| Barefootsies |
01-01-2012 10:42 AM |
Quote:
Originally Posted by raymor
(Post 18660961)
I always looked at a managed server as meaning they'll manage the SERVER, not manage the sites or install and configure uninjured amounts of third party scripts.
Sure if you're a long term customer they might do one as a favor every now and again, but I wouldn't expect them to be doing it all the time without charging for it. This if only because some scripts can take an hour or more to set up, then the webmaster changes their mind and wants a different one, etc. I wouldn't WANT to pay enough of a premium to cover unlimited work like that. The 90% of customers who don't need the extra hand holding would be paying for what they don't need.
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This is the best answer.
I am sure most web hosting companies do not give a shit about those two second installations, that have well documented dependencies, and what not. Some of them are so easy you unpack, and 99% of it's done.
However, there are an endless number of scripts out there with little to no documentation. Additionally, they (the owner/script writer) does not license and pay for some of the dependencies and want you to rope-a-dope a bunch of free shit together to get their product to work (this is NOTORIOUS on media scripts). There are a number of others that have settings that you would not typically have off/on as they create possible security issues.
In short, expecting a host to be the 'tech support' for tens of thousands of various scripts out there on the market is unrealistic. Especially considering that many are complete crap and leaving it to the customer and web host to figure out the riddles of making their script work without proper documentation is madness.
:2 cents: |
