account all they ask for is my Driver's License, some basic info, and my tax ID/SSN. They then run a few checks. I've never had to provide utility bills and the like.

Further I know it's standard but how is this information going to be used and retained exactly? My bank doesn't retain a copy of my DL they write down the number and verify it. In the privacy policy I see "We may also disclose non public personal information about you as permitted by law." which as I understand it means you reserve the right to disclose the information to whomever you wish as long as you can legally get away with it. Is this correct? If so that seems pretty disturbing to me.

LatinaCrazy

It has nothing to do with the ID.

It means instead of this ñ type this n

Dont know why such a big deal about this,,, it is an easy process even for no non US people..

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signupdamnit

Even if it were in a non-latin script you'd think they'd be intelligent enough to know how to verify it regardless. It's not as if there isn't the internet and all sorts of online translators. How hard could it be?

I feel for the thread starter. I'm a US citizen and had to go through all sorts of BS verification with a non-US based host. After going round and round with them and starting to feel as if there might be something else going on like identity theft I decided to just walk away because it wasn't worth it to me to give them all the info they wanted.

People can make their own judgment calls but if you give out these sorts of personal documents to anyone who asks online without verifying who they are and how exactly it will be used then you are a fool.

2MuchMark

JoseSanchez:

Paxxum's policies are in place for a reason. What you should be doing is asking them directly what you have to do to get approved instead of bringing it to a public board like this. I have heard nothing but good things about Paxxum and it is a safe bet that they can pick and choose who they wish to do business with. Complaining and discreditting them in public will not get you anywhere.

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PR_Glen

You have to show up in person to apply for opening bank accounts, you have to prove to them residency and require photo id, how is this different? Do you know who owns your bank and have their photo id's?

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seeandsee

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signupdamnit

Yes. I also have access to their financial statements. But they didn't retain a copy of my IDs anyway and they aren't basically stating "We reserve the right to do whatever we can legally get away with in regards to your personal information". So it's all moot.

At minimum they need to change their privacy policy and put in a specific clause about how these documents will be used (sole purpose for verification), how they will be retained and they need to better limit their right to subsequent use. That is if they want me to send them any documents. I also want the name of the person who owns Paxum at least!

JoseSanchez

Sorry for not replying earlier, I had to work.

I know about KYC and I know that Redpass and Payoneer are also from Choice, so they should all have similar procedures. I can afford the extra money to get it notorized, but in this day and age, spending SO much money for something that should be able to be checked easily shouldn't have to happen. Just because I CAN spend it, doesn't mean I have to.

The language is Russian. This isn't about some weird foreign characters, and there's nothing fishy about me or my business (or I would have just Photoshopped something together and that's it anyway). I happily sent them my ID AND driver's license AND passport - you can't say I didn't try. They probaly each have different pics, too, so it's not like I photoshopped that together.

Not that I know XXXUpdate from Adam but s/he said they ended up approving his without it, too. I am not asking to share personal info here on the forum, I have no problem saying what IDs I shared (I am not posting them here) and I was just asking how we can "find a solution" that Chris suggested if he already said they won't bend the rules. I get it - don't bend them, but don't say we can find a solution, unless they are willing to pay to get them translated.

I didn't mean to say English before, I meant to say latin letters. I just happen to have been relocated to a country where everything is in Russian. I'm all for rules and regulations, it sorta makes me feel safer in this world of ours where everyone was burned by epass, but I think there's a limit to what you can expect from someone.

I will try the others and see if they request it too. They work with Choice too and also follow the KYC procedures (according to what their reps and sites say), so they will probably ask for the same if that's really a requirement. They all say they were recently audited so if they needed this, they would request it too.

DarkPeter

I had plenty of work to proof my identity to Paxum too, not financial expense but lets tell half day of work, so i can count it as $25 at least. But it was definitely worth of it, i saved over $500 just in 3 months on fees i paid to banks for wire transfers. And i saved about $300 from bankrupted programs i could lower my minimum with Paxum and not too much money stayed in bad ones as before. So good $775 for me and looking forward for more.

I suggest to take it strictly economically - is it worth of investing or not in your case.

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Chris

These regulations have been placed on us by our bank. We play by the rules so we do not put anyones money at risk .

The owner of Paxum ( Octav ) is at the XBiz show right now - let me know if you would like to set up a meeting.


I'd still like to invite you to email me your account name to [email protected] - we have plently of russian webmasters so im positive I can get you sorted. If you dont want to email me just post your email from your paxum account here.

seolinker

This. I didn't aplied for their card though, only account and withdraw on my other card.

JoseSanchez

I will email you later. But what do you do if it's in Japanese or Chinese or Greek or Hebrew? You don't have people on staff in all those languages, do you? Why wasnt i offered this to begin wtih? It's very frustrating that the only reason that I am being offered any alternative is because i posted on the boards.

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Chris

You will not be giving an alternative route to verify your account. Once you provide me with your account name I will be able to have a better grasp on whats going on. As you stated your documents are in russian and we have had plenty of webmasters with russian documents get verified without having to have anything notarized.

raymor

So if I post here, Chris will tell me why you guys didn't like my US documents, as opposed to the "not accepted" form letter we've been getting?

JoseSanchez

Er, I was relocated, I don't actually know Russian, if that's what it was

Chris

Nope i'd never post on a public forum what is wrong with someones account or documentation that they send us. You are more than welcome to email me ([email protected]) from the account listed on your paxum account and I'd be more than happy to work with you.

Some rules of thumb when submitting US documents to us

1) Must be in Color
2) Must be very clear
3) Can NOT be cropped in any way

again you are more than welcome to email me tho - [email protected]

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