That is not true, we have a costs split and the payout fee you pay us covers the fee we have to our banking partner for payouts.

Yes, we have seen this too. That is also why ACH and SEPA is so important...

We are opening up ACH registrations later today for non-pilots. Stay tuned for the notification.

Yes, this is true. But we think it is more important to actually notify even minor problems and take the bad-will.

If I were a customer of Zombaio, I would like to have that information.

That is not true, I have a recent electronic statement here in front of me, I copy and paste the relevant:

"KOERS AAB (USD/EUR) 0,7288630 ALLE KOSTEN T.L.V. BEGUNSTIGDE KOSTEN AAB EUR 7,00 1/CAWEN FINANCIAL GROUP AB PAYOUT ZOMB"

Now thanks for confirming that the fee you charge me is sufficient for covering the fee your bank is charging you. This means you owe me a couple of times 7 euro. And before you claim that my bank makes a mistake... I'll contact them about this tomorow anyway!

Please contact our support so you can get a copy of the payout receipt where you see the MT101 message to your bank including the fee split.

If you tell my bank they should split costs, then that's what they do because it all goes electronically so no room for human errors. So if my bank doesn't split costs, is because your system instructed their system to have me pay all the wiring costs which are 7 euro. Then at the same time you charge me 6 euro for IBAN transfer:

https://www.zombaio.com/rates.asp

I will check my bank statements to see how long this has been going on for and demand compensation from you. If you really feel my bank made an error, then it's between you and my bank, for you to sort out.

Also I see you have raised your credit card processing fees again, and again I haven't been notified about that:

https://www.zombaio.com/rates.asp

1,000 - 24,999 used to be 7.9%, but is now 9.9%

WTF? :(

Yes, we can give you proof that we pay our part in the transfer. Ask you bank about the MT101 charge data. Also send them the receipt you will get from our support.


We don't change all existing account rates just because we update rates for new accounts. Check your account rates in ZOA, not at our general public rates.

Now my fellow and fellowette gfyer's are starting to get the full picture....LOL

A bank is a bank is a bank is a bank....pseudo banks and billing companies are not excepted...

you will get nickel and dimed into financial destitution....I see and battle this everyday...it is getting to the point where I have caught my own business bank shuffling transaction orders to generate fees for themselves...literally every 2 or 3 days I have to call and demand they return fees

between good cards being declined....bogus credit cards being approved...payout delays...hidden processing fee increases...you start to get the clear understanding that it is us against the banks

I know many individuals who work and for the past 6 months cannot keep their bank account positive.... the game is rigged and its is becoming more and more obvious

how long can a company count and collect thousands of dollars a week for you while only being paid peanuts for their services

sooner or later the order comes down from the very top to nickel dime, and hen peck clients by any means necessary....when they get caught....they refund fees, or engage in buck passing

IF YOU THINK THIS IS LIP SERVICE OR FANTASY THEN TAKE YOUR ASS OVER TO RIPP OFF REPORT.COM AND TYPE IN THE NAME OF ANY BIG BANK AND SEE THE THOUSANDS AND THOUSANDS OF FIRST HAND REPORTS FROM MANY SMALL BIZ OWNERS LIKE US WHO GET TAKEN TO THE CLEANERS EVERYDAY BY BANKS WHILE THE BANKS OPERATE WITH IMPUNITY

an overhaul is needed and before these billing and banking execs return the keys to the private jets they will find "OTHER ways" to increase profit

remember merhchants you are producers with tangible goods and serives to offer....parasites can only exist by feeding off of merhants who produce....

understanding that if I as a parasite can insert myself or business between merchants and their customers then so long as their is a transaction to be made....I as a parasite, will get paid :thumbsup

when we rid ourselves of 3rd party for profit parasites it will be better for merhchants and customers alike

of course if you are a big fish client with big volume and big bank account you do not have payout delays, funny stats, excessive declines,etc... you are given a different set of rules

SwirlsGirl, wasn't that you complaining when Zombaio wouldn't charge your customers for a site that was down?


