VforVendetta

But is true a person in the usa can request a chargeback without any reason ? Someone could spend money on a site, and then request a chargeback without explain any reason ?

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BIGTYMER

No, they need a reason. I can't just call my bank and say give me my money back I have buyers remorse. That's the banks. The sites are another story. Some sites will give you your money back by just mentioning doing a chargeback.

JerseyPorn

Not true.

EukerVoorn

He won't request for a chargeback, but will claim he doesn't recognize the charge or claims he didn't do the purchase. The bank will do a chargeback then. If it was a Verified by Visa / MasterCard secure code purchase and customer claims he didn't receive the purchased items or service, the bank will do a chargeback as well.
I'm afraid that at some banks, initiating a chargeback is only a matter of clicking on a button in the online banking software. Most of my chargebacks come from the US, and never ever from Europe, except the UK.

Lace

I wish it were that easy. Had someone steal my account on Xbox and bought a game and $75 worth of points. I got the $75 back but not the $20 back for the game which they (microsoft) and my bank refused to do.

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VforVendetta

And how is possible some adult affiliates do a chargeback in the same day the person spend the money ?

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raymor

Most (all?) of our chargebacks have listed "don't recognize the charge" as the reason. Soin other words the customer says that they don't think they authorized the charge. That's a reason, but they don't have to prove that they didn't make the purchase - just say they don't remember making the purchase.

For us, in most cases the customer didn't recognize the name RMEE Inc on their CC statement. We call them, they apologize and make it right.

x-rate

Bank may call the cardholder because they noticed suspect charges (IE: 3+ transactions of some 3rd party cc processor). However this couldnt show up in your stats all on same days if you are an affiliate. If you see a 'chargeback' in your stat on the same day it's simply because the program refunded the person on the spot mainly.

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VforVendetta

So a person with a legal cc can buy a monthly subcription, and then after 1 month he spent on the paysite, request the chargeback to the bank without explain any reason ?

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directfiesta

yes.

Mainly that the card is not present . The card holder is the client of the bank , and they will keep them happy , mainly that they know that it is the merchant that will get nailed for it, plus fees .

A few years ago, I suscribed to a one month T-Mobile plan ( I was in Florida for 3 weeks only ). I paid with my cc. Back home, I saw that they had charged a renewal. I called them , faxed them my airplane ticket : they would not budge and in fact added a third month.

I called my CC bank, explained that I wanted the 2 past month reversed. Right away , the clerk said it would be better to charge back the whole thing ( 3 months.. ) . That is what was done : T-Mobile ate it , plus fees .

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garce

Of course you can chargeback. You call your bank or CC issuer, and say "I didn't buy porn! I'm a Christian!" and they'll give you an instant refund. No company is going to risk breaking up a good Christian marriage over pornography.

Same goes for cable companies. Buy a PPV porn movie, get billed for it, and call them up screaming "WTF is this shit?" Blame your kids or someone else in the house and get a refund.

Works everytime.

BIGTYMER

No. They need a reason. Fraud, card stolen, etc.

chaze

They need a reason but some cards will be aggressive even though the customer is wrong. It's a major issue with commerce today. the customer needs to have more responsibility for getting their cards stolen and changing your mind after getting a service that doesn't offer money back is just wrong unless they falsely advertised it.