Yeah, they're the parasites :)

Hey pseudobank syncophant you know my history on gfy pretty well to be posting about it for the first time...

had I sent my sales somewhere else besides zombaio during that period my payout would not have been delayed for 2 weeks and I would have avoided my site being down for a few days...

so again blame the merchant when the billing company fucks up classic and the billers love you for your enlightening post

Swirlsgirls never seized or stolen anyones merchant account client account, nor does swirlsgirl delay anyones payout and lie about the delay....

but I am sure if you try hard enough you can wrestle fault from the billers and banks and blame swirlsgirl for all that is wrong with the industry

I never said you were to blame for any industry.

As one of Zombaio's early clients I've seen the same delays and still been able to pay my hosting bill.

You have had various issues with several processors you've used it seems, yet it is never your fault.

OP this should help you. We had this up the sleeves but your thread pushed a release a few days earlier...

https://gfy.com/showthread.php?t=1042043

:thumbsup

Okay, my last payout was supposed to be ACH, but I got charged all the wire fee stuff again instead.

Everyone:

3rd party processors charge fees to collect money from your customers on your behalf.

Their bank may (and probably do) charge them for wire fees.

Your bank may (and probably does) charge you to receive the wire fees. (They may also charge you again to convert the currency if necessary).

The point is, everyone who helps you and your business will charge you for their services. It is important for business owners to know and understand these fees and proper information is helpful (Captain Kawaii: Saying your fees are 23% from Zombaio is untrue and creating this kind of thread against your business partner makes no sense, creates confusion and only makes your own business partner work harder for the money they make.

There are plenty of ways to save money in processing fees. I don't know for sure but I am guessing that Zombaio offers discounts to high volume sites. Why not ask Zombio what these discounts might be? And if the discounts aren't enough for you, why not ask "Hey Zombaio - what would it take for me to get n% discount on transaction fees?". Asking for discounts and learning what to do to get them will help you a lot in your business.

The same requests can be made to banks. More than ever banks will compete for your business. If you think they are charging you too much, ask them what you would have to do to get a discount (or even receive wires and other payments free). Chances are they will waive these fees if you buy some investments from your bank - even a simple savings account will save you a lot of money.

Good luck.

That's what I'm saying too.

As for now we need the credit card companies unfortunately and they know it and they take advantage of their position.

I can't wait for the pan-European direct bank debit system to launch. With this system the client is directed to his own bank, approves transaction, and the payment is transferred from his bank account to yours and can't be cancelled/charged back etc. This will also work great against content thieves because the bank transfers won't be anonymous so you know who your customer is.

Do you have something similar (direct bank debit) coming in the USA? Please say yes. It would be so nice.

As for banks screwing you... there's always been competition between banks so it pays to shop around a little and compare fees.

I don't understand this? We were adding ACH as payout method today (17 October 2011)....

https://gfy.com/showthread.php?t=1042043

So I pay 7 euro, I get charged an additional $25 by my bank because its a dollar transfer and my account is euro, this is something new as well, I wasn't charged for this some months ago. Yup will contact my bank about this.

I checked and yes that's correct, pewwwwww......

But now I see I'm getting charged a $22 payout fee, so the total payout fee is about 22 + 25 + 10 = $57 per transfer.

So I can apply for your cheaper IBAN transfer (my dashboard now says I receive international bank wire), but can I change it to IBAN payment even though I'm processing and paid out in dollars?

Unfortunately IBAN is EUR payments to EUR accounts. Just as ACH is USD payments to USD accounts only.

You should set up an USD account with your bank to avoid the exchange fees.

Exactly how do credit card companies take advantage of their positions?

- They accept payments for you on your behalf
- They pay you on time
- They take on all kinds of risk for you
- 3rd party billers take on a higher risk for you
- They make it easy for you to sign up
- They don't require a merchant account.
- They provide support and stats
- Some even give you tools to help you sell more.

They charge a competitive rate (competitive to other billers) for the services they provide to you.

How are they taking advantage?

By charging high processing fees or starting with low fees and slowly increasing them, and by making profit on chargebacks by charging penalties for them.

Well in case nobody ever told you this... they don't do all these things for you, they do these things for themselves, and they make you part of it, because they need you.

I just think the whole credit card system sucks and was never suitable for e-commerce to begin with. And that's my opinion.

Wow you are really a stupid fuck! Proven post by post!

Chargebacks is a cost for processors, should they pay for your fraud?

Get your own Merchant Account or stop crying! :2 cents:

Well I think it is better than the old system of putting dollar bills in the cd drive and waiting for somebody to come collect them. That almost never worked.